Agiloft Flexible Service Desk Suite vs. CA Business Service Insight
Agiloft Flexible Service Desk Suite vs. CA Business Service Insight
Product | Rating | Most Used By | Product Summary | Starting Price |
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Agiloft Flexible Service Desk Suite | Enterprise companies (1,001+ employees) | Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications work together to form a single system of record for all of an organization’s IT service processes, for 360-degree visibility and control. The vendor says their solution is designed to adapt and scale to… | $65 per month | |
CA Business Service Insight | N/A | CA Business Service Insight is software that provides performance management of IT services and service level agreements. This solution is designed to help businesses determine what services are being used and how they are performing against service level agreements (SLAs). | N/A |
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Editions & Modules |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Agiloft Flexible Service Desk Suite | CA Business Service Insight | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Agiloft Flexible Service Desk Suite | CA Business Service Insight | |
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Small Businesses | NinjaOne Score 9.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | NinjaOne Score 9.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Agiloft Flexible Service Desk Suite | CA Business Service Insight | |
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Likelihood to Recommend | 10.0 (12 ratings) | - (0 ratings) |
Likelihood to Renew | 8.9 (9 ratings) | - (0 ratings) |
Usability | 7.3 (2 ratings) | - (0 ratings) |
Availability | 8.6 (2 ratings) | - (0 ratings) |
Support Rating | 9.1 (2 ratings) | - (0 ratings) |
Agiloft Flexible Service Desk Suite | CA Business Service Insight | |
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Likelihood to Recommend | Agiloft | Broadcom No answers on this topic |
Pros | Agiloft | Broadcom No answers on this topic |
Cons | Agiloft | Broadcom No answers on this topic |
Likelihood to Renew | Agiloft | Broadcom No answers on this topic |
Usability | Agiloft | Broadcom No answers on this topic |
Support Rating | Agiloft | Broadcom No answers on this topic |
Alternatives Considered | Agiloft | Broadcom No answers on this topic |
Return on Investment | Agiloft | Broadcom No answers on this topic |
ScreenShots | Agiloft Flexible Service Desk Suite Screenshots |