8x8 Work vs. Zoom Workplace

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
8x8 Work
Score 8.5 out of 10
N/A
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
$24
per month
Zoom Workplace
Score 8.2 out of 10
N/A
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.
$5
per month per license
Pricing
8x8 WorkZoom Workplace
Editions & Modules
No answers on this topic
Add-On Zoom Translated Captions
$5
per month per license
Add-On - Zoom Whiteboard
$24.90
per year
Pro
$149.90
per year per user
Business
$199.90
per year per user
Business Plus
$250.00
per year per user
Add-On - Conference Room Connector
$499
per year
Basic
Free
Enterprise
Custom
Add-On - Large Meetings
starting at $600
per year
Add-On - Cloud Storage
starting at $120
per year
Add-On Audio Conferencing
starting at $1200
per year
Add-On Zoom Phone Power Pack
Starting at $300
per year per user
Add-On - Zoom IQ for Sales
Contact Sales
Add-On - Quality of Service Subscription
Contact Sales
Offerings
Pricing Offerings
8x8 WorkZoom Workplace
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
8x8 WorkZoom Workplace
Considered Both Products
8x8 Work
Chose 8x8 Work
I think I've already shared this in my previous answers (first question). We have previously used RingCentral and Mojo. We were also looking into five9. We like 8x8 for ease of use, which means less time needed for training, and ease of scale for us. It's aligned towards fast …
Chose 8x8 Work
Mitel MiCollab was very complex and required a lot of training. However it was always reliable, we never had issues with call quality, dead air, or call disconnects. The technical support was very knowledgeable and was not outsourced to another country.
Chose 8x8 Work
Both systems have their own strengths and weaknesses. RingCentral Meetings is better than 8x8 X Series. Ring Central has Glip and 8x8 does not have that in the X Series. 8x8 has fewer glitches and better technical support than RingCentral.
Chose 8x8 Work
8x8 stacks up against our previous VoIP, OnSIP, because it has a much easier user interface on their mobile and desktop app. The quality of their phone and video calls is way better; therefore, we chose 8x8 instead.
Chose 8x8 Work
8x8's cloud PBX and contact center offerings have always been reliable and outperformed other vendors. The Layer3 backbone that supports the 8x8 datacenters provides 8x8 an advantage.
Chose 8x8 Work
At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Zoom Workplace

No answer on this topic

Top Pros
Top Cons
Features
8x8 WorkZoom Workplace
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
8x8 Work
8.2
349 Ratings
2% above category average
Zoom Workplace
5.9
68 Ratings
32% below category average
Hosted PBX8.4196 Ratings5.438 Ratings
Multi-level Interactive Voice Response (IVR)7.452 Ratings5.641 Ratings
User templates8.3218 Ratings00 Ratings
Call reports8.2278 Ratings00 Ratings
Directory of employee names8.7314 Ratings6.762 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
8x8 Work
8.5
396 Ratings
2% above category average
Zoom Workplace
6.8
72 Ratings
18% below category average
Answering rules8.9355 Ratings6.654 Ratings
Call recording8.7307 Ratings8.166 Ratings
Call park8.8285 Ratings5.945 Ratings
Call screening7.3271 Ratings6.548 Ratings
Message alerts8.6343 Ratings6.358 Ratings
Business SMS/External Messaging00 Ratings7.237 Ratings
Voicemail Transcription00 Ratings7.149 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
8x8 Work
8.7
288 Ratings
7% above category average
Zoom Workplace
-
Ratings
Video conferencing8.5182 Ratings00 Ratings
Audio conferencing8.6249 Ratings00 Ratings
Video screen sharing8.9128 Ratings00 Ratings
Instant messaging8.7186 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
8x8 Work
8.9
344 Ratings
10% above category average
Zoom Workplace
7.3
86 Ratings
14% below category average
Mobile app for iOS8.8280 Ratings8.081 Ratings
Mobile app for Android9.0227 Ratings6.654 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
8x8 Work
-
Ratings
Zoom Workplace
7.0
782 Ratings
13% below category average
High quality audio00 Ratings7.5776 Ratings
High quality video00 Ratings7.4777 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
8x8 Work
-
Ratings
Zoom Workplace
7.5
776 Ratings
4% below category average
Desktop sharing00 Ratings8.1775 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
8x8 Work
-
Ratings
Zoom Workplace
7.5
782 Ratings
6% below category average
Calendar integration00 Ratings7.5703 Ratings
Meeting initiation00 Ratings7.9761 Ratings
Record meetings / events00 Ratings7.8736 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
8x8 Work
-
Ratings
Zoom Workplace
7.2
674 Ratings
6% below category average
Live chat00 Ratings7.5656 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
8x8 Work
-
Ratings
Zoom Workplace
7.2
656 Ratings
6% below category average
User authentication00 Ratings6.9572 Ratings
Participant roles & permissions00 Ratings7.0627 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
8x8 Work
-
Ratings
Zoom Workplace
6.3
66 Ratings
19% below category average
Centralized communications management00 Ratings5.958 Ratings
Team messaging00 Ratings6.356 Ratings
Team document sharing00 Ratings7.250 Ratings
Call and meeting analytics00 Ratings5.954 Ratings
Best Alternatives
8x8 WorkZoom Workplace
Small Businesses
CloudTalk
CloudTalk
Score 9.4 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.4 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
8x8 WorkZoom Workplace
Likelihood to Recommend
8.4
(415 ratings)
7.0
(813 ratings)
Likelihood to Renew
9.7
(26 ratings)
3.7
(17 ratings)
Usability
9.3
(55 ratings)
6.4
(39 ratings)
Availability
8.9
(10 ratings)
10.0
(1 ratings)
Performance
8.9
(10 ratings)
9.0
(2 ratings)
Support Rating
7.6
(139 ratings)
3.2
(40 ratings)
In-Person Training
9.1
(3 ratings)
-
(0 ratings)
Online Training
8.9
(4 ratings)
-
(0 ratings)
Implementation Rating
9.0
(13 ratings)
9.6
(7 ratings)
Configurability
8.5
(8 ratings)
7.0
(1 ratings)
Contract Terms and Pricing Model
8.5
(9 ratings)
8.0
(13 ratings)
Ease of integration
9.1
(6 ratings)
10.0
(1 ratings)
Product Scalability
8.7
(10 ratings)
10.0
(1 ratings)
Professional Services
8.7
(7 ratings)
9.2
(8 ratings)
Vendor post-sale
7.2
(7 ratings)
10.0
(1 ratings)
Vendor pre-sale
7.2
(7 ratings)
10.0
(1 ratings)
User Testimonials
8x8 WorkZoom Workplace
Likelihood to Recommend
8x8, Inc.
8x8 support was one of the major deciding factors in moving away from our old system. We'd experience business impact issues with our routing systems and wouldn't hear back for days/week, if at all. With 8x8 Work, we have guaranteed SLAs depending on impact levels, this has been a great peace of mind when/if issues occur. We also onboard new locations containing older POT/analog equipment that our old provider were not compatible with. 8x8 saved us money in not needed to overhaul our older devices at this time.
Read full review
Zoom
I think Zoom runs circles around Teams! I just wish starting meetings was easier - anyone with a link should be able to start the meeting the way you can in Teams. It would also be great to be able to see participants when you are sharing your screen.
Read full review
Pros
8x8, Inc.
  • Automatically routes incoming calls to the available agent with the appropriate skills, ensuring that customers are served promptly.
  • Integrates with email systems to provide a unified view of customer interactions.
  • Allows sales representatives to share their screens with customers and prospects, demonstrating products and services effectively.
Read full review
Zoom
  • I love how easy it is to set the focus on the presenter. It is annoying when people don't spotlight themselves as a presenter, so you get to see the whole gallery of attendees in smaller, two-inch windows.
  • I like the capability of having break-out rooms. Even though I don't use them very often, it is nice to have them available if the right situation presents itself for smaller group chats.
  • The recording quality is better than I have experienced with other products (Microsoft Teams, WebEx, etc.), and the fact that it is already an MP4, so I don't have to convert it for publishing on our intranet is huge to me.
Read full review
Cons
8x8, Inc.
  • 8x8's emails with billing info or auto-payments does not attach a pdf copy of the invoice for reference; you have to log in to your dashboard and navigate through several links to obtain a copy of your invoice, which is frankly just inconvenient.
  • While 8x8 is very feature rich, a lot of it appears to be oriented towards call centers and therefore may not be required or useful for small offices (like ours).
  • While 8x8 is very responsive to issues affecting its system, the frequent update alerts can become distracting.
Read full review
Zoom
  • Sharing zoom complete information is not visible on the screen, and also a bit is confusing minimizing and maximizing.
  • Every time someone enters the chat, a chat box appears on my screen, and some features are missing from this version.
  • Automatic conference connection based on a schedule isn't an option, and neither is enhanced security measures.
Read full review
Likelihood to Renew
8x8, Inc.
All our employees love this product. No one has ever had an issue, whether it be the phone or fax. Great during the winter when employees have to work from home because of the snow. Never had an issue with the phone app. Highly recommend this product
Read full review
Zoom
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
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Usability
8x8, Inc.
Again for a large call center with many needs, and full time people to manage this may be a good system, but for a small business needing a phone system in my opinion it is overly complicated and difficult to manage without multiple calls on support.
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Zoom
Zoom is made for the non tech office. It has features that can be made to do what you need to run things on a day to day basis. Immediately we we able to get meetings going with remote employees. The ability to be able to add smartphone connected people was a big plus. Zoom met our needs at the time.
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Reliability and Availability
8x8, Inc.
As mentioned before, we have not had an outage with the phone system per say, There was an issue with the call center where we did have an outage, but it was quickly and promplty handled by 8x8 support, they got us up and going again within 24 hours. The 8x8 hard phone and softphone side of things have been rock solid, I couldn't ask for anything more seeing we are in health care and it's exactly what we were looking for. When and if there is an issue 99% of the time it's user error
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Zoom
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Read full review
Performance
8x8, Inc.
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
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Zoom
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
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Support Rating
8x8, Inc.
8x8 support can be phenomenal. After getting in touch with a support member, all of my problems are either solved right away or throughout a small time frame, fine-tuned to my circumstance/issue. Whether they are following up via phone call or email, I have full confidence and faith that any matter will be resolved. Trying to contact the support team is where things get a bit tricky. Raising an issue in the chat can be taxing as we are mostly referred to the general FAQ section of the site. Although it may be helpful to some, it does nothing for those of us that have very specific problems. If each account holder can receive access to a customer service line that differs from non-member account holders, I think we'd have a higher level of trust and a lower level of frustration.
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Zoom
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
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In-Person Training
8x8, Inc.
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
Read full review
Zoom
No answers on this topic
Online Training
8x8, Inc.
online (video) training is good. No issues.
Read full review
Zoom
No answers on this topic
Implementation Rating
8x8, Inc.
The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.
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Zoom
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
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Alternatives Considered
8x8, Inc.
Hands down 8x8 is superior to the Spectrum Ring Central that we had tried. Interestingly, they supplied the same phone hardware but were unable to suggest an adapter for wifi for the phones. Cost wise very similar but customer experience very different. Above all else, the quality of customer service has made all the difference
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Zoom
Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
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Contract Terms and Pricing Model
8x8, Inc.
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.
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Zoom
The billing and price model is really fair for so many functions that they offer, our remote work requires each of the features that Zoom offers, so accepting payment for a tool like this is the least we can do. I like that billing arrives on time and that they offer opportunities and payment times.
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Scalability
8x8, Inc.
8x8 100% suits Business needs to connect with from anywhere and everywhere. The Softphone features is very light and very easy to use also very reliable with Zero Downtime. Can also be set personal Voicemail over softphone at anytime and logs everything is very easy to find.
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Zoom
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
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Professional Services
8x8, Inc.
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
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Zoom
Zoom is perfect for our business. We use it to video chat with prospective clients. The name recognition alone gives us credibility and it is very easy to screen share and send content out.
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Return on Investment
8x8, Inc.
  • It's been amazing. We used to have so many complaints about call quality, phone calls cutting in and out, tons of calls where it was dead air, dropped calls etc. Since switching back to 8x8 we have not had one complaint, which is great for business! Being able to communicate with our clients is the only way for us to have a positive ROI!
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Zoom
  • It enables me to send and receive messages from my team members during video calls, handling online presentations.
  • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
  • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
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ScreenShots

Zoom Workplace Screenshots

Screenshot of the new Zoom Meetings experience in Zoom Workplace with multi-speaker view.Screenshot of the Ask AI Companion feature, that will be able to gather, synthesize, and share information across Zoom Workplace to help prepare for meetings.Screenshot of the new combined Meetings and Calendar tab in Zoom Workplace, used to attach meeting materials like files and whiteboards.Screenshot of smart name tags that allow other meeting participants to see participant names in a Zoom Room.