What users are saying about

EchoSpan 360-Degree Feedback Tool

5 Ratings
Score 9 out of 101

TINYpulse

8 Ratings
Score 8.9 out of 101

Add comparison

Likelihood to Recommend

EchoSpan 360-Degree Feedback Tool

I can't imagine a scenario where it is less appropriate than any other 360 tool. It's easy to use, customizable, and inexpensive. Reports are easy to interpret. Great tool for anyone looking to implement a new 360.

TINYpulse

Well-suited for companies looking to get better feedback from employees. It's probably perfect for my organization (around 80 employees) because our COO can respond directly to our concerns. It might be less effective for larger organizations, but I can't speak much to that.

Feature Rating Comparison

Performance and Goals

EchoSpan 360-Degree Feedback Tool
6.0
TINYpulse
Corporate goal setting
EchoSpan 360-Degree Feedback Tool
6.0
TINYpulse
Subordinate goal setting
EchoSpan 360-Degree Feedback Tool
6.0
TINYpulse
Individual goal setting
EchoSpan 360-Degree Feedback Tool
6.0
TINYpulse
Line-of sight-visibility
EchoSpan 360-Degree Feedback Tool
6.0
TINYpulse
Performance tracking
EchoSpan 360-Degree Feedback Tool
6.0
TINYpulse

Performance Management

EchoSpan 360-Degree Feedback Tool
7.0
TINYpulse
Performance plans
EchoSpan 360-Degree Feedback Tool
7.0
TINYpulse
Plan weighting
EchoSpan 360-Degree Feedback Tool
7.0
TINYpulse
Performance improvement plans
EchoSpan 360-Degree Feedback Tool
7.0
TINYpulse
Review status tracking
EchoSpan 360-Degree Feedback Tool
7.0
TINYpulse
Rater nomination workflow
EchoSpan 360-Degree Feedback Tool
7.0
TINYpulse
Review reminders
EchoSpan 360-Degree Feedback Tool
7.0
TINYpulse
Workflow restrictions
EchoSpan 360-Degree Feedback Tool
7.0
TINYpulse
Multiple review frequency
EchoSpan 360-Degree Feedback Tool
7.0
TINYpulse
Reporting
EchoSpan 360-Degree Feedback Tool
7.0
TINYpulse

Survey Format & Appearance

EchoSpan 360-Degree Feedback Tool
TINYpulse
8.0
Survey templates
EchoSpan 360-Degree Feedback Tool
TINYpulse
9.5
Themes
EchoSpan 360-Degree Feedback Tool
TINYpulse
7.0
Custom logo/branding
EchoSpan 360-Degree Feedback Tool
TINYpulse
7.5

Survey Content

EchoSpan 360-Degree Feedback Tool
TINYpulse
7.3
Changes to live survey
EchoSpan 360-Degree Feedback Tool
TINYpulse
8.0
Question design help
EchoSpan 360-Degree Feedback Tool
TINYpulse
6.5
Multiple question types
EchoSpan 360-Degree Feedback Tool
TINYpulse
7.5

Survey Logic

EchoSpan 360-Degree Feedback Tool
TINYpulse
5.0
Survey logic flexibility
EchoSpan 360-Degree Feedback Tool
TINYpulse
5.0

Survey Reporting & Analytics

EchoSpan 360-Degree Feedback Tool
TINYpulse
7.3
Response tracking
EchoSpan 360-Degree Feedback Tool
TINYpulse
8.5
Data export
EchoSpan 360-Degree Feedback Tool
TINYpulse
7.5
Standard reports
EchoSpan 360-Degree Feedback Tool
TINYpulse
8.0
Custom reports
EchoSpan 360-Degree Feedback Tool
TINYpulse
6.0
Analytics
EchoSpan 360-Degree Feedback Tool
TINYpulse
6.5

Survey Administration & Security

EchoSpan 360-Degree Feedback Tool
TINYpulse
8.8
Access controls
EchoSpan 360-Degree Feedback Tool
TINYpulse
8.5
Compliance
EchoSpan 360-Degree Feedback Tool
TINYpulse
9.0

Survey Distribution

EchoSpan 360-Degree Feedback Tool
TINYpulse
8.5
Respondent restrictions
EchoSpan 360-Degree Feedback Tool
TINYpulse
8.5

Pros

  • Competency library is robust - includes pretty much any competency that you would need
  • Excellent customer service, both online (demonstrations of how to) and via phone/email
  • Completely customizable - different targets can have different competencies, rater types, rating scales, etc.
  • TINYpulse provides a nice, prepackaged survey platform with a library of suggested questions to use and hard-coded timelines and processes... so it is truly a "plug and play" tool.
  • The platform produces some graphics and other methodology for assisting HR in delivering survey results to the rest of the executive team and/or to share with employees.
  • TINYpulse does a DYNAMIC job in selling the message that the employee's responses are anonymous. Not sure if it is a generational issue or the result of younger generations watching a parent go thru a RIF or other job elimination, but the notion of radically-candid feedback is not one which I've found to be present with many Millennials (here or in past organizations), so this is a big selling point for TINYpulse.
  • The TINYpulse platform offers a "Cheers for Peers" program, allowing the company to promote another form of peer-to-peer recognition which can even be linked to Slack (or nearly any business-based instant messaging system) to create a constant feed for all to see those receiving recognition for going above-and-beyond.

Cons

  • It took us a little while to figure out how to set up a 360 (we didn't watch the demo videos until later), but once we did, it was very easy to use.
  • Reporting in TINYpulse is quite limited. While we recognize - and support - the concept of anonymous feedback, it can be abused, and sadly, we have experienced this with a small group of employees who know they can hide behind this "wall of anonymity" and take aim at a manager they don't care for because the manager holds them accountable for their performance or behaviors. As with most such platforms, if the N is <5, the group can't be tracked at all; if the N is >5, it does allow us to track to a job family and even a location code, but still lacking enough detail to take action when there is reasonable cause to believe the tool is being misused.
  • Reporting of employee comments and suggestions cannot be produced in the middle of a "cycle". And since these cycles always run from precisely one survey question to the next, this means HR must wait until the prior survey has completely closed before any reports can be extracted. This inefficiency can't be explained by anyone at TINYpulse beyond "that is how we set it up", which is not a great response. If I or anyone else on the C-team sees something of concern within the first few days of a particular survey question's release, we want to be able to dig in and try to assess where the greatest "bleeding" may be coming from so that we can take action... but this is not allowed by the system.
  • Some of the suggested questions from the TINYpulse question library are simply silly (which results in employees questioning just how seriously we take the use of the program). As one recent example, the scheduled question was to the effect of "You just opened a fortune cookie about your company. What does it say?" With no context at all around such a question, most of the responses/comments we received were along the lines of "are you kidding me?" !! (and I'd have to agree; not certain what business context such a question can address) We attempted to explain it away by suggesting it was a creative way for the company to ask the employee to consider how they would want the company to be perceived by those outside and inside the organization in the future... but the response wasn't well-received. Most still felt it was just silly.

Likelihood to Renew

EchoSpan 360-Degree Feedback Tool9.6
Based on 2 answers
Customer support and the cost of the product would be my number one reasons. Customer support is fantastic!
No score
No answers yet
No answers on this topic

Usability

No score
No answers yet
No answers on this topic
TINYpulse10.0
Based on 1 answer
Very intuitive and simple, it didn't require any external training for me to use

Performance

EchoSpan 360-Degree Feedback Tool9.0
Based on 1 answer
The system is easy to use, the Echospan support is fantastic and the cost is very competitive.
No score
No answers yet
No answers on this topic

Alternatives Considered

Both EchoSpan and the other vendor supplied comparable products, so the major difference was the cost involved. EchoSpan is much more affordable and offers a very similar quality of report.
TINYpulse provided the most-competitive pricing of all vendors considered, with the greatest flexibility of use with desktop, mobile app, and operating system. While customer support proposed by others appeared to be closer to "live" or real-time, with closer to the 24/7 kind of environment in which we live/work in today, budget was a driving factor for us.

Return on Investment

  • It has allowed feedback from many employees so certain issues that needed to be dealt with became more transparent.
  • The use of TINYpulse has allowed us to uncover a number of employee interests related to our benefit plans which was used in our 2018 benefit plan offerings.
  • TINYpulse has been instrumental in helping the executive team identify a number of policy/process issues which needed to be addressed or updated to better meet both employee and operational needs.
  • TINYpulse comments have been helpful in identifying a couple of managers exhibiting unacceptable behaviors, yet were flying just enough below the radar that no one at the executive of Sr. management level were aware of these behaviors. We were able to initiate investigations based on allegations or concerns raised by survey comments submitted and deal appropriately with each.

Screenshots

TINYpulse

Pricing Details

EchoSpan 360-Degree Feedback Tool

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

TINYpulse

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details