What users are saying about
37 Ratings
2 Ratings
37 Ratings
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Score 7.7 out of 100
2 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

RedHorse CRM

RedHorse CRM is not well suited for organizations that need full web access. It is not currently a SaaS application but can be used with Amazon and similar hosted servers.
Randy Tucker | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
RedHorse CRM
9.1
Customer data management / contact management
1CRM
9.0
RedHorse CRM
9.1
Workflow management
1CRM
9.0
RedHorse CRM
9.1
Territory management
1CRM
9.0
RedHorse CRM
9.1
Opportunity management
1CRM
10.0
RedHorse CRM
9.1
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
RedHorse CRM
9.1
Contract management
1CRM
7.0
RedHorse CRM
9.1
Quote & order management
1CRM
10.0
RedHorse CRM
9.1
Interaction tracking
1CRM
9.0
RedHorse CRM
9.1
Channel / partner relationship management
1CRM
9.0
RedHorse CRM

Customer Service & Support

1CRM
9.3
RedHorse CRM
8.2
Case management
1CRM
10.0
RedHorse CRM
9.1
Call center management
1CRM
9.0
RedHorse CRM
6.4
Help desk management
1CRM
9.0
RedHorse CRM
9.1

Marketing Automation

1CRM
10.0
RedHorse CRM
8.6
Lead management
1CRM
10.0
RedHorse CRM
8.2
Email marketing
1CRM
10.0
RedHorse CRM
9.1

CRM Project Management

1CRM
9.7
RedHorse CRM
9.1
Task management
1CRM
9.0
RedHorse CRM
9.1
Billing and invoicing management
1CRM
10.0
RedHorse CRM
9.1
Reporting
1CRM
10.0
RedHorse CRM
9.1

CRM Reporting & Analytics

1CRM
9.0
RedHorse CRM
7.3
Forecasting
1CRM
8.0
RedHorse CRM
8.2
Pipeline visualization
1CRM
9.0
RedHorse CRM
4.5
Customizable reports
1CRM
10.0
RedHorse CRM
9.1

Customization

1CRM
8.5
RedHorse CRM
8.6
Custom fields
1CRM
8.0
RedHorse CRM
9.1
Custom objects
1CRM
8.0
RedHorse CRM
9.1
Scripting environment
1CRM
9.0
RedHorse CRM
9.1
API for custom integration
1CRM
9.0
RedHorse CRM
7.3

Security

1CRM
8.5
RedHorse CRM
9.1
Single sign-on capability
1CRM
8.0
RedHorse CRM
Role-based user permissions
1CRM
9.0
RedHorse CRM
9.1

Social CRM

1CRM
7.5
RedHorse CRM
6.4
Social data
1CRM
7.0
RedHorse CRM
6.4
Social engagement
1CRM
8.0
RedHorse CRM
6.4

Integrations with 3rd-party Software

1CRM
9.5
RedHorse CRM
6.8
Marketing automation
1CRM
9.0
RedHorse CRM
9.1
Compensation management
1CRM
10.0
RedHorse CRM
4.5

Platform

1CRM
9.0
RedHorse CRM
7.3
Mobile access
1CRM
9.0
RedHorse CRM
7.3

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

RedHorse CRM

  • Customer information management - retain complete information about the client, their company, social media conversations, product ownership and so on.
  • Sales process drive and automation - integrates with Constant Contact to provide marketing support for your sales team.
  • Customer support (Ticketing) - complete time and technology management. Know how many issues are arising and the response time to solutions. Create knowledge base as issues are resolved.
  • Integration to QuickBooks - Connects directly to QuickBooks in a manner that is solid and easy to use while maintaining security. Your sales and support team sees just what they need to see.
Randy Tucker | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

RedHorse CRM

  • Really RedHorse is so full featured that it has few areas that need improvement. One feature that is not present but will be addressed in the future is true SaaS implementations.
Randy Tucker | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

RedHorse CRM

As a CRM systems provider for 25+ years we have worked with a number of CRM products but so far none have the complete feature set like RedHorse. Salesforce.com gets very expensive for clients very quickly even though it is a good product. MS Dynamics CRM is a reasonable system but is very complex and expensive to maintain and/or customize.RedHorse provides the best of both along with the ease of use and non-complex customization.
Randy Tucker | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

RedHorse CRM

  • RedHorse allows our team to focus on producing results for clients in a prompt and accurate manner.
  • Information is always available and the system is quick so our team and our clients appreciate the application.
  • Quoting a client is a breeze and the system is flexible.
Randy Tucker | TrustRadius Reviewer

Screenshots

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

1CRM Editions & Modules

Additional Pricing Details

RedHorse CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$895*

* per 5 users

RedHorse CRM Editions & Modules

Edition
RedHorse CRM Complete Edition$441
RedHorse CRM Essential Edition$291
RedHorse CRM Core Edition$91
RedHorse Mobile$101
  1. Per Seat per Month
Additional Pricing Details
Each edition is available as a perpetual license.

Rating Summary

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