What users are saying about
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508 Ratings
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Top Rated
533 Ratings

ADP Workforce Now

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508 Ratings
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Score 7.2 out of 101

Ceridian Dayforce HCM

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Top Rated
533 Ratings
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Score 8.1 out of 101

Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

Ceridian Dayforce HCM

Dayforce is great if you have a varied workforce that requires complicated configuration, like multi-state jurisdictions with different labor laws applicable to each location. Just be prepared to designate an individual at your company to become a configuration expert in case anything needs updating. Dayforce is less great if you use only one aspect of the program. As a whole, when you buy the whole enchilada and do all your HCM through Dayforce, the integration makes the minor annoyances worth it. If you are only looking to replace HR data, only time tracking, or only payroll processing, this is probably not the system for you. I'd go all or nothing.
Kristin Bockhahn profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.9
Ceridian Dayforce HCM
7.6
Employee demographic data
ADP Workforce Now
8.2
Ceridian Dayforce HCM
8.3
Employment history
ADP Workforce Now
8.3
Ceridian Dayforce HCM
7.9
Job profiles and administration
ADP Workforce Now
7.9
Ceridian Dayforce HCM
7.9
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.5
Ceridian Dayforce HCM
7.7
Organizational charting
ADP Workforce Now
6.9
Ceridian Dayforce HCM
6.8
Organization and location management
ADP Workforce Now
7.8
Ceridian Dayforce HCM
7.4
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.4
Ceridian Dayforce HCM
7.3

Payroll Management

ADP Workforce Now
8.4
Ceridian Dayforce HCM
8.2
Pay calculation
ADP Workforce Now
8.9
Ceridian Dayforce HCM
8.7
Support for external payroll vendors
ADP Workforce Now
7.7
Ceridian Dayforce HCM
7.7
Benefit plan administration
ADP Workforce Now
8.4
Ceridian Dayforce HCM
7.9
Direct deposit files
ADP Workforce Now
8.9
Ceridian Dayforce HCM
8.8
Salary revision and increment management
ADP Workforce Now
8.1
Ceridian Dayforce HCM
7.9
Reimbursement management
ADP Workforce Now
8.3
Ceridian Dayforce HCM
8.0

Leave and Attendance Management

ADP Workforce Now
8.5
Ceridian Dayforce HCM
8.1
Approval workflow
ADP Workforce Now
8.3
Ceridian Dayforce HCM
8.4
Balance details
ADP Workforce Now
8.6
Ceridian Dayforce HCM
7.9
Annual carry-forward and encashment
ADP Workforce Now
8.6
Ceridian Dayforce HCM
8.0

Employee Self Service

ADP Workforce Now
8.3
Ceridian Dayforce HCM
8.2
View and generate pay and benefit information
ADP Workforce Now
8.8
Ceridian Dayforce HCM
8.7
Update personal information
ADP Workforce Now
8.8
Ceridian Dayforce HCM
8.6
View company policy documentation
ADP Workforce Now
8.7
Ceridian Dayforce HCM
8.1
Employee recognition
ADP Workforce Now
7.8
Ceridian Dayforce HCM
7.5
View job history
ADP Workforce Now
7.7
Ceridian Dayforce HCM
7.9

Asset Management

ADP Workforce Now
6.0
Ceridian Dayforce HCM
7.8
Tracking of all physical assets
ADP Workforce Now
6.0
Ceridian Dayforce HCM
7.8

HR Reporting

ADP Workforce Now
7.4
Ceridian Dayforce HCM
6.9
Report builder
ADP Workforce Now
7.4
Ceridian Dayforce HCM
6.9
Pre-built reports
ADP Workforce Now
7.4
Ceridian Dayforce HCM
7.1
Ability to combine HR data with external data
ADP Workforce Now
7.3
Ceridian Dayforce HCM
6.6

Onboarding

ADP Workforce Now
5.5
Ceridian Dayforce HCM
8.0
New hire portal
ADP Workforce Now
6.1
Ceridian Dayforce HCM
8.1
Manager tracking tools
ADP Workforce Now
4.8
Ceridian Dayforce HCM
7.9

Performance and Goals

ADP Workforce Now
7.8
Ceridian Dayforce HCM
7.6
Corporate goal setting
ADP Workforce Now
7.7
Ceridian Dayforce HCM
7.6
Individual goal setting
ADP Workforce Now
8.0
Ceridian Dayforce HCM
7.6
Line-of sight-visibility
ADP Workforce Now
7.5
Ceridian Dayforce HCM
7.4
Performance tracking
ADP Workforce Now
8.1
Ceridian Dayforce HCM
7.6

Performance Management

ADP Workforce Now
7.1
Ceridian Dayforce HCM
7.3
Performance plans
ADP Workforce Now
7.3
Ceridian Dayforce HCM
7.5
Performance improvement plans
ADP Workforce Now
7.2
Ceridian Dayforce HCM
7.4
Review status tracking
ADP Workforce Now
7.3
Ceridian Dayforce HCM
7.4
Review reminders
ADP Workforce Now
7.0
Ceridian Dayforce HCM
7.2
Multiple review frequency
ADP Workforce Now
6.9
Ceridian Dayforce HCM
7.1

Succession Planning

ADP Workforce Now
6.0
Ceridian Dayforce HCM
7.9
Create succession plans/pools
ADP Workforce Now
5.8
Ceridian Dayforce HCM
8.0
Candidate ranking
ADP Workforce Now
5.8
Ceridian Dayforce HCM
8.1
Candidate search
ADP Workforce Now
6.3
Ceridian Dayforce HCM
8.3
Candidate development
ADP Workforce Now
6.2
Ceridian Dayforce HCM
7.0

Recruiting / ATS

ADP Workforce Now
6.9
Ceridian Dayforce HCM
7.7
Job Requisition Management
ADP Workforce Now
8.0
Ceridian Dayforce HCM
8.0
Company Website Posting
ADP Workforce Now
8.0
Ceridian Dayforce HCM
7.8
Publish to Social Media
ADP Workforce Now
7.8
Ceridian Dayforce HCM
7.8
Job Search Site Posting
ADP Workforce Now
6.9
Ceridian Dayforce HCM
7.6
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Ceridian Dayforce HCM
7.2
Applicant Tracking
ADP Workforce Now
7.4
Ceridian Dayforce HCM
7.8
Notifications and Alerts
ADP Workforce Now
7.9
Ceridian Dayforce HCM
7.5

Pros

ADP Workforce Now

  • Tax service outsourcing works as expected, is fast and accurate, and helps us limit our liability.
  • Benefits enrollments (typically) run smoothly through self-service.
Christopher Carey, HRIP profile photo

Ceridian Dayforce HCM

  • One single platform was a game changer for us. The continuous calculation of pay changed the way our payroll and benefits office does business. The time it has saved in calculating and auditing changes is great.
  • Dayforce looks at the entire employee experience from both an employee and employer's perspective and meets both expectations. Employees are getting what they need and stayed engaged through Dayforce. Managers, administrators, and executives can get the level of detail they want/need to help them make informed decisions
  • Scalability. As our organization has grown from 800 employees when we first implemented Dayforce to over 1350 employees now, Dayforce has grown with us. And not only in the number of employees, but growth of our organizational structure. We've added locations, cost centers, and processes. Dayforce has kept up and allowed to to make these changes with relative ease.
Priscilla Midkiff profile photo

Cons

ADP Workforce Now

  • Custom reporting tool is not intuitive, particularly joins between different data, and the proprietary reporting tool is clunky and slow.
  • Effective dates are grouped within areas (e.g. employment profile) making an employee's historical record extremely difficult to discern. This bleeds into the reporting.
  • There is no test environment available for clients, nor is there one (I'm told) available for ADP support.
  • Service hold-times are long and the support is inadequate. Nearly every call for us ends with "we need to escalate this to development".
  • There is no ability to configure field dependencies (e.g. departments are only available within a specific business unit), and employee attributes are one-dimensional (not hierarchical).
  • The workflow tool for manager self-service is extremely limited and completely text-based. This, plus the lack of the test environment, makes deploying a reliable manager self-service system nearly impossible.
Christopher Carey, HRIP profile photo

Ceridian Dayforce HCM

  • I work in benefits and I can see how Ceridian can put a bit more focus on the benefit module. We don't have a typical plan year of January through December so the system takes a bit more specialized focus to set up the benefit plans.
  • The system could also work on how it calculates benefits with multiple payrolls. For example we have semi-monthly employees and bi-weekly employees and the system doesn't calculate the employee/employer costs of benefits properly between the two payrolls. It can only handle one type of payroll at a time so we have to manipulate the system to calculate the correct costs.
Julie Strauss, PHR, SHRM-CP profile photo

Likelihood to Renew

ADP Workforce Now

ADP Workforce Now 8.7
Based on 29 answers
Once you get used to Workforce Now, it becomes "home." Additionally, changing databases is such a huge decision that it is unrealistic to jump from one to another.
Kristie LaMar profile photo

Ceridian Dayforce HCM

Ceridian Dayforce HCM 7.7
Based on 30 answers
I have been extremely pleased not only with the Dayforce product but with Ceridian's support. The support has been world class and other organizations could learn from Ceridian.
Dr. Anita Martin profile photo

Usability

ADP Workforce Now

ADP Workforce Now 8.4
Based on 16 answers
Because most of the payroll piece is self explanatory. Some training may be required to learn the lingo, but they also have "help" screens available on each section. I use this function if I don't understand what is going on. The time and attendance piece is fairly easy for the employee to learn with very little training.
Caroline Dula, CPP profile photo

Ceridian Dayforce HCM

Ceridian Dayforce HCM 7.6
Based on 20 answers
Overall Dayforce is a very user friendly system. Unfortunately, there are modules that are not as user friendly. Benefits management has been a struggle because of how challenging it is for our facility hr staff to manage. Our COO has completely given up on scheduling. She feels that it is too cumbersome for our department heads.
Amy Neill, CPP profile photo

Reliability and Availability

ADP Workforce Now

ADP Workforce Now 8.6
Based on 3 answers
No answer on this topic is available.

Ceridian Dayforce HCM

Ceridian Dayforce HCM 8.2
Based on 7 answers
It's always available.
Dr. Anita Martin profile photo

Performance

ADP Workforce Now

ADP Workforce Now 8.6
Based on 2 answers
No answer on this topic is available.

Ceridian Dayforce HCM

Ceridian Dayforce HCM 8.0
Based on 8 answers
Improvements being made to sunset "Silverlight" on all modules.
James Stropoli profile photo

Support

ADP Workforce Now

ADP Workforce Now 7.8
Based on 14 answers
The payroll support is excellent, but the support on the technical side is lacking. The support for the portal is especially lacking. I think they need more training to be able to serve the customer more efficiently. I have had issues with employees not being able to log in even after resetting the password, and have had to call back a couple of different times to get results. Luckily I don't have issues that I need to call them about very often.
Caroline Dula, CPP profile photo

Ceridian Dayforce HCM

Ceridian Dayforce HCM 6.4
Based on 17 answers
Support is an area that Dayforce could work on more. That being said, they did recently implement a new 'pod' system for handling support inquiries. This has resulted in better understanding of our unique configuration as well as quicker turn-around times.
Bethann DuBois profile photo

In-Person Training

ADP Workforce Now

ADP Workforce Now 8.2
Based on 2 answers
No answer on this topic is available.

Ceridian Dayforce HCM

Ceridian Dayforce HCM 8.7
Based on 6 answers
Because the training we reviewed at Insights has changed how we use the system everyday. This is a key factor in our training.
Dr. Anita Martin profile photo

Online Training

ADP Workforce Now

ADP Workforce Now 8.2
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo

Ceridian Dayforce HCM

Ceridian Dayforce HCM 8.1
Based on 11 answers
The session was informative, but went very slowly. The trainers were knowledgable but did not have in depth knowledge, as in, they could not answer questions outside of the scope of the training session.
Nitin Sondhi, CHRL profile photo

Implementation

ADP Workforce Now

ADP Workforce Now 7.7
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo

Ceridian Dayforce HCM

Ceridian Dayforce HCM 7.8
Based on 13 answers
Overall our implementation was good. We were able to work with a great team to accomplish the implementation with minimal issues. I wish we had spent more time on identifying reporting needs prior to implementation, since that is where we struggled after we went live on the new system. But it went well.
Amy Neill, CPP profile photo

Alternatives Considered

ADP Workforce Now

ADP Workforce Now is NOT ADP's most impressive product (previous versions like ADP Enterprise were far superior) but ADP in general is my preference. Systems I have used:Ceridian- The Payroll Tax function/reporting/filing/amendment process was not as strong as ADP. HR was an afterthought. Workday- I was not impressed with their Payroll module, or Payroll Tax Table/Setup. The HCM module was fantasticADP Enterprise- Very consistent all around. Great support model, massive Reporting capabilities, global ability (used ADP Streamline and maintained headcount for 16 countries with no issues)
Henri Pichal profile photo

Ceridian Dayforce HCM

ADP, and before that we were on an in-house system based on Gemini. Gemini was not user friendly, but it was much more flexible and powerful than any other system I have used. And because it was in-house we were only limited by what programmers could do. ADP had its issues, but we had access to any part of the system, and very few limits on what we could report on. We also had more power and flexibility in their report writer. We went backwards on our report building ability when we went to Dayforce. This is being addressed slowly by Dayforce, at least, with all improvements I have been hoping for at least on the roadmap. Again, the ease of use and quick results have not been our experience with Dayforce yet.
Sherri Carras profile photo

Scalability

ADP Workforce Now

ADP Workforce Now 8.6
Based on 2 answers
No answer on this topic is available.

Ceridian Dayforce HCM

Ceridian Dayforce HCM 8.5
Based on 11 answers
We have had a couple of times the system was down. It took sever hours before they communicated there weee system issues.
Dr. Anita Martin profile photo

Return on Investment

ADP Workforce Now

  • Workforce Now has definitely improved our efficiency and consistency because we can pull reports into specific formats for importing into our databases. This means less hand-keying of simple things like address changes or new employee data, which makes our team more efficient and accurate.
  • Often our Accounting Team really struggles with understanding ADP's specific lingo, which can make it a challenge for our Payroll/Benefits Team and Accounting Team to interact. It's taken time to understand, for example, that "Business Unit" means "Account Code".
Kristie LaMar profile photo

Ceridian Dayforce HCM

  • We eliminated nine systems and 22 interfaces.
  • Risk of error has been reduced by the elimination of duplicate data entry.
  • Eventually, we expect to move to a paperless HR environment enabled by the Dayforce document management functionality.
Gail Nichols profile photo

Pricing Details

ADP Workforce Now

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

Ceridian Dayforce HCM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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