What users are saying about
53 Ratings
53 Ratings
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Score 6.4 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

Act! CRM

Swiftpage [ACT!] is
robust in nature and a manageable solution available for use as a powerful
marketing tool. It is compiled of a lot of exceptional services with the best
contact and customer management tool. Support needs a lot of attention, as it
needs to be changed and they must have to be more responsive and helpful to
become the best in the market.
Magreat Wilson | TrustRadius Reviewer

Norada Solve360

If you're working with a lot of clients and are working in one field Norada is perfect. I found it difficult to configure it to work precisely as I want to for a multi-field company that offers two very different products whose sales teams should never meet, yet know about each other.
Mārtiņš Pakulis | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Act! CRM
Norada Solve360
7.8
Customer data management / contact management
Act! CRM
Norada Solve360
9.0
Workflow management
Act! CRM
Norada Solve360
7.0
Territory management
Act! CRM
Norada Solve360
8.0
Opportunity management
Act! CRM
Norada Solve360
6.0
Integration with email client (e.g., Outlook or Gmail)
Act! CRM
Norada Solve360
8.0
Contract management
Act! CRM
Norada Solve360
9.0
Quote & order management
Act! CRM
Norada Solve360
5.0
Interaction tracking
Act! CRM
Norada Solve360
10.0
Channel / partner relationship management
Act! CRM
Norada Solve360
8.0

Customer Service & Support

Act! CRM
Norada Solve360
8.7
Case management
Act! CRM
Norada Solve360
7.0
Call center management
Act! CRM
Norada Solve360
10.0
Help desk management
Act! CRM
Norada Solve360
9.0

Marketing Automation

Act! CRM
Norada Solve360
6.0
Lead management
Act! CRM
Norada Solve360
7.0
Email marketing
Act! CRM
Norada Solve360
5.0

CRM Project Management

Act! CRM
Norada Solve360
7.5
Task management
Act! CRM
Norada Solve360
8.0
Billing and invoicing management
Act! CRM
Norada Solve360
7.0

CRM Reporting & Analytics

Act! CRM
Norada Solve360
9.0
Forecasting
Act! CRM
Norada Solve360
9.0
Pipeline visualization
Act! CRM
Norada Solve360
10.0
Customizable reports
Act! CRM
Norada Solve360
8.0

Customization

Act! CRM
Norada Solve360
9.5
Custom fields
Act! CRM
Norada Solve360
10.0
Custom objects
Act! CRM
Norada Solve360
10.0
Scripting environment
Act! CRM
Norada Solve360
8.0
API for custom integration
Act! CRM
Norada Solve360
10.0

Security

Act! CRM
Norada Solve360
10.0
Single sign-on capability
Act! CRM
Norada Solve360
10.0
Role-based user permissions
Act! CRM
Norada Solve360
10.0

Social CRM

Act! CRM
Norada Solve360
8.0
Social data
Act! CRM
Norada Solve360
8.0
Social engagement
Act! CRM
Norada Solve360
8.0

Pros

Act! CRM

  • Lots of fields for adapting the software to your own requirements.
  • Excellent tracking of activities/details in sales pipeline process.
  • Excellent robust reporting to provide a very clear picture of prospecting activities.
  • Tightly integrated with Sage Quantum accounting software to avoid double entry of prospect details into Customer/Sales module.
Laurence Sarner | TrustRadius Reviewer

Norada Solve360

  • Contact database.
  • Integrated communications and communication history across projects.
  • Task lists and objectives.
Mārtiņš Pakulis | TrustRadius Reviewer

Cons

Act! CRM

  • Social Integration: The tool has a basic feed for LinkedIn information to feed into the system. The infusion of more Social Selling "signals" and "feeds" would be very helpful to instill more social selling into the framework.
  • Account vs. Contact: If you are a company which works to B to B rather than B to C there is a still a bit of cumbersome way to handle "joining" accounts and contacts through links. It is better with 16.1 release but still it's a "contact" centric solution which is great for some business relationships like realtors, insurance, & financial services etc.
Anonymous | TrustRadius Reviewer

Norada Solve360

  • More advanced filters for tasks.
  • More advanced project organization elements.
Mārtiņš Pakulis | TrustRadius Reviewer

Likelihood to Renew

Act! CRM

Act! CRM 1.0
Based on 2 answers
There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people
Anonymous | TrustRadius Reviewer

Norada Solve360

No score
No answers yet
No answers on this topic

Usability

Act! CRM

Act! CRM 1.3
Based on 4 answers
ACT follows the basic rules you would expect for this type of software, but actually doing anything sophisticated with it is near impossible without assistance or training. Unless you use it regularly it is difficult to use. I wouldn't recommend it unless you have internal IT support and it will be used regularly.
Anonymous | TrustRadius Reviewer

Norada Solve360

No score
No answers yet
No answers on this topic

Support Rating

Act! CRM

Act! CRM 5.2
Based on 14 answers
Following a few interactions with support staff over the phone where we failed to correct the issues we were calling about, we ended up going back to the consultant who we purchased the software through and continued to use her for support rather than call Swiftpage ACT! directly. Our consultant was much more helpful in finding and correcting our issues.
Anonymous | TrustRadius Reviewer

Norada Solve360

Norada Solve360 9.0
Based on 1 answer
I have received fast answers to any questions I have ever had. The support staff knows how to work with less tech-literate people and is patient enough to explain. Even if my issue was not solvable the support staff gave me another way to get the job done.
Mārtiņš Pakulis | TrustRadius Reviewer

Implementation Rating

Act! CRM

Act! CRM 1.0
Based on 3 answers
Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.
Terry Kungel | TrustRadius Reviewer

Norada Solve360

No score
No answers yet
No answers on this topic

Alternatives Considered

Act! CRM

Although other CRM's like HubSpot offer a free solution, I found that it didn't give much and the add-ons were very expensive. Many other companies have interfaces that are clunky or hard to understand. Also I found that many just offer way too many features that we would never use that just made it more difficult to use what we needed. The customized options are just way to expensive for the simplistic offering we need. Swiftpage ACT! just provides a solution that works for us.
John Hamel | TrustRadius Reviewer

Norada Solve360

No answers on this topic

Return on Investment

Act! CRM

  • ACT! pays for itself by keeping me organized.
  • I don't have to remember to contact a prospect, ACT! remembers for me, letting me schedule follow ups for a date and time that works for me. That means greater sales success.
  • ACT! enables me to search for information as well as contacts.
Mary Westheimer | TrustRadius Reviewer

Norada Solve360

  • Easy to keep track of client needs.
  • Easy to work in a team with the same client base.
  • Easy to organize work.
Mārtiņš Pakulis | TrustRadius Reviewer

Pricing Details

Act! CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Act! CRM Editions & Modules

On-premise Edition
Act! Premium - Basic$37.501
Select - Extra Features$791
Complete - Extra Features$1991
Advanced - Extra Features$3991
  1. per user, per month (billed annually)
SaaS Edition
Essentials$221
Standard$401
Expert$551
  1. per user, per month
Additional Pricing Details
For SaaS version, discount available for annual subscription.

Norada Solve360

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Norada Solve360 Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Act! CRM
6.0
Norada Solve360
7.0

Likelihood to Renew

Act! CRM
1.0
Norada Solve360

Usability

Act! CRM
1.3
Norada Solve360

Support Rating

Act! CRM
5.2
Norada Solve360
9.0

Implementation Rating

Act! CRM
1.0
Norada Solve360

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