17hats vs Copper | TrustRadius

What users are saying about

Score 9.1 out of 10

Based on 7 reviews and ratings

Score 6 out of 10

Based on 57 reviews and ratings

Feature Set Ratings

17hats ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, Customization, Security, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.5

17hats

95%

4.6

Copper

46%

17hats ranks higher in 6/9 features

Customer data management / contact management

9.9

99%

2 Ratings

6.0

60%

18 Ratings

Workflow management

9.9

99%

2 Ratings

3.3

33%

17 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0

90%

1 Rating

8.3

83%

18 Ratings

Contract management

10.0

100%

2 Ratings

5.9

59%

9 Ratings

Quote & order management

10.0

100%

1 Rating

2.0

20%

7 Ratings

Interaction tracking

8.0

80%

1 Rating

4.5

45%

17 Ratings

Territory management

N/A

0 Ratings

5.0

50%

4 Ratings

Opportunity management

N/A

0 Ratings

5.6

56%

17 Ratings

Channel / partner relationship management

N/A

0 Ratings

1.1

11%

7 Ratings

Customer Service & Support

8.0

17hats

80%

3.6

Copper

36%

Copper ranks higher in 2/3 features

Case management

8.0

80%

1 Rating

2.9

29%

9 Ratings

Call center management

N/A

0 Ratings

3.3

33%

5 Ratings

Help desk management

N/A

0 Ratings

4.4

44%

7 Ratings

Marketing Automation

8.0

17hats

80%

2.9

Copper

29%

17hats ranks higher in 1/2 features

Lead management

8.0

80%

1 Rating

4.4

44%

15 Ratings

Email marketing

N/A

0 Ratings

1.4

14%

9 Ratings

CRM Project Management

9.5

17hats

95%

3.8

Copper

38%

17hats ranks higher in 2/3 features

Task management

9.0

90%

1 Rating

4.7

47%

18 Ratings

Billing and invoicing management

10.0

100%

2 Ratings

1.7

17%

5 Ratings

Reporting

N/A

0 Ratings

5.0

50%

16 Ratings

Customization

9.9

17hats

99%

5.1

Copper

51%

17hats ranks higher in 2/4 features

Custom fields

9.8

98%

2 Ratings

8.0

80%

18 Ratings

Custom objects

10.0

100%

1 Rating

4.9

49%

12 Ratings

Scripting environment

N/A

0 Ratings

4.1

41%

3 Ratings

API for custom integration

N/A

0 Ratings

3.5

35%

8 Ratings

Security

9.5

17hats

95%

8.4

Copper

84%

17hats ranks higher in 2/2 features

Single sign-on capability

10.0

100%

1 Rating

8.9

89%

12 Ratings

Role-based user permissions

9.0

90%

1 Rating

8.0

80%

12 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%

2.0

Copper

20%

17hats ranks higher in 1/2 features

Marketing automation

8.0

80%

1 Rating

3.0

30%

12 Ratings

Compensation management

N/A

0 Ratings

1.0

10%

1 Rating

Platform

8.0

17hats

80%

7.2

Copper

72%

17hats ranks higher in 1/1 features

Mobile access

8.0

80%

1 Rating

7.2

72%

16 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported

N/A

6.3

Copper

63%

Copper ranks higher in 3/3 features

Forecasting

N/A

0 Ratings

5.6

56%

15 Ratings

Pipeline visualization

N/A

0 Ratings

6.9

69%

17 Ratings

Customizable reports

N/A

0 Ratings

6.4

64%

15 Ratings

Social CRM

17hats

Feature Set Not Supported

N/A

2.1

Copper

21%

Copper ranks higher in 2/2 features

Social data

N/A

0 Ratings

2.2

22%

12 Ratings

Social engagement

N/A

0 Ratings

2.0

20%

7 Ratings

Attribute Ratings

17hats is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

17hats

99%

2 Ratings

3.0

Copper

30%

19 Ratings

17hats

90%

1 Rating

4.7

Copper

47%

10 Ratings

17hats

80%

3 Ratings

2.8

Copper

28%

12 Ratings

Pros

Invoicing
Creating online questionnaire

Read full review

Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.

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Verified User

Employee in Other

Financial Services Company, 51-200 employees

View all 19 answers on this topic

Cons

Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 2 answers on this topic

Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
I am pleased using Copper and can't think of any other cons since implementation.

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Erik Viager

Manager, Business Development

Manifest LLCMarketing and Advertising, 51-200 employees

View all 19 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$45 per month

17hats Editions & Modules

Edition

Starting Price	$45.00¹

per month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$25 per month per user

Copper Editions & Modules

Edition

Basic	$25.00¹
Professional	$59.00¹
Business	$119.00¹

per month per user

Additional Pricing Details

—

Usability

17hats 9.0

Based on 1 answer

It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 1 answers on this topic

Copper 4.7

Based on 10 answers

I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.

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Jason Tenzer

President

Golf Advisory CouncilSports, 1-10 employees

View all 10 answers on this topic

Support Rating

17hats 8.0

Based on 3 answers

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.

Read full review

Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 3 answers on this topic

Copper 2.8

Based on 12 answers

It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.

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Ben J. Varghese

Manager, Sales Readiness

NytroComputer Software, 51-200 employees

View all 12 answers on this topic

Alternatives Considered

No answers on this topic

ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.

Read full review

Scott Entwistle

Founder

Predictable HireHuman Resources, 1-10 employees

View all 19 answers on this topic

Return on Investment

ROI - Saves me time on creating invoices and questionnaires.

Read full review

Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

Speed to call leads has increased for us over 32%.
Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.

Read full review

Kelly Wasden

Sr. Account Executive

MotivosityHuman Resources, 11-50 employees

View all 19 answers on this topic

17hats

Copper

17hats

Copper

Customer data management / contact management

Workflow management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Territory management

Opportunity management

Channel / partner relationship management

17hats

Copper

Case management

Call center management

Help desk management

17hats

Copper

Lead management

Email marketing

17hats

Copper

Task management

Billing and invoicing management

Reporting

17hats

Copper

Custom fields

Custom objects

Scripting environment

API for custom integration

17hats

Copper

Single sign-on capability

Role-based user permissions

17hats

Copper

Marketing automation

Compensation management

17hats

Copper

Mobile access

17hats

Copper

Forecasting

Pipeline visualization

Customizable reports

17hats

Copper

Social data

Social engagement

17hats

Copper

17hats

Copper

17hats

Copper

Likelihood to Recommend

17hats

Copper

Pros

17hats

Copper

Cons

17hats

Copper

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

17hats Editions & Modules

Edition

Additional Pricing Details

General

Free Trial