Agiloft Flexible Service Desk Suite vs. Casengo
Agiloft Flexible Service Desk Suite vs. Casengo
Product | Rating | Most Used By | Product Summary | Starting Price |
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Agiloft Flexible Service Desk Suite | Enterprise companies (1,001+ employees) | Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications work together to form a single system of record for all of an organization’s IT service processes, for 360-degree visibility and control. The vendor says their solution is designed to adapt and scale to… | $65 per month | |
Casengo | N/A | Casengo's cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox can be used for customer chats, emails and social media posts. | $0 |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
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Agiloft Flexible Service Desk Suite | Casengo | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Agiloft Flexible Service Desk Suite | Casengo | |
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Small Businesses | NinjaOne Score 9.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | NinjaOne Score 9.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Agiloft Flexible Service Desk Suite | Casengo | |
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Likelihood to Recommend | 10.0 (12 ratings) | - (0 ratings) |
Likelihood to Renew | 8.9 (9 ratings) | - (0 ratings) |
Usability | 7.3 (2 ratings) | - (0 ratings) |
Availability | 8.6 (2 ratings) | - (0 ratings) |
Support Rating | 9.1 (2 ratings) | - (0 ratings) |
Agiloft Flexible Service Desk Suite | Casengo | |
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Likelihood to Recommend | Agiloft | Casengo No answers on this topic |
Pros | Agiloft | Casengo No answers on this topic |
Cons | Agiloft | Casengo No answers on this topic |
Likelihood to Renew | Agiloft | Casengo No answers on this topic |
Usability | Agiloft | Casengo No answers on this topic |
Support Rating | Agiloft | Casengo No answers on this topic |
Alternatives Considered | Agiloft | Casengo No answers on this topic |
Return on Investment | Agiloft | Casengo No answers on this topic |
ScreenShots | Agiloft Flexible Service Desk Suite Screenshots | Casengo Screenshots |