What users are saying about

bpm'online

12 Ratings

Adobe LiveCycle ES4

20 Ratings
Score 7 out of 101

bpm'online

12 Ratings
Score 8.1 out of 101

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Likelihood to Recommend

Adobe LiveCycle ES4

We use PDF forms for our submissions to the USPTO as well as for obtaining signature documents. With LiveCycle, I can update forms, save them, load them into my docketing database, and have them pre-populated with data. This process ensures continuity, less chance for error, and the ability to save the paralegals time when it comes to preparing filings.
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bpm'online

  • Data segmentation
  • Increase in productivity
  • Better understanding of customer behavior
Pedro Campos profile photo

Feature Rating Comparison

Sales Force Automation

Adobe LiveCycle ES4
bpm'online
9.1
Customer data management / contact management
Adobe LiveCycle ES4
bpm'online
9.1
Workflow management
Adobe LiveCycle ES4
bpm'online
9.0
Opportunity management
Adobe LiveCycle ES4
bpm'online
9.1
Integration with email client (e.g., Outlook or Gmail)
Adobe LiveCycle ES4
bpm'online
9.1
Contract management
Adobe LiveCycle ES4
bpm'online
9.3
Quote & order management
Adobe LiveCycle ES4
bpm'online
9.3
Interaction tracking
Adobe LiveCycle ES4
bpm'online
9.0
Channel / partner relationship management
Adobe LiveCycle ES4
bpm'online
8.8

Customer Service & Support

Adobe LiveCycle ES4
bpm'online
9.1
Case management
Adobe LiveCycle ES4
bpm'online
9.1
Call center management
Adobe LiveCycle ES4
bpm'online
9.1
Help desk management
Adobe LiveCycle ES4
bpm'online
9.1

Marketing Automation

Adobe LiveCycle ES4
bpm'online
7.4
Lead management
Adobe LiveCycle ES4
bpm'online
7.5
Email marketing
Adobe LiveCycle ES4
bpm'online
7.4

CRM Project Management

Adobe LiveCycle ES4
bpm'online
9.0
Task management
Adobe LiveCycle ES4
bpm'online
8.6
Billing and invoicing management
Adobe LiveCycle ES4
bpm'online
9.1
Reporting
Adobe LiveCycle ES4
bpm'online
9.3

CRM Reporting & Analytics

Adobe LiveCycle ES4
bpm'online
9.0
Forecasting
Adobe LiveCycle ES4
bpm'online
8.9
Pipeline visualization
Adobe LiveCycle ES4
bpm'online
8.9
Customizable reports
Adobe LiveCycle ES4
bpm'online
9.3

Customization

Adobe LiveCycle ES4
bpm'online
9.3
Custom fields
Adobe LiveCycle ES4
bpm'online
9.4
Custom objects
Adobe LiveCycle ES4
bpm'online
9.0
Scripting environment
Adobe LiveCycle ES4
bpm'online
9.1
API for custom integration
Adobe LiveCycle ES4
bpm'online
9.6

Security

Adobe LiveCycle ES4
bpm'online
9.5
Single sign-on capability
Adobe LiveCycle ES4
bpm'online
9.6
Role-based user permissions
Adobe LiveCycle ES4
bpm'online
9.4

Social CRM

Adobe LiveCycle ES4
bpm'online
9.2
Social data
Adobe LiveCycle ES4
bpm'online
9.3
Social engagement
Adobe LiveCycle ES4
bpm'online
9.1

Integrations with 3rd-party Software

Adobe LiveCycle ES4
bpm'online
7.4
Marketing automation
Adobe LiveCycle ES4
bpm'online
7.4

Platform

Adobe LiveCycle ES4
bpm'online
9.1
Mobile access
Adobe LiveCycle ES4
bpm'online
9.1

Pros

  • Ease of use for end users - the forms made from LiveCycle work flawlessly
  • Adding sections dedicated to pictures or other elements - there is some room for design here
  • Variety of choices for types of input to be added to each form and many options for configuring each of them
  • Works REALLY well for forms that just require text information to be filled in
Ruby Javaid profile photo
  • Market segmentation
  • History of all the activities with the Accounts/Contacts
  • Great email tools
Pedro Campos profile photo

Cons

  • Biggest issue is the user friendliness for the designer. It is hard to get elements to do what you want if you are adding any sort of design to your form. In my case I make flyers which require not only the form fills, but also other elements like pictures and background design elements.
  • The import from PSD or AI function does not work properly most of the time. If you create a document with lots of visual elements, your best bet is to convert as much of that as possible to a rasterized image and then popping that in as the background rather than trying to import elements. They come out very wonky, colors are lost in conversion, and the layout doesn't come over.
Ruby Javaid profile photo
  • More videos explaining some features
Pedro Campos profile photo

Alternatives Considered

Because LiveCycle comes with the Adobe Suite, I've never really looked outside of it because it was something I already had access to.
Ruby Javaid profile photo
Salesforce. Their package is much more expensive.
Pedro Campos profile photo

Return on Investment

  • Having LiveCycle enables me to offer more products in my lineup, so that is always a good thing. Most clients like the idea of being able to purchase a template and then making changes themselves, so I've had quite a few sales here. However it's not really something that will make me rich overnight or anything. It's just a tool that enables me to have different products.
  • If they could figure out a way to improve the limitations in terms of design capability in the form creation process, I could probably leverage this software a lot better since I would use it more.
Ruby Javaid profile photo
  • Increased conversions
  • Reduce basket abandonment
  • Organized and more visible to other departments business processes
josef mayer profile photo

Screenshots

Pricing Details

Adobe LiveCycle ES4

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

bpm'online

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*
1.  per installation
Additional Pricing Details
The perpetual license option for on-site deployment is available upon request for enterprise-level customers. The purchase of perpetual license requires a one-time payment and the renewal of support packages on a yearly basis. Please discuss this with your bpm’online account manager. The pricing of bpm’online sales is indicated for monthly use of the software (including technical maintenance and updates to new versions). The system is available for subscription in two deployment options – Cloud and On-site. The minimum annual purchase volume per customer is $3,000 spent for any bpm’online products or vertical solutions. Purchase of add-ons, connectors, as well as support or training services is not counted as part of the minimum purchase volume