Alemba Service Manager vs. Zendesk Suite
Alemba Service Manager vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Alemba Service Manager | N/A | The former VMware Service Manager was an ITSM option from VMware. VMware stopped supporting SM in 2017 and transferred support to VMware partner Alemba. The product is presently supported by Alemba, as Alemba Service Manager. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
Alemba Service Manager | Zendesk Suite | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Alemba Service Manager | Zendesk Suite | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Alemba Service Manager | Zendesk Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Alemba Service Manager | Zendesk Suite | |
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Likelihood to Recommend | 9.0 (2 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | 8.0 (1 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Alemba Service Manager | Zendesk Suite | |
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Likelihood to Recommend | Alemba | Zendesk |
Pros | Alemba | Zendesk |
Cons | Alemba | Zendesk |
Likelihood to Renew | Alemba | Zendesk |
Usability | Alemba No answers on this topic | Zendesk |
Reliability and Availability | Alemba No answers on this topic | Zendesk |
Performance | Alemba No answers on this topic | Zendesk |
Support Rating | Alemba No answers on this topic | Zendesk |
Online Training | Alemba No answers on this topic | Zendesk |
Implementation Rating | Alemba No answers on this topic | Zendesk |
Alternatives Considered | Alemba | Zendesk |
Return on Investment | Alemba | Zendesk |
ScreenShots | Zendesk Suite Screenshots |