What users are saying about
12 Ratings
8 Ratings
12 Ratings
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Score 6.2 out of 101
8 Ratings
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Score 7 out of 101

Add comparison

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

EPM Live

If you need a tool for small projects only and you do not require a lot of interaction between them this tool may work for you.
No photo available

Feature Rating Comparison

Project Management

Accelo
5.3
EPM Live
4.6
Task Management
Accelo
5.0
EPM Live
7.0
Resource Management
Accelo
5.5
EPM Live
7.0
Gantt Charts
Accelo
6.0
EPM Live
7.0
Scheduling
Accelo
5.0
EPM Live
5.0
Workflow Automation
Accelo
5.0
EPM Live
2.0
Team Collaboration
Accelo
4.3
EPM Live
5.0
Support for Agile Methodology
Accelo
3.7
EPM Live
Support for Waterfall Methodology
Accelo
5.0
EPM Live
Email integration
Accelo
7.4
EPM Live
1.0
Mobile Access
Accelo
4.5
EPM Live
Timesheet Tracking
Accelo
7.1
EPM Live
6.0
Change request and Case Management
Accelo
5.1
EPM Live
Budget and Expense Management
Accelo
5.1
EPM Live
Document Management
Accelo
EPM Live
1.0

Professional Services Automation

Accelo
4.7
EPM Live
3.0
Quotes/estimates
Accelo
3.5
EPM Live
Invoicing
Accelo
4.1
EPM Live
Project & financial reporting
Accelo
5.1
EPM Live
3.0
Integration with accounting software
Accelo
6.1
EPM Live

Pros

  • Tracking customer interactions. Nice integration with G Suite, could be a lot better if they acknowledged that contacts may actually have more than one email address.
  • Support Ticket system is integrated, so we can view support history and other email correspondence easily. It's cheaper that Zendesk.
  • Support is reasonably good, usually prompt and responsive.
  • Constant development - lots of updates, just not often to areas that we use.
Ryan Freeman profile photo
  • Highly customizable
Hilary Mohs profile photo

Cons

  • Cumbersome processes - feels like tasks take longer than they should.
  • We gave up on the Projects module, it was rather unintuitive. Switched to JIRA, which integrates with the Support module of Accelo.
  • Each email address requires a new contact. If one person uses multiple email addresses to contact you, that info will have to be spread across multiple contacts.
Ryan Freeman profile photo
  • Speed when navigating EPM Live is poor
  • Customer service response times
  • Updates take 4-24 hours to process
No photo available

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
EPM Live7.0
Based on 6 answers
EPM Live will be used in the future since all new projects are being managed by it.
No photo available

Support

No score
No answers yet
No answers on this topic
EPM Live8.3
Based on 2 answers
When we have needed help (infrequently), the help has been prompt and understandable.
No photo available

Alternatives Considered

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo
The experience with TaskRay was like night and day. The TaskRay representative has always been responsive and helpful. EPM's promise to integrate with Salesforce was limited at best.TaskRay exists within Salesforce, so the install and customization took less than a day. Ultimately we are still evaluating solutions and working with EPM made it easy to see what we were not looking for in a partner.
Hilary Mohs profile photo

Return on Investment

  • It substantially reduced the number of systems we use to run our business.
  • It reduced the need to train our staff on a variety of platforms.
  • It gave us the ability to have a client-facing portal that directly integrates with our backend systems.
Chris Osterhout profile photo
  • Using EPM Live has saved time across the board. It is assumed that using EPM Live saved $24000 per year.
  • It has made it easy to track any new projects and project timelines.
No photo available

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

EPM Live

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
EPM Live Editions & Modules
EPM Live
Additional Pricing Details