What users are saying about

ADP Workforce Now

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483 Ratings

ADP Workforce Now

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483 Ratings
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Score 7 out of 101
62 Ratings
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Score 6.8 out of 101

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Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

Paylocity Web Pay

It's a suitable platform if you're looking for a self-service portal for employees. Fairly easy to use, has all of the information they'll need. It does have SOME quality reporting options, but it does leave a lot to be desired. We've often found ourselves wondering why there isn't more customization for that particular area. If everything is functioning properly, requesting time off is easy for employees. It is not a 100% error-free platform (what is?), so you will have to deal with various issues along the way.
Erin Holm profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
Paylocity Web Pay
6.9
Employee demographic data
ADP Workforce Now
8.1
Paylocity Web Pay
7.0
Employment history
ADP Workforce Now
8.1
Paylocity Web Pay
7.3
Job profiles and administration
ADP Workforce Now
7.7
Paylocity Web Pay
7.5
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
Paylocity Web Pay
5.6
Organizational charting
ADP Workforce Now
6.7
Paylocity Web Pay
6.6
Organization and location management
ADP Workforce Now
7.4
Paylocity Web Pay
7.4
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.0
Paylocity Web Pay
6.7

Payroll Management

ADP Workforce Now
8.1
Paylocity Web Pay
7.5
Pay calculation
ADP Workforce Now
8.7
Paylocity Web Pay
7.9
Support for external payroll vendors
ADP Workforce Now
7.5
Paylocity Web Pay
5.5
Benefit plan administration
ADP Workforce Now
8.0
Paylocity Web Pay
7.6
Direct deposit files
ADP Workforce Now
8.6
Paylocity Web Pay
8.9
Salary revision and increment management
ADP Workforce Now
7.8
Paylocity Web Pay
7.4
Reimbursement management
ADP Workforce Now
7.8
Paylocity Web Pay
7.5

Leave and Attendance Management

ADP Workforce Now
8.1
Paylocity Web Pay
6.5
Approval workflow
ADP Workforce Now
8.1
Paylocity Web Pay
8.0
Balance details
ADP Workforce Now
8.1
Paylocity Web Pay
5.7
Annual carry-forward and encashment
ADP Workforce Now
8.1
Paylocity Web Pay
5.7

Employee Self Service

ADP Workforce Now
8.2
Paylocity Web Pay
7.9
View and generate pay and benefit information
ADP Workforce Now
8.7
Paylocity Web Pay
8.9
Update personal information
ADP Workforce Now
8.7
Paylocity Web Pay
8.7
View company policy documentation
ADP Workforce Now
8.5
Paylocity Web Pay
7.7
Employee recognition
ADP Workforce Now
7.6
Paylocity Web Pay
6.6
View job history
ADP Workforce Now
7.6
Paylocity Web Pay
7.8

Asset Management

ADP Workforce Now
6.0
Paylocity Web Pay
4.8
Tracking of all physical assets
ADP Workforce Now
6.0
Paylocity Web Pay
4.8

HR Reporting

ADP Workforce Now
7.0
Paylocity Web Pay
5.9
Report builder
ADP Workforce Now
7.1
Paylocity Web Pay
6.1
Pre-built reports
ADP Workforce Now
7.0
Paylocity Web Pay
6.5
Ability to combine HR data with external data
ADP Workforce Now
7.0
Paylocity Web Pay
5.0

Onboarding

ADP Workforce Now
5.5
Paylocity Web Pay
5.8
New hire portal
ADP Workforce Now
6.1
Paylocity Web Pay
6.1
Manager tracking tools
ADP Workforce Now
4.8
Paylocity Web Pay
5.5

Performance and Goals

ADP Workforce Now
7.7
Paylocity Web Pay
7.9
Corporate goal setting
ADP Workforce Now
7.6
Paylocity Web Pay
8.0
Individual goal setting
ADP Workforce Now
7.8
Paylocity Web Pay
8.0
Line-of sight-visibility
ADP Workforce Now
7.6
Paylocity Web Pay
8.0
Performance tracking
ADP Workforce Now
7.9
Paylocity Web Pay
7.4

Performance Management

ADP Workforce Now
7.4
Paylocity Web Pay
6.6
Performance plans
ADP Workforce Now
7.6
Paylocity Web Pay
6.6
Performance improvement plans
ADP Workforce Now
7.4
Paylocity Web Pay
6.0
Review status tracking
ADP Workforce Now
7.6
Paylocity Web Pay
7.1
Review reminders
ADP Workforce Now
7.3
Paylocity Web Pay
6.8
Multiple review frequency
ADP Workforce Now
7.2
Paylocity Web Pay
6.4

Succession Planning

ADP Workforce Now
6.0
Paylocity Web Pay
Create succession plans/pools
ADP Workforce Now
5.8
Paylocity Web Pay
Candidate ranking
ADP Workforce Now
5.8
Paylocity Web Pay
Candidate search
ADP Workforce Now
6.3
Paylocity Web Pay
Candidate development
ADP Workforce Now
6.2
Paylocity Web Pay

Recruiting / ATS

ADP Workforce Now
6.6
Paylocity Web Pay
4.0
Job Requisition Management
ADP Workforce Now
7.9
Paylocity Web Pay
4.0
Company Website Posting
ADP Workforce Now
7.5
Paylocity Web Pay
4.0
Publish to Social Media
ADP Workforce Now
7.4
Paylocity Web Pay
Job Search Site Posting
ADP Workforce Now
6.6
Paylocity Web Pay
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Paylocity Web Pay
Applicant Tracking
ADP Workforce Now
7.2
Paylocity Web Pay
4.0
Notifications and Alerts
ADP Workforce Now
7.5
Paylocity Web Pay

Pros

  • The blending of all aspects of HR in ADP makes the system use very fluid. We like that we can have the employee in the system from hire to retire.
  • Allowing employees to have access to their own information is very empowering for them. We like that employees can look at their benefit enrollments, tax information and address along with their payroll history. This is very empowering from an employee standpoint.
  • From a manager standpoint I feel that the system gives the manager great power to make decisions. It can be simple things like workforce planning but also things along the lines of performance evaluations and annual reviews and pay increases.
  • Reporting abilities are AMAZING. You can get a report on basically anything you want in ADP. It can be a challenge to find out how to get that information into a report but the Customer Service help when it comes to custom reporting is great.
Nicole Rieger profile photo
  • Paylocity's timesheet set up flexibility permits for set up to meet the unique needs of our company in which some employees report to multiple supervisors on an inconsistent basis and different costs centers need to be charged in addition to timesheet approval from multiple sources.
  • Paylocity has good reports tools and provides a report writer that permits getting information out of the database for any analytical needs, reports that can be downloaded to MS Excel and manipulated as needed.
  • Paylocity provides an easy to use access for all employees to timesheets, benefit time balances and time off requests processed interactively through the system.
  • Paylocity provides for input of a wide range of information related to employees to meet a wide range of needs -- including labor allocation information, management of employer benefit and retirement match costs, etc.
Matt Brager profile photo

Cons

  • Some of the fields are not intuitive, meaning that when filling out things like phone #s and SSN's, the cursor does not automatically move to the next field once it is completed.
  • The performance management section doesn't fit our needs like we had hoped. We do not use a rating system for reviews and the ADP system is set up to be more advanced than what we are as a company. There's no way that we can change this so far and that's unfortunate.
  • Because ADP is such a huge program it runs a lot on cookies/cache. Because of that we have employees who really struggle with their passwords and the fact that we have them punch in and out on a public computer. Previous users and multiple tries with passwords seems to impact the next person who logs in.
Nicole Rieger profile photo
  • An example would be the PM (Performance Management) System within Paylocity. It is not very customizable in particularly with communication settings, launching PM Evaluations and also notifications are poorly able to be used.
  • I also think the Web Benefits module is very poor, and feel that the representatives that oversee it aren't that confident in the system, as well. To my understanding, it was a newly acquired system that wasn't fully executed (in my opinion) with integration of WebPay.
  • I think (this may be a cultural piece), but having more functionality within the WebPay system would be great, and logical corrections could be incorporated, for example if someone wants to add a checking account number into their account, the system would be able to identify if missing digits were not there or the proper state routing number was also there.
No photo available

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
We're looking into other vendors for cost savings. Sometimes it's frustrating to contact the general ledger deparment.
Karen Brandis profile photo
Paylocity Web Pay9.2
Based on 6 answers
Ease of managers pulling reports and all around ease of program
Yolanda Dunleavy profile photo

Usability

ADP Workforce Now8.2
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
Paylocity Web Pay10.0
Based on 2 answers
Up to date technology makes it easy to use for all levels of the organization
Amy Beausoleil profile photo

Reliability and Availability

ADP Workforce Now8.6
Based on 3 answers
No answer on this topic is available.
Paylocity Web Pay9.0
Based on 1 answer
Solid network - down for upgrades at late hours during the weekend when I am definitely not in the system to use it. Even if I was, they provide excellent advance notice.
No photo available

Performance

ADP Workforce Now8.6
Based on 2 answers
No answer on this topic is available.
Paylocity Web Pay5.0
Based on 1 answer
It's so manual, not automated or intuitive.
Bonny O'Neill profile photo

Support

ADP Workforce Now6.7
Based on 14 answers
ADP has gone back to the designated "team support" module for clients on the newer versions of WFN, and the introduction of "The Bridge" has just added additional resources for problem resolution. It is a blog of current users who can share ideas/solutions in real time. And open case numbers are relatively east to track, and will allow the clients to view status of specific cases in the near future. We currently have no open items!
Henri Pichal profile photo
Paylocity Web Pay8.0
Based on 1 answer
No answer on this topic is available.

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
Paylocity Web Pay10.0
Based on 1 answer
very knowledgeable presenters for their webinars and very user friendly; you can learn at your own pace
Yolanda Dunleavy profile photo

Implementation

ADP Workforce Now7.3
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
Paylocity Web Pay10.0
Based on 1 answer
The Implementation team members are very knowledgeable in their field and made this such an easier process
Yolanda Dunleavy profile photo

Alternatives Considered

Prior to our switch to ADP in 2009, we used Abra and had to manually enter timecards and record time. The flow in ADP Workforce Now is wonderful!
Karen Webb profile photo
Ultimate - terrible customer service, not user-friendly, outdated technology, over priced. You have to submit a ticket online, half the time they don't respond and if they do it takes forever. You can't pick up the phone and talk to anyone because they don't give you a dedicated Rep. Their custom fields are very limited and its hard to report on them. There are only certain areas within the system where you can create custom fields. Their reporting capabilities are robust, but it is extremely difficult to use. It takes forever to try and produce a report. They don't have very many standard reports out there. Recruiting system is not robust at all, although they say an update is coming soon. It's nearly impossible to search for resumes by keyword - it will pull up about 500 at a time. No Org chart, which is a huge disappointment. ADP - Not a user friendly system, multiple disjointed systems/modules. Customer service was pretty good at the time.Paychex - Not a user friendly system, multiple disjointed systems/modules (payroll & reporting system, along with everything else). I only had one dedicated Rep that provided good customer service. All of the other Reps really lacked the ability to provide good service (lack of knowledge of the system, didn't understand payroll or the codes we used).
Amy Beausoleil profile photo

Return on Investment

  • I handle all payroll aspects and the administration of our benefits, ESOP and 401k. Before ADP, I had an assistance who would key hours into our old system. Had so many key errors and we no longer have that since the employees clock in and out on their computer. Payroll is completed so quickly that I have more time to focus on other issues.
Karen Webb profile photo
  • ROI on Reports - Schedule reports to run automatically, automatically populate OSHA documents.
  • ROI Timekeeping - Eliminate paper time card calculations and reduce errors/mistakes. Same goes for the Benefits portal - they have a feed that goes directly to the insurance carrier (no rekeying this info into their website). They also have a feed for the payroll deductions that uploads over night.
  • Positive impact on connecting employees to one central location for payroll, timekeeping, handbook, and Co communications. Would be nice to have the Co communications streaming through a monitor for production/manufacturing. They don't have computers in front of them, so logging into the system to read a Co communication is not ideal.
  • Soft Cost Saving with Improved Operation Dexterity – Streamlined process, elimination of manual spreadsheets and elimination of the hours spent compensating for current system limitations and lack of customer service to enable for Payroll and HR to focus on the valuable tasks for which they were hired to deliver bottom-line impact
  • Better customer service. You don't need to submit help desk tickets, you can actually pick up the phone and talk to someone! You not only have a dedicated Rep, but a dedicated team. If the Rep is away, someone from the team can answer your questions. All calls/e-mails are responded to the same day!
Amy Beausoleil profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

Paylocity Web Pay

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details