Acquire.io vs. Apptentive

Apptentive

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Acquire.io	Score 9.8 out of 10	Enterprise companies (1,001+ employees)	Acquire is a scalable suite of tools equipping service agents with no-download interactive co-browse, live chat, chatbot, video & voice calling. Web and in-app - guide your customers in real time to reduce churn and increase conversion. The application is designed to streamline customer conversations for sales, support and onboarding.	N/A
Apptentive	Score 8.0 out of 10	N/A	Apptentive allows companies to measure shifts in customer emotion and gather actionable feedback across their mobile customer journeys. Their mobile customer feedback solution helps brands manage their brand reputation, prioritize product roadmaps, and measure customer experience down to individual customer IDs. With event-based targeting, brands can ask the right customers the right question at the right time, driving response rates higher than web and email. Apptentive’s ability to connect…	N/A

Pricing

Acquire.io

Apptentive

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Acquire.io	Apptentive
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	Yes

Entry-level Setup Fee

No setup fee

Additional Details

When you sign up for your trial of Support you'll have access to all Team Package features. At any point during the trial, you can choose a plan and pay by credit card, debit card or paypal from within your account.

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More Pricing Information

Community Pulse
	Acquire.io	Apptentive
Top Pros	Pro Screen sharing feature Pro Voice call Pro Multi channel	Pro App store Pro Direct access Pro Support team
Top Cons	Minus Need to include Minus Omni channel Minus Workforce management	Minus Multiple apps Minus Ios and android Minus Finding the right

Best Alternatives
	Acquire.io	Apptentive
Small Businesses	Gist Score 9.6 out of 10	Simplify360 Score 7.8 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Bright Pattern Contact Center Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Conversica Score 9.5 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Acquire.io	Apptentive
Likelihood to Recommend	9.0 (1 ratings)	8.0 (2 ratings)
Support Rating	9.0 (1 ratings)	- (0 ratings)

User Testimonials
	Acquire.io	Apptentive
Likelihood to Recommend	Acquire Our company uses Acquire's co-browse and chat functionality to assist customers with technical issues with our website, help clarify what to enter into our online loan applications, and provide service through website and mobile chat. It is very effective for these use cases. Incentivized BT Brad Tharp Vice President, Product Read full review	Apptentive Apptentive is well suited for getting more feedback from mobile app users. It has all the tools to ask the right questions at the right time. It's less appropriate for simply an app metrics solution. While it provides metrics other mobile platforms would be better at compiling the correct metrics needed for insights. Incentivized Verified User Anonymous Read full review
Pros	Acquire Acquire is easy to implement and integrate with websites. Very responsive to new development requests and support. Acquire is esy to use for both the customer and service agent. Incentivized BT Brad Tharp Vice President, Product Read full review	Apptentive Push notifications for app store reviews. Targeted interactions based on in-app events. Easy in-app messaging service for direct access to our support team. Incentivized Verified User Anonymous Read full review
Cons	Acquire The product is stand-alone chat and co-browse, not really omni-channel. Workforce management features, work distribution and control, could use some improvement. Incentivized BT Brad Tharp Vice President, Product Read full review	Apptentive Apptentive's metrics aren't as customizable as we would like but what it does measure it does a good job at. Managing multiple apps (iOS and Android) can make for extra work because you're duplicating work on Notes and Events. Finding the right way to interact can take multiple tests, surfacing best practices across the industry would be a help. Incentivized Verified User Anonymous Read full review
Support Rating	Acquire They are very responsive to inquiries, and quickly make product changes when asked. Incentivized BT Brad Tharp Vice President, Product Read full review	Apptentive No answers on this topic
Alternatives Considered	Acquire We looked at ZenDesk, Genesys, and other products. We selected Acquire because their online demo is pretty amazing, they are easy to integrate/implement, and were very responsive during initial conversations. Incentivized BT Brad Tharp Vice President, Product Read full review	Apptentive We thought about Firebase, but we ultimately selected Apptentive because it is brand-agnostic. Using a Google app for an iOS application could have proved disastrous if the support for iOS had been lost down the line. Incentivized Verified User Anonymous Read full review
Return on Investment	Acquire Acquire gave us chat as a service channel. It gave us insight and details on long-standing, but hard to prove, website concerns. Incentivized BT Brad Tharp Vice President, Product Read full review	Apptentive Apptentive has helped us increase our app store ratings which results in better listings in search results, etc. Apptentive has helped give us better insights from our users. Apptentive has helped us better manage emergencies that we can address without an App Store update now. Incentivized Verified User Anonymous Read full review
ScreenShots	Acquire.io Screenshots	Apptentive Screenshots