What users are saying about
56 Ratings
2 Ratings
56 Ratings
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Score 8.3 out of 100
2 Ratings
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Score 7.2 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform
  • RedHorse CRM ranks higher in 2 feature sets: Marketing Automation, CRM Project Management

Sales Force Automation

9.3

1CRM

93%
9.1

RedHorse CRM

91%
1CRM ranks higher in 7/9 features

Customer data management / contact management

9.6
96%
5 Ratings
9.1
91%
1 Rating

Workflow management

9.6
96%
5 Ratings
9.1
91%
1 Rating

Territory management

9.3
93%
5 Ratings
9.1
91%
1 Rating

Opportunity management

9.6
96%
5 Ratings
9.1
91%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
9.1
91%
1 Rating

Contract management

8.8
88%
5 Ratings
9.1
91%
1 Rating

Quote & order management

9.6
96%
5 Ratings
9.1
91%
1 Rating

Interaction tracking

9.6
96%
5 Ratings
9.1
91%
1 Rating

Channel / partner relationship management

9.1
91%
5 Ratings
N/A
0 Ratings

Customer Service & Support

9.6

1CRM

96%
8.2

RedHorse CRM

82%
1CRM ranks higher in 3/3 features

Case management

9.5
95%
5 Ratings
9.1
91%
1 Rating

Call center management

10.0
100%
5 Ratings
6.4
64%
1 Rating

Help desk management

9.3
93%
4 Ratings
9.1
91%
1 Rating

Marketing Automation

8.5

1CRM

85%
8.6

RedHorse CRM

86%
1CRM ranks higher in 1/2 features

Lead management

8.6
86%
5 Ratings
8.2
82%
1 Rating

Email marketing

8.3
83%
5 Ratings
9.1
91%
1 Rating

CRM Project Management

9.0

1CRM

90%
9.1

RedHorse CRM

91%
RedHorse CRM ranks higher in 2/3 features

Task management

9.0
90%
5 Ratings
9.1
91%
1 Rating

Billing and invoicing management

8.7
87%
5 Ratings
9.1
91%
1 Rating

Reporting

9.4
94%
5 Ratings
9.1
91%
1 Rating

CRM Reporting & Analytics

9.1

1CRM

91%
7.3

RedHorse CRM

73%
1CRM ranks higher in 3/3 features

Forecasting

8.9
89%
5 Ratings
8.2
82%
1 Rating

Pipeline visualization

9.4
94%
5 Ratings
4.5
45%
1 Rating

Customizable reports

9.1
91%
5 Ratings
9.1
91%
1 Rating

Customization

8.9

1CRM

89%
8.6

RedHorse CRM

86%
1CRM ranks higher in 2/4 features

Custom fields

9.0
90%
5 Ratings
9.1
91%
1 Rating

Custom objects

9.3
93%
4 Ratings
9.1
91%
1 Rating

Scripting environment

8.6
86%
4 Ratings
9.1
91%
1 Rating

API for custom integration

8.7
87%
4 Ratings
7.3
73%
1 Rating

Security

9.3

1CRM

93%
9.1

RedHorse CRM

91%
1CRM ranks higher in 2/2 features

Single sign-on capability

9.1
91%
5 Ratings
N/A
0 Ratings

Role-based user permissions

9.4
94%
5 Ratings
9.1
91%
1 Rating

Social CRM

9.1

1CRM

91%
6.4

RedHorse CRM

64%
1CRM ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
6.4
64%
1 Rating

Social engagement

9.2
92%
4 Ratings
6.4
64%
1 Rating

Integrations with 3rd-party Software

8.4

1CRM

84%
6.8

RedHorse CRM

68%
1CRM ranks higher in 1/2 features

Marketing automation

8.3
83%
4 Ratings
9.1
91%
1 Rating

Compensation management

8.6
86%
4 Ratings
4.5
45%
1 Rating

Platform

7.7

1CRM

77%
7.3

RedHorse CRM

73%
1CRM ranks higher in 1/1 features

Mobile access

7.7
77%
4 Ratings
7.3
73%
1 Rating

Attribute Ratings

  • 1CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.6

1CRM

96%
5 Ratings
9.1

RedHorse CRM

91%
1 Rating

Usability

9.6

1CRM

96%
4 Ratings

RedHorse CRM

N/A
0 Ratings

Support Rating

9.7

1CRM

97%
4 Ratings

RedHorse CRM

N/A
0 Ratings

Likelihood to Recommend

1CRM

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Anonymous | TrustRadius Reviewer

RedHorse CRM

RedHorse CRM is not well suited for organizations that need full web access. It is not currently a SaaS application but can be used with Amazon and similar hosted servers.
Randy Tucker | TrustRadius Reviewer

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

RedHorse CRM

  • Customer information management - retain complete information about the client, their company, social media conversations, product ownership and so on.
  • Sales process drive and automation - integrates with Constant Contact to provide marketing support for your sales team.
  • Customer support (Ticketing) - complete time and technology management. Know how many issues are arising and the response time to solutions. Create knowledge base as issues are resolved.
  • Integration to QuickBooks - Connects directly to QuickBooks in a manner that is solid and easy to use while maintaining security. Your sales and support team sees just what they need to see.
Randy Tucker | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

RedHorse CRM

  • Really RedHorse is so full featured that it has few areas that need improvement. One feature that is not present but will be addressed in the future is true SaaS implementations.
Randy Tucker | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

1CRM Editions & Modules

Additional Pricing Details

RedHorse CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$895

Starting Price

$9 Per Seat per Month

RedHorse CRM Editions & Modules

Edition
RedHorse CRM Complete Edition$441
RedHorse CRM Essential Edition$291
RedHorse CRM Core Edition$91
RedHorse Mobile$101
  1. Per Seat per Month
Additional Pricing Details
Each edition is available as a perpetual license.

Usability

1CRM

1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Garry Rumrill | TrustRadius Reviewer

RedHorse CRM

No score
No answers yet
No answers on this topic

Support Rating

1CRM

1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

RedHorse CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

1CRM

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Anonymous | TrustRadius Reviewer

RedHorse CRM

As a CRM systems provider for 25+ years we have worked with a number of CRM products but so far none have the complete feature set like RedHorse. Salesforce.com gets very expensive for clients very quickly even though it is a good product. MS Dynamics CRM is a reasonable system but is very complex and expensive to maintain and/or customize.RedHorse provides the best of both along with the ease of use and non-complex customization.
Randy Tucker | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

RedHorse CRM

  • RedHorse allows our team to focus on producing results for clients in a prompt and accurate manner.
  • Information is always available and the system is quick so our team and our clients appreciate the application.
  • Quoting a client is a breeze and the system is flexible.
Randy Tucker | TrustRadius Reviewer

Screenshots

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