Acquire.io vs. Inspectlet

Inspectlet

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Acquire.io	Score 9.8 out of 10	Enterprise companies (1,001+ employees)	Acquire is a scalable suite of tools equipping service agents with no-download interactive co-browse, live chat, chatbot, video & voice calling. Web and in-app - guide your customers in real time to reduce churn and increase conversion. The application is designed to streamline customer conversations for sales, support and onboarding.	N/A
Inspectlet	Score 7.9 out of 10	N/A	Inspectlet is a web heatmapping tool. Features include heatmapping, session recording and form analytics.	N/A

Pricing

Acquire.io

Inspectlet

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Acquire.io	Inspectlet
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

No setup fee

Additional Details

When you sign up for your trial of Support you'll have access to all Team Package features. At any point during the trial, you can choose a plan and pay by credit card, debit card or paypal from within your account.

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More Pricing Information

Community Pulse
	Acquire.io	Inspectlet
Top Pros	Pro Screen sharing feature Pro Voice call Pro Multi channel	Pro Different sections Pro Setting up Pro Easy to integrate
Top Cons	Minus Need to include Minus Omni channel Minus Workforce management	Minus User interaction Minus Analytics tool Minus Occasional glitches

Best Alternatives
	Acquire.io	Inspectlet
Small Businesses	Gist Score 9.6 out of 10	Smartlook Score 8.5 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Siteimprove Score 8.7 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Contentsquare Score 8.6 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Acquire.io	Inspectlet
Likelihood to Recommend	9.0 (1 ratings)	8.0 (2 ratings)
Support Rating	9.0 (1 ratings)	- (0 ratings)

User Testimonials
	Acquire.io	Inspectlet
Likelihood to Recommend	Acquire Our company uses Acquire's co-browse and chat functionality to assist customers with technical issues with our website, help clarify what to enter into our online loan applications, and provide service through website and mobile chat. It is very effective for these use cases. Incentivized BT Brad Tharp Vice President, Product Read full review	Inspectlet Small organization with limited resource can really make use of [Inspectlet]. Its really user friendly and don't need much expertise or training to use and you can have the entire department using it the very next day its implemented. But if its a large company, you might be better off with other session replay tools. Incentivized Verified User Anonymous Read full review
Pros	Acquire Acquire is easy to implement and integrate with websites. Very responsive to new development requests and support. Acquire is esy to use for both the customer and service agent. Incentivized BT Brad Tharp Vice President, Product Read full review	Inspectlet Inspectlet does analysis of sessions really well. We were able to view our funnel and view sessions that completed and dropped-off at various points. Setting up the funnel and doing the analysis was very easy. I thought Inspectlet was very easy to integrate. During the integration, I was able to send metadata that allowed for increased flexibility during analysis. I loved that Inspectlet integrated with Segment.io. I thought the tool's pricing was positioned well for the features it offered. Incentivized Alec Dibble Engineering Lead of Marketing Read full review
Cons	Acquire The product is stand-alone chat and co-browse, not really omni-channel. Workforce management features, work distribution and control, could use some improvement. Incentivized BT Brad Tharp Vice President, Product Read full review	Inspectlet Be more consistent on recording the sessions Create an approved chrome extension that can be used to link session replay ids we gather in our Analytics tool like Adobe to the actual Inspectlet tool Lots of times main dashboard doesn't load. Make the tool more bug free. Incentivized Verified User Anonymous Read full review
Support Rating	Acquire They are very responsive to inquiries, and quickly make product changes when asked. Incentivized BT Brad Tharp Vice President, Product Read full review	Inspectlet No answers on this topic
Alternatives Considered	Acquire We looked at ZenDesk, Genesys, and other products. We selected Acquire because their online demo is pretty amazing, they are easy to integrate/implement, and were very responsive during initial conversations. Incentivized BT Brad Tharp Vice President, Product Read full review	Inspectlet I tried out several session recording tools. The things that really stood out to me about Inspectlet were the interface and integration. Inspectlet was easiest for me to integrate and start sending custom metadata. I also liked that you could set up Inspectlet to capture every session automatically. Finally, I really enjoyed Inspectlet's funnel reporting feature. It sped up useful analysis tremendously because most of the sessions we were interested in corresponded to funnel interaction. Incentivized Alec Dibble Engineering Lead of Marketing Read full review
Return on Investment	Acquire Acquire gave us chat as a service channel. It gave us insight and details on long-standing, but hard to prove, website concerns. Incentivized BT Brad Tharp Vice President, Product Read full review	Inspectlet There is no dollar figure to put as an ROI but the value this tool provides is much much more than the investment. To be able to know the site from users perspective is the best ROI anyone can expect Incentivized Verified User Anonymous Read full review
ScreenShots	Acquire.io Screenshots