ADP Workforce Now vs Paylocity Web Pay

• The reporting in ADP is second to none. The ease of creating ad-hoc reports is far superior to any other system I have used. As an added bonus the canned reports that come standard with ADP, are usually more than enough for any company.
• The customer service is amazing. Anytime I am experiencing issues I can call them up and expect an immediate resolution. They have an excellent ticketing system that allows them and myself to track communications and look up prior resolutions for future reference.
• Tax Payments and Reporting are a life saver. I can always rest assured that my deposits are accurate and made on time. If I get any tax notices in the mail I can simply forward them to ADP and I do not have to worry about them again.

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• Customer service. We're assigned a dedicated account manager, but there is also a broader team that is aware of our account and can assist with the Account Manager is not available. I've always found them to be very knowledgeable and helpful.
• User friendly. Both our management team and employee users have found the platform to be more user friendly than our past systems. I have to answer very few questions about how to access areas of the site.
• Many options. We started with Web Pay's base services, but were able to add advanced HR functions, performance management, and onboarding within the same platform. It's nice to have a single solution rather than multiple vendors pieced together.

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• There are often long waits for a customer service representative.
• We had some employees that had difficulty creating a profile - but it was resolved quickly on the back end.
• When I get a timecard exception notice, it would be nice to have details (employee name, date of exception) readily available within the notification.

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• Leave tracking. It's possible, but it's not intuitive. There are many back and forth steps that could be improved.
• Applicant tracking. The additional module is available, but it's not comparable to other solutions out there. I tested it out during the beta phase and chose to go with an outside vendor that integrates with Paylocity instead. Not seamless, but it's worth it to get the better product.
• Tablet friendly pages. I understand that many employees will access the self-service portal through their tablets, but when the system was made "tablet friendly" it took some of the user friendliness away as well. More clicks (or taps) are needed to access basic functions when before they were just right there in front.

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• Our employees spend less time trying to figure out how to obtain EOY tax information.

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• It's easy to use from an employee standpoint.
• Difficult to get reporting we need. Often have to use reports as a starting off point and edit or merge them with other reports to get the data we need.
• Benefits portal is a great asset and timesaver during enrollment season.

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