ADP Workforce Now vs Paylocity

If you need to process payroll frequently for several hundred employees and file various reports for tax/compliance purposes, ADP is a sound tool. If you are looking for a comprehensive employee onboarding solution, there are many more automated and advanced tools on the market. The benefits administration tools are decent once you have completed the implementation but mentally prepare yourself for the implementation to take several months longer than what you originally anticipated.

The time clock system (Time & Labor module) is great for clocking employee's time and Time Off. There is a time off calendar to view who is off which is really nice. Adjustments to time sheets are simple to enter. Schedules are easy to view. It's an easy system to learn for new employees. The Implementation took a little longer than I would have liked. Allow yourself extra time. But once we were up and running, things went really smoothly. The self training videos are really helpful. And if you do need to contact them with a question, the response time from their reps is super quick

• The Benefits Services Team has provided seamless integration between our employees and their benefits selections upon hire, as well as annual enrollment for all employees. It has saved me untold hours in not only communicating with all of my benefit partners but also in invoice reconciliation and life event changes.
• The recruitment and job requisition has been an absolute game-changer for our company. We launched a career center on our website that integrates from the platform, and allows us to attract talent at a much higher level. It also integrates with the top job posting sites for maximum exposure. All communications with candidates are tracked and saved on the system, and I love that the templates are customizable.
• ADP is excellent at payroll processing. This seems basic, however, there is so much flexibility built into their system. We have had to process one-time checks, make corrections to previous checks, revise end-of-year W2's and the payroll team is always there to help and guide us through the solutions.

• Schedule feature makes needing to correct missed punches a breeze
• Community feature is a great way to bring members at the same location and across the company together
• Benefits module is easy for members to use even if they do not have lots of tech skills
• Love that the learning module is integrated rather than a separate platform
• Workflows makes updates to positions and payrates a breeze

• The font size of employees' pay rate on Pay Profile should be smaller. I'm always worried someone walks up to me and I can't minimize the screen fast enough.
• Assigning a time-off policy isn't easy to find.
• Vacation accrual policy is set up behind the scenes, I'd like to see the criteria without calling customer service.

• I often notice that there are glitches in the system. These are often "one-off" situations that typically happen at random. For example, sometimes when I go to change an employee's supervisor, I get an error message saying the effective date has to be prior to the employee record date; which doesn't make sense to me to update a change that "happened" before the employee's record was created.
• It would be nice to receive notifications whenever there are pending employee changes. I typically don't know that an employee has made a change unless I go into that section of the website and updates like direct deposit can be held up especially since the first check after a DD change is made always has to be a paper check.
• I noticed that I can only see the project codes and employee entered on their timesheet when I'm going through their line items.
• It would be nice to be able to create offer letters in the system that would allow for multiple signatures and also be able to customize onboarding acknowledgement documents to the particular employee. For instance, we have a non-compete document that leaves the employee's name, job title and the date the non-compete went into effect. We can have the employee acknowledge that they've actually read it but we can't tailor it to each employee.

Due to the lack of support from the sales and service center we are looking at other options outside of ADP. Again it is a good system, it just lacks the support it deserves from the company employees. It is just unimaginable that you will need to reach out to a service provider several times for the same issue and not get it resolved.

The transition from my old provider to Paylocity was virtually painless. I always felt well supported by my account rep. I would use Paylocity again, but I'm not in a position to change providers at my current company right now.

Global HR management and payroll processing is a complex area. That said, ADP is going a great job with the software platform. Users do need to come into this work with knowledge of what the outcome should be, how the input affects output, how one item affects other items, and more. This is not an area for an entry clerk to be working. Customer service has really ramped up in effectiveness. Cross training so one representative can assist without multiple transfers, has been a big improvement. The online support platform allows for creating a case, following progress and constant communication. Choosing an 8 rating leaves room for the major and exciting changes that are in progress. We look forward to what is rolled out soon based on the ever present feedback from users

Although it is fairly easy to use, there are some processes that just don't make munch sense. For example, if an employee has 2 bank accounts and the funds are returned from one account the process to reissue is TEDIOUS and confusing. Unless you want to PAY for Paylocity to do it for you. I think the manual process should be as easy for us.

ADP outages are very rare

Solid network - down for upgrades at late hours during the weekend when I am definitely not in the system to use it. Even if I was, they provide excellent advance notice.

Overall, I think the functionality of the program works pretty well. Sometimes, certain browsers do not work well for the policy function of ADP, but that is the only issue thus far

It's so manual, not automated or intuitive.

It is clear that ADP Workforce Now is consistently supported with new updates and Beta testing new functions. While I can't say I've utilized every function or tries many of the new ones that come out, it is clear that the product will be supported well for a long time. ADP isn't going anywhere.

The frustrations I have with Paylocity customer support are what drove me to leave a review in the first place so I can warn anyone considering purchasing this product. I really like the software and it has a lot of great features, but my complete distrust of their customer service has led me to rue the day I chose Paylocity to be our payroll vendor. For one thing, they are often slow to respond. That alone might be manageable, except even when I do get a response, half the time the answers are incomplete/not helpful, if not completely incorrect! Imagine waiting 90 days and paying thousands of dollars for a corrected W2 only for it to come back more incorrect than it was when you started, and not only that but they also made me question my sanity trying to convince me that they were correct when it was BLATANTLY wrong - and that's just one example! Sometimes you might be lucky to get a decent customer service rep using the chat help feature, but most of the time whoever you talk to does not seem to have any more knowledge of the system than you do. I am a patient person and I have a lot of grace for administrative errors (we're all human) but Paylocity customer service is consistently unreliable and sometimes unprofessional to boot. To their credit, the sales and implementation teams do seem really good. It seems like maybe they just can't retain good customer service reps. We've been through several account managers without ever having a good experience.

In-person training was pretty good - I think this significantly depends on the trainer. Our trainer was really good and showed what ADP can do - but I know that all trainers are not the same - and this truly makes such as difference. Overall, our training went pretty well.

At the time training was not as expansive as it is now. If it could go wrong it did for me so the process was difficult and lengthy. I needed to have more in person walkthroughs of things to ensure the transition was done correctly. Not sure what else I can say, we were part of the initial move to Workforce Now when it was introduced.

very knowledgeable presenters for their webinars and very user friendly; you can learn at your own pace

Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.

I would make sure you have a dedicated team at Paylocity to complete the implementation. We had staff from Paylocity quit and things were not completed properly. They dropped the ball so to speak on that portion of it. we have encountered multiple issues since then and are still not using the Time off tracking to its full capabilities.

isolved was not practical for a business of our size. isolved was also a pain on the administrator end to use, employees could not view their own times, requests, etc. Additionally, it was not very user-friendly. ADP Workforce Now has touched and improved upon these points which makes them the top choice for us. ADP Workforce Now also offered way more for a better price!

We previously used ADP for many years and the ADP Workforce Now for roughly seven years prior to moving to Paylocity in 2019. ADP was very costly and not user-friendly for our staff or management. This is the only other payroll provider I have ever used and can compare to Paylocity.

Being that we are a smaller organization, I know it easily can scale as we grow. Knowing that they are able to adapt from large companies to smaller ones supports that they have a great scalable infrastructure in place. I am happy with the improved support and options to access support as well.

• Connection to benefit providers and the passage of data on a weekly basis is great, once the carriers are connected properly
• Communication to the retirement provider was presented as immediate and we were led to believe communication and updates would be faster and smoother than we experienced with Paychex, and the communication is virtually the same. We have a much better employer rep with ADP retirement though, and for that, I have saved several hours over time.

• The ability to have reports compiled for various audits and having the totals needed at my fingertips instead of having to modify data in Excel.
• Utilizing the PTO information in the portal, this allows for less frustration between the employees and Payroll regarding any discrepancies.
• One item that takes away time is the fact that I can't approve time off requests because I'm not a supervisor, even though my security level is a company administrator. I don't even receive an email notification that an employee submitted the request. As a result, I am tracking down employees regarding missed work and they have already submitted a request which I can't even see in the portal either.