OmniTouch Contact Center Standard Edition vs. Zendesk Talk
OmniTouch Contact Center Standard Edition vs. Zendesk Talk
Product | Rating | Most Used By | Product Summary | Starting Price |
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OmniTouch | N/A | Alcatel-Lucent presents the OmniTouch Contact Center Standard Edition as a scalable and reliable contact center solution for up to 7,000 agents, and for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, from small to large capacities. | N/A | |
Zendesk Talk | N/A | Zendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels. | N/A |
OmniTouch Contact Center Standard Edition | Zendesk Talk | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
OmniTouch Contact Center Standard Edition | Zendesk Talk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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OmniTouch Contact Center Standard Edition | Zendesk Talk | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
OmniTouch Contact Center Standard Edition | Zendesk Talk | |
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Likelihood to Recommend | - (0 ratings) | 8.1 (15 ratings) |
Support Rating | - (0 ratings) | 5.0 (3 ratings) |
OmniTouch Contact Center Standard Edition | Zendesk Talk | |
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Likelihood to Recommend | Alcatel-Lucent Enterprise No answers on this topic | Zendesk |
Pros | Alcatel-Lucent Enterprise No answers on this topic | Zendesk |
Cons | Alcatel-Lucent Enterprise No answers on this topic | Zendesk |
Support Rating | Alcatel-Lucent Enterprise No answers on this topic | Zendesk |
Alternatives Considered | Alcatel-Lucent Enterprise No answers on this topic | Zendesk |
Return on Investment | Alcatel-Lucent Enterprise No answers on this topic | Zendesk |
ScreenShots |