17hats vs MCA Suite | TrustRadius

What users are saying about

Score 9.1 out of 10

Based on 7 reviews and ratings

Score 6 out of 10

Based on 1 reviews and ratings

Feature Set Ratings

17hats ranks higher in 3 feature sets: Sales Force Automation, CRM Project Management, Security

Sales Force Automation

9.5

17hats

95%

6.0

MCA Suite

60%

17hats ranks higher in 6/6 features

Customer data management / contact management

9.9

99%

2 Ratings

6.0

60%

1 Rating

Workflow management

9.9

99%

2 Ratings

N/A

0 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0

90%

1 Rating

N/A

0 Ratings

Contract management

10.0

100%

2 Ratings

N/A

0 Ratings

Quote & order management

10.0

100%

1 Rating

N/A

0 Ratings

Interaction tracking

8.0

80%

1 Rating

N/A

0 Ratings

Customer Service & Support

8.0

17hats

80%

MCA Suite

Feature Set Not Supported

N/A

17hats ranks higher in 1/1 features

Case management

8.0

80%

1 Rating

N/A

0 Ratings

Marketing Automation

8.0

17hats

80%

MCA Suite

Feature Set Not Supported

N/A

17hats ranks higher in 1/1 features

Lead management

8.0

80%

1 Rating

N/A

0 Ratings

CRM Project Management

9.5

17hats

95%

4.0

MCA Suite

40%

17hats ranks higher in 2/3 features

Task management

9.0

90%

1 Rating

N/A

0 Ratings

Billing and invoicing management

10.0

100%

2 Ratings

N/A

0 Ratings

Reporting

N/A

0 Ratings

4.0

40%

1 Rating

Customization

9.9

17hats

99%

MCA Suite

Feature Set Not Supported

N/A

17hats ranks higher in 2/2 features

Custom fields

9.9

99%

2 Ratings

N/A

0 Ratings

Custom objects

10.0

100%

1 Rating

N/A

0 Ratings

Security

9.5

17hats

95%

8.0

MCA Suite

80%

17hats ranks higher in 2/2 features

Single sign-on capability

10.0

100%

1 Rating

N/A

0 Ratings

Role-based user permissions

9.0

90%

1 Rating

8.0

80%

1 Rating

Integrations with 3rd-party Software

8.0

17hats

80%

MCA Suite

Feature Set Not Supported

N/A

17hats ranks higher in 1/1 features

Marketing automation

8.0

80%

1 Rating

N/A

0 Ratings

Platform

8.0

17hats

80%

MCA Suite

Feature Set Not Supported

N/A

17hats ranks higher in 1/1 features

Mobile access

8.0

80%

1 Rating

N/A

0 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported

N/A

1.0

MCA Suite

10%

MCA Suite ranks higher in 1/1 features

Customizable reports

N/A

0 Ratings

1.0

10%

1 Rating

Attribute Ratings

17hats is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.9

17hats

99%

2 Ratings

6.0

MCA Suite

60%

1 Rating

Usability

9.0

17hats

90%

1 Rating

MCA Suite

N/A

0 Ratings

Support Rating

8.0

17hats

80%

3 Ratings

MCA Suite

N/A

0 Ratings

Pros

Invoicing
Creating online questionnaire

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

They have lots of detail on the deal pages.
It allows for multiple internal and external users.
It has global search functionality.

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Verified User

Employee in Finance and Accounting

Financial Services Company, 51-200 employees

View all 1 answers on this topic

Cons

Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 2 answers on this topic

Poor reporting.
Filtering is clunky.
They could improve on data visualization.
Renewal advances that are not refinances are difficult to manage.

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Verified User

Employee in Finance and Accounting

Financial Services Company, 51-200 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$45 per month

17hats Editions & Modules

Edition

Starting Price	$45.00¹

per month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

—

Starting Price

—

MCA Suite Editions & Modules

—

Additional Pricing Details

—

Usability

17hats 9.0

Based on 1 answer

It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

17hats 8.0

Based on 3 answers

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 3 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

No answers on this topic

We haven't used any others.

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Verified User

Employee in Finance and Accounting

Financial Services Company, 51-200 employees

View all 1 answers on this topic

Return on Investment

ROI - Saves me time on creating invoices and questionnaires.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

We've been able to grow our working capital program over the years with the help of MCA Suite.
Data management is difficult, and we struggle with reporting.
We have granted merchants dedicated to their advances for tracking purposes.

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Verified User

Employee in Finance and Accounting

Financial Services Company, 51-200 employees

View all 1 answers on this topic