Afiniti vs. JustCall
Afiniti vs. JustCall
Product | Rating | Most Used By | Product Summary | Starting Price |
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Afiniti | N/A | Afiniti is an applied AI tool that analyzes demographic information and interpersonal behavior on call center calls to predict optimal customer/agent pairings, and route calls accordingly - a process the vendor refers to as Enterprise Behavioral Routing, or EBP. The vendor says that using EBP vs. a standard call center workforce optimization strategy based on wait time is more profitable, both in terms of revenue and cost-savings, and facilitates a better customer experience. | N/A | |
JustCall | Small Businesses (1-50 employees) | JustCall is an AI-driven customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, integrating with 100+ CRMs and essential business tools. Boasting users among over 6,000 global companies, JustCall empowers customer-facing teams with real-time AI insights. Its features encompass inbound/outbound call management, SMS/MMS messaging, versatile sales dialers, SMS workflows, AI-driven… | $30 per month per user |
Afiniti | JustCall | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Outbound & incoming calling costs depend upon from where to where calls are made. It costs less to receive calls on the web-app or mobile app than to receive it over cellular network. | ||||||||||||||
More Pricing Information |
Afiniti | JustCall | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Cloud PBX |
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Call Management |
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VoIP system collaboration |
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Mobile apps |
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Afiniti | JustCall | |
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Small Businesses | 8x8 Contact Center Score 7.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | CloudTalk Score 9.5 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 8.7 out of 10 | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Afiniti | JustCall | |
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Likelihood to Recommend | - (0 ratings) | 8.8 (7 ratings) |
Afiniti | JustCall | |
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Likelihood to Recommend | Afiniti.com No answers on this topic | SaaS Labs |
Pros | Afiniti.com No answers on this topic | SaaS Labs |
Cons | Afiniti.com No answers on this topic | SaaS Labs |
Alternatives Considered | Afiniti.com No answers on this topic | SaaS Labs |
Return on Investment | Afiniti.com No answers on this topic | SaaS Labs |
ScreenShots | JustCall Screenshots |