What users are saying about

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Top Rated
229 Ratings

AlienVault OSSIM

14 Ratings
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Score 8.2 out of 101

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Top Rated
229 Ratings
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Score 7.9 out of 101

Add comparison

Likelihood to Recommend

AlienVault OSSIM

If this is your first experience with a SIEM, this one can get you started. Take the time to learn the ins and outs of the product and you'll most likely be satisfied with it if your company is an SMB. If you need compliance reports, OSSIM is too small for you, you'll need to go with USM or USM Anywhere.
Ivan Montilla Miralles profile photo

ServiceNow

ServiceNow is best suited in organizations that want to improve process. Organizations that are looking strictly for a tool, but have no process to support the tool will get lost in the many features available in the product and likely never use the tool fully.
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Feature Rating Comparison

Security Information and Event Management (SIEM)

AlienVault OSSIM
8.2
ServiceNow
Centralized event and log data collection
AlienVault OSSIM
8.3
ServiceNow
Correlation
AlienVault OSSIM
8.0
ServiceNow
Event and log normalization
AlienVault OSSIM
8.0
ServiceNow
Deployment flexibility
AlienVault OSSIM
8.7
ServiceNow
Integration with Identity and Access Management Tools
AlienVault OSSIM
7.5
ServiceNow
Custom dashboards and views
AlienVault OSSIM
8.0
ServiceNow
Host and network-based intrusion detection
AlienVault OSSIM
8.7
ServiceNow

Incident and problem management

AlienVault OSSIM
ServiceNow
8.4
Organize and prioritize service tickets
AlienVault OSSIM
ServiceNow
9.2
Expert directory
AlienVault OSSIM
ServiceNow
8.1
Service restoration
AlienVault OSSIM
ServiceNow
8.3
Self-service tools
AlienVault OSSIM
ServiceNow
8.2
Subscription-based notifications
AlienVault OSSIM
ServiceNow
8.9
ITSM collaboration and documentation
AlienVault OSSIM
ServiceNow
8.3
ITSM reports and dashboards
AlienVault OSSIM
ServiceNow
7.8

ITSM asset management

AlienVault OSSIM
ServiceNow
7.9
Configuration mangement
AlienVault OSSIM
ServiceNow
8.2
Asset management dashboard
AlienVault OSSIM
ServiceNow
7.9
Policy and contract enforcement
AlienVault OSSIM
ServiceNow
7.6

Change management

AlienVault OSSIM
ServiceNow
9.0
Change requests repository
AlienVault OSSIM
ServiceNow
9.0
Change calendar
AlienVault OSSIM
ServiceNow
8.9
Service-level management
AlienVault OSSIM
ServiceNow
9.1

Pros

  • Most of the configuration comes out-of-the-box suited for most environments. Setting it up is really easy, with the wizard, you can have it working in less than 3 hours of deployment, without counting asset installation.
  • Out-of-the-box dashboards are really useful. You can modify or add new widgets to suit your needs, but you'll most likely agree with what already comes configured.
  • The tickets feature for handling alarms is really easy to use.
Ivan Montilla Miralles profile photo
  • ServiceNow is flexible, it can be built to support any process, not only Service Management.
  • ServiceNow can integrate with any system, because of its flexibility and underlying technology.
  • ServiceNow is constantly improving, with two releases a year they are listening to the wants of customers and adding those features.
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Cons

  • OSSIM, being an open source solution, lacks log management (a treat that the full USM has). Perhaps a feature to include a lightweight version inside the SIEM Correlation engine can be appreciated.
  • The appliance also lacks support for Cloud-based servers and apps. This feature is also present in USM, so it's unlikely this will appear in OSSIM, but I'd suggest also a reduced version of it included in this appliance.
  • More integration with third-party solutions such as BMC Remedy and ServiceNow, although this can be emulated through email alerts, as most ITSM solutions have the ability of converting incoming email messages into tickets.
Jose Quintero profile photo
  • While the workflows and templates are nice for basic use, once you go deep into coding, there are always surprises come release time. It seems that no matter how deep we go into testing and QA, ServiceNow surprises us with some unforeseen blip that wasn't experienced in our development or testing environments. This can cause the product to seem more unstable as we are having to fix more bugs in production than anticipated.
  • Although ServiceNow is fairly malleable, there are still some blockers in terms of getting the product to do what your business needs. There are minor frustrations in bypassing set rules and requirements in the standard templates that cause development some grief.
  • Training could definitely be improved. Our company is very new to using ServiceNow (only 1 year in), and our training didn't prepare us for our coding needs. After attending the ServiceNow conference and seeing the vast array of interfaces, we realized just how little we knew and understood the system. Had we better understood things like CMS, we would have developed many of our features differently and thus provided a better experience to its users.
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Likelihood to Renew

No score
No answers yet
No answers on this topic
ServiceNow3.7
Based on 11 answers
Better pricing and good support coverage.
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Usability

AlienVault OSSIM8.0
Based on 1 answer
AlienVault OSSIM is far easy to use and manage - provided you know what you're doing. As any SIEM application, there is some background knowledge required in order to take advantage of the product's functionalities, such as the log correlation and analysis. Other than that, the application is quite usable and robust.
Jose Quintero profile photo
ServiceNow2.6
Based on 6 answers
The Geneva version has improved overall usability a lot, but would still be overwhelming for new users. Much like SAP or other large-scale applications- it can be very daunting when you get the first glance of all the modules, but you'll get the hang of it after some training and strong discipline.
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Reliability and Availability

No score
No answers yet
No answers on this topic
ServiceNow10.0
Based on 1 answer
We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
Michael Sypes profile photo

Performance

No score
No answers yet
No answers on this topic
ServiceNow9.0
Based on 1 answer
For a massive system, page loads are reasonably quick, including searches.
Michael Sypes profile photo

Support

No score
No answers yet
No answers on this topic
ServiceNow7.0
Based on 3 answers
The ServiceNow team is U.S. based, highly responsive, friendly and intelligent. Technical support is one of the strongest differentiators of this company.
Lee Cullom profile photo

Online Training

No score
No answers yet
No answers on this topic
ServiceNow1.0
Based on 1 answer
To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
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Implementation

No score
No answers yet
No answers on this topic
ServiceNow9.9
Based on 2 answers
Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
Randall Hodgins profile photo

Alternatives Considered

AlienVault OSSIM has the upper ante in initial deployment price, being that it's open source. Also, with perhaps the exception of SolarWinds, it has a lower optimal requirements for onsite deployment, hence your OPEX won't be hit very hard by investing in new hardware to suit the appliance. The correlation engine is somewhat more robust that their counterparts in LogRhythm and SolarWinds, and the IDS (both NIDS and HIDS) are more reliable as well in terms of results. Finally, although Tenable SecurityCenter is more robust in dashboards, alerts and reports, it comes short in front of OSSIM in terms of real-time IDS and SIEM correlation.
Jose Quintero profile photo
ServiceNow is much better than Salesforce Service Cloud and it has more functionality and better ways to manage incidents and problems as compared to the competition. Oracle Service Cloud comes close but I will recommend ServiceNow unless you are an Oracle shop. If you lots of other Oracle product then connectivity with Service cloud can be better and they talk the same language.
Shalindra Singh profile photo

Scalability

No score
No answers yet
No answers on this topic
ServiceNow10.0
Based on 1 answer
ServiceNow works as an enterprise solution.
Michael Sypes profile photo

Return on Investment

  • The ROI of OSSIM itself is, obviously, immediate, being that it's a free, open-source product. However, you must take into account other inherent investments to cover up for the lack of official support, such as certified agents or consultants that take care of the management and maintenance of the product once in production.
  • On the other hand, the potential loss of information and interruption of operativity due to malware and other threats is really unmeasurable. The implicit savings in OSSIM as a SIEM (Security Information and Event Management) are really the major positive impact on your organization's revenue.
  • Finally, and from a reseller's point of view, reselling OSSIM has the big plus of being a professional services-only asset, given that the appliance itself is free of charge. The only thing to consider is the initial investment in team members with the required capacitation and knowledge to address such professional services to potential customers.
Jose Quintero profile photo
  • Reduction in call center volumes
  • It is good for Medium and large-scale industries. For small organizations, it might be too expensive and the ROI will take a long time
  • Can utilize the resources working in the Service desk in other areas
Phanindra reddy Bommu profile photo

Pricing Details

AlienVault OSSIM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ServiceNow

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details