Agiloft Flexible Service Desk Suite vs. Oracle Process Cloud

Agiloft is most suited to meeting the needs of an organization that requires rapid and frequent process changes for critical processes, and values empowering the people who do the job to determine how best to automate it - essentially rapidly growing, democratic organization.It's hard to imagine an inappropriate scenario to use Agiloft, but one that comes to mind is organzations requiring a complete, finished, highly structured solution that they do not want to change over time. Agiloft is designed with the expectation that clients will adapt it to their needs so many functions are left undone, rather than throwing a "kitchen sink" at the customer and letting them choose what they need.The best way to work with Agiloft is to take the training class, then have a small success with a small team, involving the employees and first level management in the deployment. They'll tell everyone else how much they like it. This reduces the possibility of slow development cycles and an undue dependence on outside expertise, while maximizing the return on Agiloft's investment in easy customizability.

Oracle Process Cloud is suited for medium-sized companies and up who want to create applications that can automate tasks without the need of recruiting more software developers. With a couple hours of training, any member of the organization's business team will be well-equipped with all of the knowledge that is needed to use Oracle Process Cloud effectively. If your IT team is large and able to take upon the task of making the given application, then something like Oracle BPM is a better solution.

Incentivized

• Fully GUI based interface that has drastically reduced the time to add new features/workflows.
• The product was very easy to deploy and add features like Single-Sign On and user provisioning from our internal DataWarehouse. Again, vendor support was a big help while implementing those features.
• The workflows include a very comprehensive rule-based system that can trigger various actions like escalations, emails, changes of request state and more. All without any coding. Again, fully GUI based.

• Because it is basically all in one platform, it makes managing it easy.

Incentivized

• With flexibility comes complexity, so we have needed to use consulting time to implement some of our needs. The learning curve can be steep, but the product can accommodate nearly any scenario.
• At one point we seemed to have some performance issues, but those seem to be in the past.
• The text messaging integration would be nice.

• Unavailability of advanced analytics and case management features.

Incentivized

We're comfortable and happy with our purchase of Agiloft. Our end users have been happy with the tool, and appreciate the time savings and efficiency it has gave them. Agiloft also appears to actually care about you being a customer, which makes a difference to me.

For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.

We often hear back very quickly with answers to our questions. They also support their answers at times with screenshots and videos to help further explain their advice and suggestions. The only reason it isn't a 10 is because sometimes using only the online support system, sometimes things aren't communicated as well as they would be over the phone. However, we know if there is a major issue going on, we can call Agiloft for support.

Most of the other CRM software packages we evaluated were either too complicated or time
consuming to setup and customize, or they were too expensive, especially since many
of the companies charge additional fees for each additional module or function
you want to use.

I haven't used any products like Oracle Process Cloud in the past, but our organization is planning to test out UIPath RPA and see how it compares with Oracle Process Cloud in the near future.

Incentivized

• Helps us organize tasks and projects and the data associated with each project
• Helps us organize our resources to meet the demand of issues and events
• This has helped us keep moving forward during times we otherwise would have pulled back.
• Completely revolutionized our way of work life. Upwards of approx 300 percent productivity and complexity..

• The modern and advanced analytical abilities in Oracle Process Cloud are also a missing element that should be catered to.
• This tool is used greatly for IT departments at a lower level with some very basic and limited access for general employees only.
• Oracle Process Cloud has many advantages like it offers some very great and scalable solutions.
• I find Oracle Process Cloud pretty straightforward and easy as compared to the different options available. Lastly, I think that as it is just one platform, managing the Oracle Process Cloud is pretty easy too.

Incentivized