Akio.cx vs. Webex Contact Center
Akio.cx vs. Webex Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Akio.cx | N/A | Serving customers well is an increasingly complicated challenge to overcome because new communication channels generate complex interaction processes. So Akio aims to transform the agent into an Augmented Advisor placed in the best position to interact with customers, thanks to the Akio.cx call center software, presented as a complete but modular tool to improve customer satisfaction. The Akio.cx platform equips contact centers, customer service and outsourcers, in France and around the… | N/A | |
Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A |
Akio.cx | Webex Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Akio.cx | Webex Contact Center | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Akio.cx | Webex Contact Center | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Quadient Inspire Score 9.3 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Akio.cx | Webex Contact Center | |
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Likelihood to Recommend | - (0 ratings) | 8.6 (30 ratings) |
Likelihood to Renew | - (0 ratings) | 8.2 (1 ratings) |
Usability | - (0 ratings) | 8.2 (1 ratings) |
Akio.cx | Webex Contact Center | |
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Likelihood to Recommend | Akio No answers on this topic | Cisco |
Pros | Akio No answers on this topic | Cisco |
Cons | Akio No answers on this topic | Cisco |
Usability | Akio No answers on this topic | Cisco |
Alternatives Considered | Akio No answers on this topic | Cisco |
Return on Investment | Akio No answers on this topic | Cisco |
ScreenShots | Webex Contact Center Screenshots |