What users are saying about
3 Ratings
3 Ratings
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Score 7.7 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Feature Set Ratings

  • Acarda Outbound ranks higher in 1 feature set: Workforce Optimization (WFO)
  • Acarda Outbound and StringeeX are tied in 1 feature set: Contact Center Software

Contact Center Software

8.3

Acarda Outbound

83%
8.3

StringeeX

83%
StringeeX ranks higher in 13/13 features

Agent dashboard

9.0
90%
1 Rating
9.0
90%
2 Ratings

Outbound response

8.0
80%
1 Rating
9.0
90%
2 Ratings

Click-to-call (CTC)

8.0
80%
1 Rating
9.0
90%
2 Ratings

Validate callers

N/A
0 Ratings
8.0
80%
2 Ratings

Call forwarding

N/A
0 Ratings
9.0
90%
2 Ratings

Warm transfer

N/A
0 Ratings
7.0
70%
2 Ratings

Predictive dialing

N/A
0 Ratings
7.0
70%
2 Ratings

Interactive voice response

N/A
0 Ratings
6.0
60%
2 Ratings

REST APIs

N/A
0 Ratings
9.0
90%
2 Ratings

Call scripts

N/A
0 Ratings
9.0
90%
2 Ratings

Call tracking

N/A
0 Ratings
8.0
80%
2 Ratings

Multichannel integration

N/A
0 Ratings
9.0
90%
2 Ratings

CRM software integration

N/A
0 Ratings
9.0
90%
2 Ratings

Workforce Optimization (WFO)

8.5

Acarda Outbound

85%
7.2

StringeeX

72%
StringeeX ranks higher in 7/9 features

Recording

9.0
90%
1 Rating
7.0
70%
2 Ratings

Historical reporting

8.0
80%
1 Rating
6.0
60%
2 Ratings

Inbound call routing

N/A
0 Ratings
8.0
80%
2 Ratings

Omnichannel inbound routing

N/A
0 Ratings
8.0
80%
2 Ratings

Quality management

N/A
0 Ratings
7.0
70%
2 Ratings

Call analytics

N/A
0 Ratings
6.0
60%
2 Ratings

Live reporting

N/A
0 Ratings
7.0
70%
2 Ratings

Customer surveys

N/A
0 Ratings
8.0
80%
2 Ratings

Customer interaction analytics

N/A
0 Ratings
8.0
80%
2 Ratings

Attribute Ratings

  • Acarda Outbound and StringeeX are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Acarda Outbound

80%
2 Ratings
8.0

StringeeX

80%
2 Ratings

Support Rating

Acarda Outbound

N/A
0 Ratings
7.3

StringeeX

73%
1 Rating

Likelihood to Recommend

Acarda Sales Technologies

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Read full review

StringeeX

I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.
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Pros

Acarda Sales Technologies

  • Call clearance and tools
  • Typing notes on the call
  • Recording all calls
  • Advanced reporting
  • Have unsuccessful calls re-scheduled
Read full review

StringeeX

  • It records and monitors calls impeccably.
  • The support team is very reliable and efficient.
  • The interface is very user friendly.
Read full review

Cons

Acarda Sales Technologies

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Read full review

StringeeX

  • It can totally replace the CRM.
Read full review

Pricing Details

Acarda Outbound

Starting Price

Editions & Modules

Acarda Outbound editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    StringeeX

    Starting Price

    $0

    Editions & Modules

    StringeeX editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      Acarda Sales Technologies

      No answers on this topic

      StringeeX

      The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
      Read full review

      Alternatives Considered

      Acarda Sales Technologies

      I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
      Read full review

      StringeeX

      The support team is more responsive and addresses issues in a timely manner.
      Read full review

      Return on Investment

      Acarda Sales Technologies

      • Increasing productivity and closed sales
      • Making the customer feels trust by providing info about his previous call.
      • Ease of use and quick
      Read full review

      StringeeX

      • The analytics have helped me better address areas of need with my staff.
      Read full review

      Screenshots

      Add comparison