TrustRadius
Fast, automated agenda and record keeper
https://www.trustradius.com/it-service-management-itsmAgiloft Flexible Service Desk SuiteUnspecified9.715101
Matt Gibson profile photo
August 16, 2018

Fast, automated agenda and record keeper

Score 10 out of 101
Vetted Review
Verified User
Review Source

Software Version

Enterprise Edition

Overall Satisfaction with Agiloft Flexible Service Desk Suite

GTS LLC uses Agiloft Service Desk as a way for us to keep track of the items to address in our process of moving towards where we want to go. Myself and the other project managers, are not just managers, but also hands on. We have many projects to jump from and to. While this is not the ideal way to handle projects, it is how we keep them going without dropping the ball... as much.

Items that need to be addressed big or small are entered into the system. We categorize them as tasks or projects, then as we complete them we record the solution and who all cooperated and propelled us to the solution. As you can imagine this data comes in handy for many reasons. We could use this across the whole operation with a bit more time.
  • Keeps track of agenda items
  • Keeps track of hours spent on projects by contributor
  • Keeps a record of solutions
  • I find it hard to customize the menus and some of the logic flow. However, Agiloft has always helped us out and at a very affordable cost to us.
  • The cost per user after the first 3 is somewhat costly.
  • Helps us organize tasks and projects and the data associated with each project
  • Helps us organize our resources to meet the demand of issues and events
  • This has helped us keep moving forward during times we otherwise would have pulled back.
  • Completely revolutionized our way of work life. Upwards of approx 300 percent productivity and complexity..
Easier to navigate and works about the same, yet without the enormous costs to get in.
Agiloft is great for tracking events and recording the process to close the event out thoroughly and efficiently.

Agiloft Flexible Service Desk Suite Feature Ratings

Organize and prioritize service tickets
10
Service restoration
10
Self-service tools
10
ITSM reports and dashboards
7
Configuration mangement
8
Policy and contract enforcement
10
Change requests repository
10
Service-level management
10