What users are saying about
7 Ratings
57 Ratings
7 Ratings
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Score 9.1 out of 100
57 Ratings
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Score 6 out of 100

Feature Set Ratings

  • 17hats ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, Customization, Security, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.5

17hats

95%
4.6

Copper

46%
17hats ranks higher in 6/9 features

Customer data management / contact management

9.9
99%
2 Ratings
6.0
60%
18 Ratings

Workflow management

9.9
99%
2 Ratings
3.3
33%
17 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
8.3
83%
18 Ratings

Contract management

10.0
100%
2 Ratings
5.9
59%
9 Ratings

Quote & order management

10.0
100%
1 Rating
2.0
20%
7 Ratings

Interaction tracking

8.0
80%
1 Rating
4.5
45%
17 Ratings

Territory management

N/A
0 Ratings
5.0
50%
4 Ratings

Opportunity management

N/A
0 Ratings
5.6
56%
17 Ratings

Channel / partner relationship management

N/A
0 Ratings
1.1
11%
7 Ratings

Customer Service & Support

8.0

17hats

80%
3.6

Copper

36%
Copper ranks higher in 2/3 features

Case management

8.0
80%
1 Rating
2.9
29%
9 Ratings

Call center management

N/A
0 Ratings
3.3
33%
5 Ratings

Help desk management

N/A
0 Ratings
4.4
44%
7 Ratings

Marketing Automation

8.0

17hats

80%
2.9

Copper

29%
17hats ranks higher in 1/2 features

Lead management

8.0
80%
1 Rating
4.4
44%
15 Ratings

Email marketing

N/A
0 Ratings
1.4
14%
9 Ratings

CRM Project Management

9.5

17hats

95%
3.8

Copper

38%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
4.7
47%
18 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
1.7
17%
5 Ratings

Reporting

N/A
0 Ratings
5.0
50%
16 Ratings

Customization

9.9

17hats

99%
5.1

Copper

51%
17hats ranks higher in 2/4 features

Custom fields

9.8
98%
2 Ratings
8.0
80%
18 Ratings

Custom objects

10.0
100%
1 Rating
4.9
49%
12 Ratings

Scripting environment

N/A
0 Ratings
4.1
41%
3 Ratings

API for custom integration

N/A
0 Ratings
3.5
35%
8 Ratings

Security

9.5

17hats

95%
8.4

Copper

84%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
8.9
89%
12 Ratings

Role-based user permissions

9.0
90%
1 Rating
8.0
80%
12 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%
2.0

Copper

20%
17hats ranks higher in 1/2 features

Marketing automation

8.0
80%
1 Rating
3.0
30%
12 Ratings

Compensation management

N/A
0 Ratings
1.0
10%
1 Rating

Platform

8.0

17hats

80%
7.2

Copper

72%
17hats ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
7.2
72%
16 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
6.3

Copper

63%
Copper ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
5.6
56%
15 Ratings

Pipeline visualization

N/A
0 Ratings
6.9
69%
17 Ratings

Customizable reports

N/A
0 Ratings
6.4
64%
15 Ratings

Social CRM

17hats

Feature Set Not Supported
N/A
2.1

Copper

21%
Copper ranks higher in 2/2 features

Social data

N/A
0 Ratings
2.2
22%
12 Ratings

Social engagement

N/A
0 Ratings
2.0
20%
7 Ratings

Attribute Ratings

  • 17hats is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
3.0

Copper

30%
19 Ratings

Usability

9.0

17hats

90%
1 Rating
4.7

Copper

47%
10 Ratings

Support Rating

8.0

17hats

80%
3 Ratings
2.8

Copper

28%
12 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Copper

It is very easy to use to enter client information and opportunities, as well as follow-up tasks. I use the program every day to set myself up with a client follow-up list on a specific day each week when I either call a client, follow up on an opportunity, or simply schedule a service for them.
Mark Caliendo | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Copper

  • I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
  • Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
  • Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.
Anonymous | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Copper

  • Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
  • We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
  • I am pleased using Copper and can't think of any other cons since implementation.
Erik Viager | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

Copper

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$25 per month per user

Copper Editions & Modules

Edition
Basic$25.001
Professional$59.001
Business$119.001
  1. per month per user
Additional Pricing Details

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Copper

Copper 4.7
Based on 10 answers
I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
Jason Tenzer | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Copper

Copper 2.8
Based on 12 answers
It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
Ben J. Varghese | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Copper

ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.
Scott Entwistle | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Copper

  • Speed to call leads has increased for us over 32%.
  • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
  • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Kelly Wasden | TrustRadius Reviewer

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