Likelihood to Recommend The only thing I believe Accrisoft Freedom is not as well suited is for large e-commerce sites. Accrisoft Freedom actually has an E-commerce module and can do products and online sales, however if this is the majority of what your business does (or your clients' businesses), I would recommend an E-commerce focused CMS. For almost all other circumstances I can think of though, I would recommend Accrisoft Freedom - ma and pa shops on up to a corporation.
Read full review Contentstack has flexible functionality which opens up a lot of possibilities for businesses with proactive web development teams to create their own website builder app to compete with 3rd party agencies. This is especially useful in a large enterprise where non-technical teams often turn to expensive outside agencies which cost more in the long run than an up-front investment into an in-house application.
Read full review Pros Hosting and maintenance is taken care of. Due to it being proprietary software, everything is built to work together. Simple to use. Basic functionality for websites is built in without having to dig through thousands of potential options. Development is straightforward...no backend languages required. So if someone wants a unique layout for a portfolio, it's very simple to add a new content type and build the new layout using basic html and css. Read full review Enables us to build and architect content through the use of their easy to use software and user interface. Customer service has been by far the most reliable and responsive in any vendor i've dealt with. Listens to feedback and builds features and technical improvements that helps customers usability and experience. Read full review Cons Their preview setup for reviewing page changes prior to pushing them live is not good. You basically have to push things live to see how they will look, then go back and tweak it, while the changes in progress are live on the site. They need a sandbox, or a better preview feature within the backend so you dont have to keep pushing changes live to test out functionality. Integration with outside tools is non existent. Instead of trying to force people to use their modules or features it would make much more sense to more easily integrate with leading tools in niche spaces. The UI is pretty old. It could use a big refresh. Things like drag and drop builders and functionality should be standard these days. This is also a plus for non tech savvy users as it keeps their page structures to what works without letting people tinker. But if you want to tinker and be a higher end user Freedom isn't the best bet. Read full review In my opinion it's not very intuitive. I've found its difficult to understand how to best structure entries, especially if they are related In my experience, entries can get difficult to understand if weren't the creator. It would be helpful to have some meta data around the entry itself and the fields within them in my opinion. Integration with an A/B testing platform would be nice. Read full review Likelihood to Renew We switched to WordPress; it was out of my control.
Read full review Support Rating This rating is based on personal experience only. I believe majority of people would say their support is top notch & 10/10. The only reason I am personally am giving it lower is because I consider my self a much more advanced user of Freedom than their typical Solution Provider developers. Because I am advanced, I troubleshoot my own issues pretty in-depth before I even contact Accrisoft support. Therefore sometimes I feel it takes longer to get the researched & specific answer I need vs. a simple support question would.
Read full review They have an in-app chat with their support team, who is always quick to respond and provide helpful answers. I've never walked away from an interaction without my issue being solved quickly and easily. They're also very communicative over email and are sure to follow up after any changes are made to ensure we're seeing the desired result. They are always very professional and easy to work with.
Read full review Alternatives Considered In all honesty, we have been moving away from Accrisoft Freedom due to its lack of customizability. We as an agency generally prefer open source solutions since our client base primarily consists of those looking for a more custom solution that can be built off of in the future. While yes, these tend to need more care and attention, they have benefited us more.
Read full review Contentstack has better international hosting support then
Contentful and we found the presales and sales support people were MUCH more responsive than
Contentful . The Sitecore sales process was very very slow and overly complex. We felt Sitecore had many features that were not valuable and the cost to benefit ratio was much lower compared to ContentStack
Read full review Return on Investment This was the first CMS we had at our company so hard to say positive or negative impact. Prior to this CMS there was a static site that html files had to be ftp to a company to have the site updated. So from that standpoint it made updating the site much less expensive. Compared to a tool like Wordpress this is much more secure and easier to manage, but since we outsource that portion of it to the company that built the site we dont realize those gains. Read full review Saved significant amounts of money that would previously been spent on 3rd party agencies to build websites Empowered Comms teams to create and edit the design and content of their own websites on demand rather than relying on the Dev team Allowed the Development team to concentrate on building functionality rather than websites, so we can focus on improvement rather than BAU work. Read full review ScreenShots —