What users are saying about
1 Ratings
1 Ratings
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Score 8 out of 100
1 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Acarda Outbound

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Anonymous | TrustRadius Reviewer

StringeeX

I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.
Timmy Đỗ | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Acarda Outbound
StringeeX
8.7
Agent dashboard
Acarda Outbound
StringeeX
9.1
Validate callers
Acarda Outbound
StringeeX
9.1
Outbound response
Acarda Outbound
StringeeX
7.3
Call forwarding
Acarda Outbound
StringeeX
9.1
Click-to-call (CTC)
Acarda Outbound
StringeeX
9.1
Warm transfer
Acarda Outbound
StringeeX
7.3
Predictive dialing
Acarda Outbound
StringeeX
9.1
Interactive voice response
Acarda Outbound
StringeeX
9.1
REST APIs
Acarda Outbound
StringeeX
9.1
Call scripts
Acarda Outbound
StringeeX
9.1
Call tracking
Acarda Outbound
StringeeX
9.1
Multichannel integration
Acarda Outbound
StringeeX
9.1
CRM software integration
Acarda Outbound
StringeeX
7.3

Workforce Optimization (WFO)

Acarda Outbound
StringeeX
8.1
Inbound call routing
Acarda Outbound
StringeeX
8.2
Omnichannel inbound routing
Acarda Outbound
StringeeX
8.2
Recording
Acarda Outbound
StringeeX
9.1
Quality management
Acarda Outbound
StringeeX
8.2
Call analytics
Acarda Outbound
StringeeX
8.2
Historical reporting
Acarda Outbound
StringeeX
8.2
Live reporting
Acarda Outbound
StringeeX
8.2
Customer surveys
Acarda Outbound
StringeeX
7.3
Customer interaction analytics
Acarda Outbound
StringeeX
7.3

Pros

Acarda Outbound

  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
Anonymous | TrustRadius Reviewer

StringeeX

  • Multiple devices supported.
  • Friendly user interface.
  • Easily to synchronize data to CRM and ERP.
Timmy Đỗ | TrustRadius Reviewer

Cons

Acarda Outbound

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Anonymous | TrustRadius Reviewer

StringeeX

  • It can totally replace the CRM.
Timmy Đỗ | TrustRadius Reviewer

Support Rating

Acarda Outbound

No score
No answers yet
No answers on this topic

StringeeX

StringeeX 7.3
Based on 1 answer
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
Timmy Đỗ | TrustRadius Reviewer

Alternatives Considered

Acarda Outbound

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
Anonymous | TrustRadius Reviewer

StringeeX

StringeeX has more functions that I want.
Timmy Đỗ | TrustRadius Reviewer

Return on Investment

Acarda Outbound

  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
Anonymous | TrustRadius Reviewer

StringeeX

  • Expensive monthly fee.
Timmy Đỗ | TrustRadius Reviewer

Screenshots

Pricing Details

Acarda Outbound

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

StringeeX

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acarda Outbound
8.0
StringeeX
8.2

Support Rating

Acarda Outbound
StringeeX
7.3

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