What users are saying about
11 Ratings
2 Ratings
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.9 out of 100

Likelihood to Recommend

8x8 Express

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Luke Sullivan | TrustRadius Reviewer

Ring4

Good for creating a new business or branching a business abroad.
🍍 Gabriel Jarrosson | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 Express
Ring4
10.0
Directory of employee names
8x8 Express
Ring4
10.0

Call Management

8x8 Express
Ring4
10.0
Call recording
8x8 Express
Ring4
10.0
Message alerts
8x8 Express
Ring4
9.9

Mobile apps

8x8 Express
Ring4
10.0
Mobile app for iOS
8x8 Express
Ring4
9.9
Mobile app for Android
8x8 Express
Ring4
10.0

VoIP system collaboration

8x8 Express
Ring4
9.9
Instant messaging
8x8 Express
Ring4
9.9

Pros

8x8 Express

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Luke Sullivan | TrustRadius Reviewer

Ring4

  • Manage Team Lines
  • Transcribe calls
  • International Calling
  • Call Recording
  • Free video conferencing
Anonymous | TrustRadius Reviewer

Cons

8x8 Express

  • Setup is a pain.
  • Transferring numbers take a long time.
Luke Sullivan | TrustRadius Reviewer

Ring4

  • I've sometimes seen text messages being sent in double.
🍍 Gabriel Jarrosson | TrustRadius Reviewer

Usability

8x8 Express

No score
No answers yet
No answers on this topic

Ring4

Ring4 9.1
Based on 1 answer
It's super easy and simple to use, and very straightforward.
🍍 Gabriel Jarrosson | TrustRadius Reviewer

Support Rating

8x8 Express

8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Luke Sullivan | TrustRadius Reviewer

Ring4

Ring4 9.1
Based on 2 answers
I had a question, and had my answer that same day.
🍍 Gabriel Jarrosson | TrustRadius Reviewer

Alternatives Considered

8x8 Express

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Luke Sullivan | TrustRadius Reviewer

Ring4

Ring4 had everything we need in a business phone line in a more simple format and less expensive.
Anonymous | TrustRadius Reviewer

Return on Investment

8x8 Express

  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.
Luke Sullivan | TrustRadius Reviewer

Ring4

  • Less expensive business phone
  • Can answer on the go
  • Less to manage, more simple
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

8x8 Express

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 Express Editions & Modules

Additional Pricing Details

Ring4

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
9.99*

* per phone line, per month

Ring4 Editions & Modules

Edition
Personal Line$9.991
Business Line$9.991
Call Recording (add-on, business line only)$.052
Transcripts (add-on, business line only)$.053
International Calling (available on personal + business lines)country dependent pricing
  1. per line
  2. per recording
  3. per transcribed minute
Additional Pricing Details

Rating Summary

Likelihood to Recommend

8x8 Express
9.1
Ring4
9.9

Usability

8x8 Express
Ring4
9.1

Support Rating

8x8 Express
5.5
Ring4
9.1

Add comparison