1CRM vs RedHorse CRM | TrustRadius

Likelihood to Recommend

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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RedHorse CRM is not well suited for organizations that need full web access. It is not currently a SaaS application but can be used with Amazon and similar hosted servers.

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Randy Tucker

President / CTO

TeamAutomationInformation Technology and Services, 1-10 employees

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Feature Rating Comparison

1CRM

RedHorse CRM

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

1CRM

RedHorse CRM

Case management

Call center management

Help desk management

1CRM

RedHorse CRM

Lead management

Email marketing

1CRM

Marketing automation

Compensation management

1CRM

RedHorse CRM

Mobile access

Pros

Easy to navigate
Easy to store and update customer information

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Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

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Customer information management - retain complete information about the client, their company, social media conversations, product ownership and so on.
Sales process drive and automation - integrates with Constant Contact to provide marketing support for your sales team.
Customer support (Ticketing) - complete time and technology management. Know how many issues are arising and the response time to solutions. Create knowledge base as issues are resolved.
Integration to QuickBooks - Connects directly to QuickBooks in a manner that is solid and easy to use while maintaining security. Your sales and support team sees just what they need to see.

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Randy Tucker

President / CTO

TeamAutomationInformation Technology and Services, 1-10 employees

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Cons

Some random logouts but way less compared to others.
Becomes a little cluttered as it has all products, services and order management.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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Really RedHorse is so full featured that it has few areas that need improvement. One feature that is not present but will be addressed in the future is true SaaS implementations.

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Randy Tucker

President / CTO

TeamAutomationInformation Technology and Services, 1-10 employees

View all 1 answers on this topic

Usability

1CRM 9.0

Based on 1 answer

There are/is still room for improvement. But overall it delivers what is expected of it.

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Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

1CRM 10.0

Based on 1 answer

I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.

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Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

View all 2 answers on this topic

As a CRM systems provider for 25+ years we have worked with a number of CRM products but so far none have the complete feature set like RedHorse. Salesforce.com gets very expensive for clients very quickly even though it is a good product. MS Dynamics CRM is a reasonable system but is very complex and expensive to maintain and/or customize.RedHorse provides the best of both along with the ease of use and non-complex customization.

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Randy Tucker

President / CTO

TeamAutomationInformation Technology and Services, 1-10 employees

View all 1 answers on this topic

Return on Investment

It has overall increased sales productivity.
Has reduced lead time for customer and made the deliveries faster and more efficient.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

View all 2 answers on this topic

RedHorse allows our team to focus on producing results for clients in a prompt and accurate manner.
Information is always available and the system is quick so our team and our clients appreciate the application.
Quoting a client is a breeze and the system is flexible.

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Randy Tucker

President / CTO

TeamAutomationInformation Technology and Services, 1-10 employees

View all 1 answers on this topic

Pricing Details

General

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$895*

* per 5 users

RedHorse CRM Editions & Modules

Edition

RedHorse CRM Complete Edition	$44¹
RedHorse CRM Essential Edition	$29¹
RedHorse CRM Core Edition	$9¹
RedHorse Mobile	$10¹

Per Seat per Month

Additional Pricing Details

Each edition is available as a perpetual license.

Rating Summary

1CRM

RedHorse CRM

1CRM

RedHorse CRM

1CRM

RedHorse CRM

Likelihood to Recommend

1CRM

RedHorse CRM

Feature Rating Comparison

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Forecasting

Pipeline visualization

Customizable reports

Custom fields

Custom objects

Scripting environment

API for custom integration

Single sign-on capability

Role-based user permissions

Social data

Social engagement

Marketing automation

Compensation management

Mobile access

Pros

1CRM

RedHorse CRM

Cons

1CRM

RedHorse CRM

Usability

1CRM

RedHorse CRM

Support Rating

1CRM

RedHorse CRM

Alternatives Considered

1CRM

RedHorse CRM

Return on Investment

1CRM

RedHorse CRM

Screenshots

1CRM

RedHorse CRM

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

1CRM Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

RedHorse CRM Editions & Modules

Edition

Additional Pricing Details

Rating Summary

Add comparison