7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 7 reviews and ratings
57 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6 out of 100
Based on 57 reviews and ratings
Feature Set Ratings
- 17hats ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, Customization, Security, Integrations with 3rd-party Software, Platform
Sales Force Automation
9.5
17hats
95%

4.6
Copper
46%
17hats ranks higher in 6/9 features
17hats ranks higher in 6/9 features
Customer data management / contact management
9.9
99%
2 Ratings

6.0
60%
18 Ratings
Workflow management
9.9
99%
2 Ratings

3.3
33%
17 Ratings
Integration with email client (e.g., Outlook or Gmail)
9.0
90%
1 Rating

8.3
83%
18 Ratings
Contract management
10.0
100%
2 Ratings

5.9
59%
9 Ratings
Quote & order management
10.0
100%
1 Rating

2.0
20%
7 Ratings
Interaction tracking
8.0
80%
1 Rating

4.5
45%
17 Ratings
Territory management
N/A
0 Ratings

5.0
50%
4 Ratings
Opportunity management
N/A
0 Ratings

5.6
56%
17 Ratings
Channel / partner relationship management
N/A
0 Ratings

1.1
11%
7 Ratings
Customer Service & Support
8.0
17hats
80%

3.6
Copper
36%
Copper ranks higher in 2/3 features
Copper ranks higher in 2/3 features
Case management
8.0
80%
1 Rating

2.9
29%
9 Ratings
Call center management
N/A
0 Ratings

3.3
33%
5 Ratings
Help desk management
N/A
0 Ratings

4.4
44%
7 Ratings
Marketing Automation
8.0
17hats
80%

2.9
Copper
29%
17hats ranks higher in 1/2 features
17hats ranks higher in 1/2 features
Lead management
8.0
80%
1 Rating

4.4
44%
15 Ratings
Email marketing
N/A
0 Ratings

1.4
14%
9 Ratings
CRM Project Management
9.5
17hats
95%

3.8
Copper
38%
17hats ranks higher in 2/3 features
17hats ranks higher in 2/3 features
Task management
9.0
90%
1 Rating

4.7
47%
18 Ratings
Billing and invoicing management
10.0
100%
2 Ratings

1.7
17%
5 Ratings
Reporting
N/A
0 Ratings

5.0
50%
16 Ratings
Customization
9.9
17hats
99%

5.1
Copper
51%
17hats ranks higher in 2/4 features
17hats ranks higher in 2/4 features
Custom fields
9.8
98%
2 Ratings

8.0
80%
18 Ratings
Custom objects
10.0
100%
1 Rating

4.9
49%
12 Ratings
Scripting environment
N/A
0 Ratings

4.1
41%
3 Ratings
API for custom integration
N/A
0 Ratings

3.5
35%
8 Ratings
Security
9.5
17hats
95%

8.4
Copper
84%
17hats ranks higher in 2/2 features
17hats ranks higher in 2/2 features
Single sign-on capability
10.0
100%
1 Rating

8.9
89%
12 Ratings
Role-based user permissions
9.0
90%
1 Rating

8.0
80%
12 Ratings
Integrations with 3rd-party Software
8.0
17hats
80%

2.0
Copper
20%
17hats ranks higher in 1/2 features
17hats ranks higher in 1/2 features
Marketing automation
8.0
80%
1 Rating

3.0
30%
12 Ratings
Compensation management
N/A
0 Ratings

1.0
10%
1 Rating
Platform
8.0
17hats
80%

7.2
Copper
72%
17hats ranks higher in 1/1 features
17hats ranks higher in 1/1 features
Mobile access
8.0
80%
1 Rating

7.2
72%
16 Ratings
CRM Reporting & Analytics
17hats
Feature Set Not Supported
N/A

6.3
Copper
63%
Copper ranks higher in 3/3 features
Copper ranks higher in 3/3 features
Forecasting
N/A
0 Ratings

5.6
56%
15 Ratings
Pipeline visualization
N/A
0 Ratings

6.9
69%
17 Ratings
Customizable reports
N/A
0 Ratings

6.4
64%
15 Ratings
Social CRM
17hats
Feature Set Not Supported
N/A

2.1
Copper
21%
Copper ranks higher in 2/2 features
Copper ranks higher in 2/2 features
Social data
N/A
0 Ratings

2.2
22%
12 Ratings
Social engagement
N/A
0 Ratings

2.0
20%
7 Ratings
Attribute Ratings
- 17hats is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend
9.9
17hats
99%
2 Ratings

3.0
Copper
30%
19 Ratings
Usability
9.0
17hats
90%
1 Rating

4.7
Copper
47%
10 Ratings
Support Rating
8.0
17hats
80%
3 Ratings

2.8
Copper
28%
12 Ratings
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Copper
It is very easy to use to enter client information and opportunities, as well as follow-up tasks. I use the program every day to set myself up with a client follow-up list on a specific day each week when I either call a client, follow up on an opportunity, or simply schedule a service for them.
Director of Sales
Invert EnvironmentalEnvironmental Services, 1-10 employees
Pros
17hats
- Invoicing
- Creating online questionnaire
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Copper
- I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
- Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
- Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.

Verified User
Employee in Other
Financial Services Company, 51-200 employeesCons
17hats
- Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Copper
- Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
- We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
- I am pleased using Copper and can't think of any other cons since implementation.
Manager, Business Development
Manifest LLCMarketing and Advertising, 51-200 employees
Pricing Details
17hats
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$45 per month
17hats Editions & Modules
Edition
Starting Price | $45.001 |
---|
- per month
Additional Pricing Details
—Copper
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$25 per month per user
Copper Editions & Modules
Edition
Basic | $25.001 |
---|---|
Professional | $59.001 |
Business | $119.001 |
- per month per user
Additional Pricing Details
—Usability
17hats
17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Copper
Copper 4.7
Based on 10 answers
I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
President
Golf Advisory CouncilSports, 1-10 employees
Support Rating
17hats
17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Copper
Copper 2.8
Based on 12 answers
It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
Manager, Sales Readiness
NytroComputer Software, 51-200 employees
Alternatives Considered
17hats
No answers on this topic
Copper
ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.
Founder
Predictable HireHuman Resources, 1-10 employees
Return on Investment
17hats
- ROI - Saves me time on creating invoices and questionnaires.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Copper
- Speed to call leads has increased for us over 32%.
- Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
- Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Sr. Account Executive
MotivosityHuman Resources, 11-50 employees