What users are saying about

Acronis Backup

Top Rated
72 Ratings

Acronis Backup

Top Rated
72 Ratings
Score 7.9 out of 101

Acronis Backup Cloud

16 Ratings
Score 7.5 out of 101

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Likelihood to Recommend

Acronis Backup

I actually think that it works great for most scenarios.
Kevin Cooper profile photo

Acronis Backup Cloud

Small to medium environments (1-5 physical servers, 20-200 workstations)
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Pros

  • Image backup and restore are very quick
  • Recover files and folders directly from File Explorer
  • Easy and Quick Installation
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  • Up to date UI, convenient central management interface, web-based console (we use local web console)
  • Good to backup all machines (PC, windows server, Vmware) using a single tool
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Cons

  • The web interface is slow and can kick you off from time to time
  • I do find that the error messages are hard to decipher if/when a backup is unsuccessful. However, support is very good in helping out the solution
  • The user interface is not intuitive enough to find failures in backups or track logs with alerts or errors
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  • The website is pretty slow and will kick you off sometimes. I know they are working on this. For now, this is the biggest problem we have with Acronis.
  • Their support team isn't great. It can take a while to get an issue resolved, although issues do not happen frequently.
Dan Gospe profile photo

Likelihood to Renew

Acronis Backup9.1
Based on 2 answers
We have renewed our subscription over the course of a few years now. We used to use Backup Exec and it was tedious and difficult to obtain our backups when needed. Acronis just fits our environment style and the way we prefer to do business and use our third party software.
Ethan Nick profile photo
Acronis Backup Cloud9.1
Based on 1 answer
The cost savings we realized from moving to this software has us hooked - it does everything we need it to do on a very high level (virtualization, for example) and is very low cost for us.
Dan Gospe profile photo

Usability

Acronis Backup8.2
Based on 1 answer
I give it a rating of 9 do to its ease of usability. It's ease of understanding how to setup - form - fit - and function. I have no sorrows when having to login to the console in order to setup a new backup schedule or retrieve and recover lost data.
Ethan Nick profile photo
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Support

Acronis Backup8.2
Based on 1 answer
We have only had to contact support a hand full of times. The reason for this 9 out of 10 is do to how quickly and cooperative they have been on the rare occasion we needed to chat with them about our small questions or queries with potential issues do to the nature of our business.
Ethan Nick profile photo
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Implementation

Acronis Backup9.1
Based on 1 answer
I don't have any real key 'insights' per say except that it wasn't difficult at all, and do not be afraid to dabble in its tools and settings. It is quite intuitive with built in common sense. I cannot say enough good things about our companies experience when using this backup software.
Ethan Nick profile photo
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Alternatives Considered

We found the pricing, pre-sales technical support, customer service, billing, and post-sales technical support to be above par as compared to almost all other enterprise backup solutions. Some were equal or better in one or more areas, but no one had as high of marks as Acronis across the board
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Acronis Backup Cloud has more features than eFolder, and is less than 1/3rd of the cost. In terms of restores, it's faster than eFolder if you use the local component. The restoration component is much better than Carbonite's, which has a tendency to drop connection midway through a file download. Acronis lets you restore to original locations, to a new location on the same device, or just as a download through your browser. Acronis Backup Cloud beats everything else we've tried, and it's unbelievable how affordable it is.
Dan Gospe profile photo

Scalability

Acronis Backup7.2
Based on 24 answers
Acronis will work with one or 100 computers.
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Return on Investment

  • We just started rolling this out, I can tell you it has cut down on man hours babysitting backups. We no longer have to do that.
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  • ROI has been huge. The cost is incredibly cheap, and we saved $1500/month by switching.
  • With a heavy impact on profits, we're able to bundle this backup plan into our basic server management plans with no additional cost, which raises the value of our offerings significantly.
Dan Gospe profile photo

Pricing Details

Acronis Backup

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Acronis Backup Cloud

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details