Acronis Disaster Recovery Service vs. ConnectWise BCDR

Acronis Disaster Recovery Service is well suited in any scenario where a business has a server environment that they cannot afford to have gone down for any amount of time. It is less suited in a smaller business environment where downtime for several hours does not disrupt the flow of the business enough to offset the cost of Acronis Disaster Recovery Service.

Incentivized

Continuum is well suited for an MSP who has several clients running backups. Everyone knows how important backups are. Having Continuum Recover helps eliminate the need for a full-time employee to check backups. Backups can take a long time to check daily manually, but Continuum Recover helps eliminate that need.

Incentivized

• Automatic IP handling
• Automatic failover to the recovery service center
• Very robust with a lot of options to use

Incentivized

• The platform offers a powerful feature set that includes block-level backup, granular file recovery, and more.
• Not only we are able to recover data from our customers, but we're also able to backup and continue business operations whether a single or an entire server goes down.
• All our server and desktop patching is properly managed and tested.

Incentivized

• Pricing can be a hassle and sometimes unpredictable. This is a byproduct of having to sell compute points in a data center as well as the backup software.
• Implementation can be a bit complicated; someone who doesn't know what their doing can have a bad recovery experience.
• User setup can be tricky unless the reseller themselves builds an automatic system.

Incentivized

• Navigating the user interface can be tricky.
• I look forward to new features coming out this year.

Incentivized

The reseller or MSP often determine support for the service that the client chooses to purchase the product from. On the reseller or MSP side, Acronis Disaster Recovery Service support is outstanding. They are quick to respond to issues and always have someone available to help answer questions about sales, using the product, or training.

Incentivized

Support is pretty good. The issue is that they don't have any SLA so they get to you whenever. Though, if you hound them, they usually bump you up in the chain and get back to you. Their techs are fairly knowledgeable. Occasionally the first level support isn't the best, but once it bumps up to the next level, they are good.

Incentivized

Acronis Disaster Recovery Service provides an entirely cloud-based service that can be managed anywhere without the need for additional hardware. While we do offer other DRaaS options, they mainly involve redundant hardware that is costly and typically not suitable for small clients. Acronis Disaster Recovery Service provides a cloud-based service with agent-based installation at a competitive price.

Incentivized

We evaluated Infrascale, and that was a really bad product. When it worked, it was fine. But when it didn't, nobody knew what was going on. Seeing green checkmarks usually means good, but not with Infrascale. You really had to dig into each job to see if they were successful. There was way too much time consumption. That issue is eliminated with Continuum Recover

Incentivized

• Helped us to provide a complete offering to clients, whether they use it or not.
• Allows us to compete with other DRaaS offerings.
• It gives us multiple price points and objectives to offer clients when showing them different solutions.

Incentivized

• Cloud-based replication and recovery.
• Unlimited storage.
• Instant virtualization.
• Low fixed monthly price per protected server or desktop.

Incentivized