What users are saying about
7 Ratings
1 Rating
7 Ratings
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Score 9.1 out of 100
1 Rating
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Score 6 out of 100

Feature Set Ratings

  • 17hats ranks higher in 3 feature sets: Sales Force Automation, CRM Project Management, Security

Sales Force Automation

9.5

17hats

95%
6.0

MCA Suite

60%
17hats ranks higher in 6/6 features

Customer data management / contact management

9.9
99%
2 Ratings
6.0
60%
1 Rating

Workflow management

9.9
99%
2 Ratings
N/A
0 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
N/A
0 Ratings

Contract management

10.0
100%
2 Ratings
N/A
0 Ratings

Quote & order management

10.0
100%
1 Rating
N/A
0 Ratings

Interaction tracking

8.0
80%
1 Rating
N/A
0 Ratings

Customer Service & Support

8.0

17hats

80%

MCA Suite

Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features

Case management

8.0
80%
1 Rating
N/A
0 Ratings

Marketing Automation

8.0

17hats

80%

MCA Suite

Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features

Lead management

8.0
80%
1 Rating
N/A
0 Ratings

CRM Project Management

9.5

17hats

95%
4.0

MCA Suite

40%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
N/A
0 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
N/A
0 Ratings

Reporting

N/A
0 Ratings
4.0
40%
1 Rating

Customization

9.9

17hats

99%

MCA Suite

Feature Set Not Supported
N/A
17hats ranks higher in 2/2 features

Custom fields

9.9
99%
2 Ratings
N/A
0 Ratings

Custom objects

10.0
100%
1 Rating
N/A
0 Ratings

Security

9.5

17hats

95%
8.0

MCA Suite

80%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
N/A
0 Ratings

Role-based user permissions

9.0
90%
1 Rating
8.0
80%
1 Rating

Integrations with 3rd-party Software

8.0

17hats

80%

MCA Suite

Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features

Marketing automation

8.0
80%
1 Rating
N/A
0 Ratings

Platform

8.0

17hats

80%

MCA Suite

Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
N/A
0 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
1.0

MCA Suite

10%
MCA Suite ranks higher in 1/1 features

Customizable reports

N/A
0 Ratings
1.0
10%
1 Rating

Attribute Ratings

  • 17hats is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
6.0

MCA Suite

60%
1 Rating

Usability

9.0

17hats

90%
1 Rating

MCA Suite

N/A
0 Ratings

Support Rating

8.0

17hats

80%
3 Ratings

MCA Suite

N/A
0 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

MCA Suite

It is a good tool for smaller companies entering the MCA space, but doesn't scale all that well, and provides limited options for reporting customization.
Anonymous | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

MCA Suite

  • They have lots of detail on the deal pages.
  • It allows for multiple internal and external users.
  • It has global search functionality.
Anonymous | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

MCA Suite

  • Poor reporting.
  • Filtering is clunky.
  • They could improve on data visualization.
  • Renewal advances that are not refinances are difficult to manage.
Anonymous | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

MCA Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

MCA Suite Editions & Modules

Additional Pricing Details

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

MCA Suite

No score
No answers yet
No answers on this topic

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

MCA Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

MCA Suite

We haven't used any others.
Anonymous | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

MCA Suite

  • We've been able to grow our working capital program over the years with the help of MCA Suite.
  • Data management is difficult, and we struggle with reporting.
  • We have granted merchants dedicated to their advances for tracking purposes.
Anonymous | TrustRadius Reviewer

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