What users are saying about
Top Rated
93 Ratings
Top Rated
93 Ratings
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Score 7.5 out of 101
14 Ratings
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Score 8.6 out of 101

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Likelihood to Recommend

Adobe Campaign

Adobe Campaign is well suited for enterprise-level marketing communications. It can manage and deploy large volumes of emails very efficiently. Workflows can allow multiple touches, staggered sends, and segmentation to occur all within one delivery if needed. Interactions and reporting can happen in real time or near real time if needed. When integrated with the rest of the Marketing Cloud, Campaign becomes even more powerful as platforms like Analytics and AEM can have functionality brought directly into Campaign for more effective content creation and reporting.
Marty Idziak profile photo

FinancialForce PSA

Prioritize your integration points as different vendors are going to offer stronger integrations in certain areas (Financials vs. CRM)
The software is robust and flexible and supports multiple ways to get things done. Standardize on best practices for common processes, i.e., resource management.
Pick your user champions to help guide the process and drive adoption
No photo available

Feature Rating Comparison

Email & Online Marketing

Adobe Campaign
7.9
FinancialForce PSA
WYSIWYG email editor
Adobe Campaign
7.5
FinancialForce PSA
Dynamic content
Adobe Campaign
8.1
FinancialForce PSA
Ability to test dynamic content
Adobe Campaign
8.4
FinancialForce PSA
Landing pages
Adobe Campaign
7.7
FinancialForce PSA
A/B testing
Adobe Campaign
6.9
FinancialForce PSA
Mobile optimization
Adobe Campaign
7.7
FinancialForce PSA
Email deliverability
Adobe Campaign
8.7
FinancialForce PSA
List management
Adobe Campaign
8.4
FinancialForce PSA
Triggered drip sequences
Adobe Campaign
7.5
FinancialForce PSA

Lead Management

Adobe Campaign
6.8
FinancialForce PSA
Lead nurturing
Adobe Campaign
7.4
FinancialForce PSA
Lead scoring and grading
Adobe Campaign
7.2
FinancialForce PSA
Data quality management
Adobe Campaign
6.5
FinancialForce PSA
Automated sales alerts and tasks
Adobe Campaign
6.2
FinancialForce PSA

Campaign Management

Adobe Campaign
7.4
FinancialForce PSA
Calendaring
Adobe Campaign
7.5
FinancialForce PSA
Event/webinar marketing
Adobe Campaign
7.3
FinancialForce PSA

Social Media Marketing

Adobe Campaign
8.0
FinancialForce PSA
Social sharing and campaigns
Adobe Campaign
8.1
FinancialForce PSA
Social profile integration
Adobe Campaign
7.8
FinancialForce PSA

Reporting & Analytics

Adobe Campaign
8.0
FinancialForce PSA
Dashboards
Adobe Campaign
8.4
FinancialForce PSA
Standard reports
Adobe Campaign
8.3
FinancialForce PSA
Custom reports
Adobe Campaign
7.2
FinancialForce PSA

Platform & Infrastructure

Adobe Campaign
7.6
FinancialForce PSA
API
Adobe Campaign
8.0
FinancialForce PSA
Role-based workflow & approvals
Adobe Campaign
8.4
FinancialForce PSA
Customizability
Adobe Campaign
8.1
FinancialForce PSA
Integration with Salesforce.com
Adobe Campaign
7.5
FinancialForce PSA
Integration with Microsoft Dynamics CRM
Adobe Campaign
7.1
FinancialForce PSA
Integration with SugarCRM
Adobe Campaign
6.3
FinancialForce PSA

Project Management

Adobe Campaign
FinancialForce PSA
8.7
Task Management
Adobe Campaign
FinancialForce PSA
8.5
Resource Management
Adobe Campaign
FinancialForce PSA
8.7
Gantt Charts
Adobe Campaign
FinancialForce PSA
7.9
Scheduling
Adobe Campaign
FinancialForce PSA
8.5
Workflow Automation
Adobe Campaign
FinancialForce PSA
9.2
Team Collaboration
Adobe Campaign
FinancialForce PSA
8.6
Support for Agile Methodology
Adobe Campaign
FinancialForce PSA
8.6
Support for Waterfall Methodology
Adobe Campaign
FinancialForce PSA
8.6
Document Management
Adobe Campaign
FinancialForce PSA
8.8
Email integration
Adobe Campaign
FinancialForce PSA
8.8
Mobile Access
Adobe Campaign
FinancialForce PSA
8.3
Timesheet Tracking
Adobe Campaign
FinancialForce PSA
9.1
Change request and Case Management
Adobe Campaign
FinancialForce PSA
8.8
Budget and Expense Management
Adobe Campaign
FinancialForce PSA
8.8

Professional Services Automation

Adobe Campaign
FinancialForce PSA
8.3
Quotes/estimates
Adobe Campaign
FinancialForce PSA
8.3
Invoicing
Adobe Campaign
FinancialForce PSA
7.9
Project & financial reporting
Adobe Campaign
FinancialForce PSA
8.1
Integration with accounting software
Adobe Campaign
FinancialForce PSA
8.7

Pros

  • Customizability: if you know what you want and need - Neolane is able to provide you with an environment that should suit your needs.
  • Cross-platform: the ability to manage campaigns - SMS - Email - Social media etc.
  • Analytics: Neolane provides a vast amount of data
No photo available
  • PSA does a great job of making it easy to administer if you have a salesforce background.
  • It provides great visibility in to how consultants are spending their time.
  • Provides visibility to the entire org, not just services management.
No photo available

Cons

  • User interface - it's not modern looking. I wouldn't call it particularly user friendly. And overall it's not highly responsive
  • Debugging: the information given is not always enough and contact with Neolane support needs to be made
  • Resource management: the software in general (the client and the server side) are a tad resource heavy
No photo available
  • The page to choose resources for a project isn't intuitive.
  • Adoption can be difficult, mostly down to internal training.
Chris Gardner profile photo

Likelihood to Renew

Adobe Campaign8.4
Based on 5 answers
Meets and exceeds the requirements of the business with highly customizable components.
Khoa Nguyen profile photo
FinancialForce PSA9.0
Based on 3 answers
There is another PSA software program that we have been looking into (DreamFactory) that could potentially replace FinancialForce PSA in our organization. Like FinancialForce PSA, it is cloud based on the force.com platform. Licensing is slightly less than FinancialForce PSA, and the Resource Management tool is far superior to FinancialForce PSA. With that said, our renewal falls in Q4 2014 and I don't foresee us implementing a new system this fiscal year.
Luke Fitzwater profile photo

Usability

Adobe Campaign9.0
Based on 3 answers
It can be difficult to use and to train non-technical users, but the functionality overall is great.
Kristen Conrad profile photo
FinancialForce PSA8.0
Based on 2 answers
From my standpoint, FinancialForce PSA is relatively easy to use. As a System Administrator, I am able to maneuver around the software with ease. As a user of FinancialForce PSA, I am able to input my timecards and expense reports without any issues. I have received very positive and very negative feedback about using FinancialForce PSA, however, from users in other functional roles in my organization.
Luke Fitzwater profile photo

Reliability and Availability

Adobe Campaign7.0
Based on 1 answer
Aside from frequent error prompts, the program is quite dependable
Gibum Kang profile photo
FinancialForce PSA9.0
Based on 1 answer
We have maybe had 1-2 outages over 3 years.
No photo available

Performance

Adobe Campaign7.0
Based on 1 answer
No answer on this topic is available.
FinancialForce PSA7.0
Based on 1 answer
Most of the time it is fine. There are peak periods of usage where performance noticably slows down (i.e., Monday mornings when time is due and many reports are being run)
No photo available

Support

Adobe Campaign7.4
Based on 2 answers
I would say that generally the knowledge of the support team we work with is good, great even.I can't say that they seem to be very interested or involved in trying to make the product work best for us.They do what needs to be done, and they do it well - but not really going the extra mile.
No photo available
FinancialForce PSA9.0
Based on 3 answers
Pure customer support is fine and we have not needed much of it that I am aware of.
No photo available

In-Person Training

Adobe Campaign8.0
Based on 1 answer
No answer on this topic is available.
No score
No answers yet
It was fine.
No photo available

Implementation

Adobe Campaign8.0
Based on 1 answer
No answer on this topic is available.
FinancialForce PSA8.0
Based on 1 answer
Appirio did a good job, however, the user team didn’t know enough to make all the right configuration/customization choices. The team focused too much on replicating existing processes vs. reengineering them. In hindsight we should have had deep dive reviews at key milestones and enforced more focus on how the software would operate. We didn’t have access to true best practices expertise. In hindsight, a consultant from the outside would have been helpful to drive this.
No photo available

Alternatives Considered

We haven't tried any other marketing programs like this to compare to. Still in implementation.
Brandon Stuhr profile photo
Pre built integration to Salesforce and ability to scale was important to us. We found others had far less integration to Salesforce (one competitor showed us a one button batch record transfer and called it an integration). We also think the mobile capabilities compared to NetSuite's system was far superior because Fin Force leverages Salesforce's 1 App
Mike Jortberg profile photo

Return on Investment

  • Better tracking of responses and customers.
  • All in one tool so we don't have to cross train multiple employees on multiple programs
  • Has given set goals for further expansion.
Brandon Stuhr profile photo
  • It replaced an homebuilt system, so it has decreased the amount of data entry and reduced errors.
  • Increased view into future company pipeline, backlog and planning.
Chris Gardner profile photo

Pricing Details

Adobe Campaign

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Adobe Campaign More Information

FinancialForce PSA

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

FinancialForce PSA More Information