AbacusLaw by CARET vs. SimpleLegal

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AbacusLaw by CARET
Score 4.1 out of 10
N/A
AbacusLaw is a case management software that tracks hours and processes billing touting a functional mobile application, from AbacusNext in San Diego.N/A
SimpleLegal
Score 7.0 out of 10
N/A
SimpleLegal in California offers their flagship application for legal time tracking and billing.
$600
per month
Pricing
AbacusLaw by CARETSimpleLegal
Editions & Modules
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Offerings
Pricing Offerings
AbacusLaw by CARETSimpleLegal
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AbacusLaw by CARETSimpleLegal
Top Pros
Top Cons
Best Alternatives
AbacusLaw by CARETSimpleLegal
Small Businesses

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BQE CORE
BQE CORE
Score 8.5 out of 10
Medium-sized Companies

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Enterprises

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All AlternativesView all alternativesView all alternatives
User Ratings
AbacusLaw by CARETSimpleLegal
Likelihood to Recommend
1.0
(2 ratings)
7.0
(2 ratings)
Support Rating
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
AbacusLaw by CARETSimpleLegal
Likelihood to Recommend
CARET (Abacus Data Systems, Inc. )
My understanding is AbacusLaw was bought out by CARET and now pushing their cloud based CMS. Support has always sucked with AbacusLaw. Again, our latest 10+ issues has been going on since 2/13/2023 and it is now 5/18/2023. Abacus STILL does not know how to fix our issues!!! For $60/month per user, you think they would have better support. I have in the process of canceling our contract for breach of contract due to support and the issues for the last 3 months and going with a new CMS. However, the partners of the firm want to stick with a self-hosted (stand alone) CMS, and they are few and far between anymore.
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SimpleLegal
SimpleLegal is easy to use and easy to understand for everyone in the legal department. Their customer service is typically quick to respond and solve any issues that may arise on the customer side as well as the vendor side (CounselGo). There has been a bit of customer dissatisfaction since being acquired by Onit but the enhancements and roadmap continue to look promising.
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Pros
CARET (Abacus Data Systems, Inc. )
  • Security
  • Organization
  • Easy to use
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SimpleLegal
  • SimpleLegal does a great job tracking expenses.
  • SimpleLegal does a great job at creating, tracking and analyzing matters.
  • SimpleLegal does a good job with reporting and analytics.
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Cons
CARET (Abacus Data Systems, Inc. )
  • SUPPORT STINKS - As of today we have been having issues for OVER 3 MONTHS, but Abacus now only has ONE Tier II tech, and ONE Tier III tech and neither one have figured out our problem or fixed it!
  • Having a lot of issues since day one
  • We have a self-hosted version and are not on the cloud and the updates usually bring other issues. They don't know the term "if its not broke don't fix it."
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SimpleLegal
  • Budget tracking.
  • Admin independence (being able to make system improvements/enhancements/changes without needing a SL rep).
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Support Rating
CARET (Abacus Data Systems, Inc. )
The support is generally good and relatively quick BUT when there is a new product or something they want you to buy, I have felt a bit harassed at that point by sales but when I have an issue I don't feel like support jumps on it as quick.
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SimpleLegal
No answers on this topic
Alternatives Considered
CARET (Abacus Data Systems, Inc. )
I did not evaluate MyCase when we selected AbacusLaw. I did not select AbacusLaw and was not involved at that time in the decision. I am evaluating MyCase NOW to REPLACE AbacusLaw.
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SimpleLegal
SimpleLegal was much easier to use and train users on than Time Matters. SimpleLegal had all of the functionality but not as many customizable features as Time Matters.
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Return on Investment
CARET (Abacus Data Systems, Inc. )
  • We have been using Abacus (and previously Amicus) for so long it is hard to tell.
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SimpleLegal
  • Able to track in real-time legal spend against budgets to hold outside counsel responsible while meeting our fiscal demands--rather than wait on Finance report monthly/quarterly/etc.
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ScreenShots

SimpleLegal Screenshots

Screenshot of Our Enhanced reports provide powerful business intelligence functionality like data visualization and the ability to create or adjust your own reports. This Spend by Practice Area report gives you a detailed view of your legal spend by practice area.Screenshot of Our Monthly Legal Spend report automatically displays monthly spend by practice area.Screenshot of SimpleLegal supports both internal and external budgets and offers robust functionality to start your budgeting journey or enhance an existing process.