OmniTouch Contact Center Standard Edition vs. Nextiva Contact Center
OmniTouch Contact Center Standard Edition vs. Nextiva Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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OmniTouch | N/A | Alcatel-Lucent presents the OmniTouch Contact Center Standard Edition as a scalable and reliable contact center solution for up to 7,000 agents, and for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, from small to large capacities. | N/A | |
Nextiva Contact Center | N/A | Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues and intelligent call distribution. | $129 per month per user |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
OmniTouch Contact Center Standard Edition | Nextiva Contact Center | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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OmniTouch Contact Center Standard Edition | Nextiva Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
OmniTouch Contact Center Standard Edition | Nextiva Contact Center | |
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Likelihood to Recommend | - (0 ratings) | 9.1 (31 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 10.0 (1 ratings) |
OmniTouch Contact Center Standard Edition | Nextiva Contact Center | |
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Likelihood to Recommend | Alcatel-Lucent Enterprise No answers on this topic | Nextiva |
Pros | Alcatel-Lucent Enterprise No answers on this topic | Nextiva |
Cons | Alcatel-Lucent Enterprise No answers on this topic | Nextiva |
Likelihood to Renew | Alcatel-Lucent Enterprise No answers on this topic | Nextiva |
Support Rating | Alcatel-Lucent Enterprise No answers on this topic | Nextiva |
Alternatives Considered | Alcatel-Lucent Enterprise No answers on this topic | Nextiva |
Return on Investment | Alcatel-Lucent Enterprise No answers on this topic | Nextiva |
ScreenShots |