Acarda Outbound vs. StringeeX

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.

Incentivized

I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.

• Call clearance and tools
• Typing notes on the call
• Recording all calls
• Advanced reporting
• Have unsuccessful calls re-scheduled

Incentivized

• It records and monitors calls impeccably.
• The support team is very reliable and efficient.
• The interface is very user friendly.

Incentivized

• Lacked the level of integrations we needed with other software.
• That's it. It was great otherwise.

Incentivized

• It can totally replace the CRM.

The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.

Incentivized

The support team is more responsive and addresses issues in a timely manner.

Incentivized

• Increasing productivity and closed sales
• Making the customer feels trust by providing info about his previous call.
• Ease of use and quick

Incentivized

• The analytics have helped me better address areas of need with my staff.

Incentivized