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Score 7.1 out of 101
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.1 out of 101

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Likelihood to Recommend

Adobe LiveCycle ES4

If you are creating forms that you might normally create in Excel, this is an excellent upgrade. PDFs are easy to use and relatively easy to create.

If you are designing a template for any sort of creative piece, LiveCycle is frustrating to use, but it can be done. It'll just require you to have patience and work around the limitations.
Ruby Javaid profile photo

bpm'online

It works and works really good and although there is a steep learning curve, the pieces of training are really good. Overall any business could benefit from the use of Bpm’online once they are trained on using it
josef mayer profile photo

Feature Rating Comparison

Sales Force Automation

Adobe LiveCycle ES4
bpm'online
9.1
Customer data management / contact management
Adobe LiveCycle ES4
bpm'online
9.1
Workflow management
Adobe LiveCycle ES4
bpm'online
9.0
Opportunity management
Adobe LiveCycle ES4
bpm'online
9.1
Integration with email client (e.g., Outlook or Gmail)
Adobe LiveCycle ES4
bpm'online
9.1
Contract management
Adobe LiveCycle ES4
bpm'online
9.3
Quote & order management
Adobe LiveCycle ES4
bpm'online
9.3
Interaction tracking
Adobe LiveCycle ES4
bpm'online
9.0
Channel / partner relationship management
Adobe LiveCycle ES4
bpm'online
8.8

Customer Service & Support

Adobe LiveCycle ES4
bpm'online
9.1
Case management
Adobe LiveCycle ES4
bpm'online
9.1
Call center management
Adobe LiveCycle ES4
bpm'online
9.1
Help desk management
Adobe LiveCycle ES4
bpm'online
9.1

Marketing Automation

Adobe LiveCycle ES4
bpm'online
7.5
Lead management
Adobe LiveCycle ES4
bpm'online
7.6
Email marketing
Adobe LiveCycle ES4
bpm'online
7.4

CRM Project Management

Adobe LiveCycle ES4
bpm'online
9.0
Task management
Adobe LiveCycle ES4
bpm'online
8.6
Billing and invoicing management
Adobe LiveCycle ES4
bpm'online
9.1
Reporting
Adobe LiveCycle ES4
bpm'online
9.3

CRM Reporting & Analytics

Adobe LiveCycle ES4
bpm'online
9.0
Forecasting
Adobe LiveCycle ES4
bpm'online
8.9
Pipeline visualization
Adobe LiveCycle ES4
bpm'online
8.9
Customizable reports
Adobe LiveCycle ES4
bpm'online
9.3

Customization

Adobe LiveCycle ES4
bpm'online
9.3
Custom fields
Adobe LiveCycle ES4
bpm'online
9.4
Custom objects
Adobe LiveCycle ES4
bpm'online
9.0
Scripting environment
Adobe LiveCycle ES4
bpm'online
9.1
API for custom integration
Adobe LiveCycle ES4
bpm'online
9.6

Security

Adobe LiveCycle ES4
bpm'online
9.5
Single sign-on capability
Adobe LiveCycle ES4
bpm'online
9.6
Role-based user permissions
Adobe LiveCycle ES4
bpm'online
9.4

Social CRM

Adobe LiveCycle ES4
bpm'online
9.2
Social data
Adobe LiveCycle ES4
bpm'online
9.3
Social engagement
Adobe LiveCycle ES4
bpm'online
9.1

Integrations with 3rd-party Software

Adobe LiveCycle ES4
bpm'online
7.4
Marketing automation
Adobe LiveCycle ES4
bpm'online
7.4

Platform

Adobe LiveCycle ES4
bpm'online
9.1
Mobile access
Adobe LiveCycle ES4
bpm'online
9.1

Pros

  • It enables me to quickly update and distribute forms that have been changed.
  • The layout features help ensure that the forms look professional.
  • The ability to preview what the final form will look like and how it will work, while still editing, is extremely helpful.
No photo available
  • Easy to integrate
  • Great tools for managing business processes
  • Marketplace
josef mayer profile photo

Cons

  • There are so many bells and whistles it can be intimidating.
  • It is not a product you just pick up and use, there is some training needed.
No photo available
  • More videos explaining some features
Pedro Campos profile photo

Alternatives Considered

I have only ever used LiveCycle for our PDF form creation. I am not sure what other options there are, but we have never needed to look into anything else as LiveCycle works for us.
No photo available
Salesforce. Their package is much more expensive.
Pedro Campos profile photo

Return on Investment

  • Having LiveCycle enables me to offer more products in my lineup, so that is always a good thing. Most clients like the idea of being able to purchase a template and then making changes themselves, so I've had quite a few sales here. However it's not really something that will make me rich overnight or anything. It's just a tool that enables me to have different products.
  • If they could figure out a way to improve the limitations in terms of design capability in the form creation process, I could probably leverage this software a lot better since I would use it more.
Ruby Javaid profile photo
  • Increased conversions
  • Reduce basket abandonment
  • Organized and more visible to other departments business processes
josef mayer profile photo

Screenshots

Pricing Details

Adobe LiveCycle ES4

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

bpm'online

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*
1.  per installation
Additional Pricing Details
The perpetual license option for on-site deployment is available upon request for enterprise-level customers. The purchase of perpetual license requires a one-time payment and the renewal of support packages on a yearly basis. Please discuss this with your bpm’online account manager. The pricing of bpm’online sales is indicated for monthly use of the software (including technical maintenance and updates to new versions). The system is available for subscription in two deployment options – Cloud and On-site. The minimum annual purchase volume per customer is $3,000 spent for any bpm’online products or vertical solutions. Purchase of add-ons, connectors, as well as support or training services is not counted as part of the minimum purchase volume