What users are saying about
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Top Rated
304 Ratings
17 Ratings
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Score 8.7 out of 101

ServiceNow

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Top Rated
304 Ratings
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Score 8.3 out of 101

Likelihood to Recommend

AlienVault OSSIM

If this is your first experience with a SIEM, this one can get you started. Take the time to learn the ins and outs of the product and you'll most likely be satisfied with it if your company is an SMB. If you need compliance reports, OSSIM is too small for you, you'll need to go with USM or USM Anywhere.
Ivan Montilla Miralles profile photo

ServiceNow

In very large enterprises. ServiceNow can handle a multitude of operations to help with overall IT management. The downside is two-fold: it can get quite clunky at times, and is expensive. While much of it is not intuitive and can be difficult to figure out and use, it has quite a wide range of reporting capabilities. If set up properly with solid process flows, it can be a tremendous tool for IT consumers, technicians and management.
Gardiner Jones profile photo

Feature Rating Comparison

Security Information and Event Management (SIEM)

AlienVault OSSIM
8.1
ServiceNow
Centralized event and log data collection
AlienVault OSSIM
8.5
ServiceNow
Correlation
AlienVault OSSIM
7.8
ServiceNow
Event and log normalization
AlienVault OSSIM
7.4
ServiceNow
Deployment flexibility
AlienVault OSSIM
8.7
ServiceNow
Integration with Identity and Access Management Tools
AlienVault OSSIM
8.1
ServiceNow
Custom dashboards and views
AlienVault OSSIM
7.2
ServiceNow
Host and network-based intrusion detection
AlienVault OSSIM
8.7
ServiceNow

Incident and problem management

AlienVault OSSIM
ServiceNow
8.4
Organize and prioritize service tickets
AlienVault OSSIM
ServiceNow
9.0
Expert directory
AlienVault OSSIM
ServiceNow
8.0
Service restoration
AlienVault OSSIM
ServiceNow
8.5
Self-service tools
AlienVault OSSIM
ServiceNow
8.6
Subscription-based notifications
AlienVault OSSIM
ServiceNow
8.1
ITSM collaboration and documentation
AlienVault OSSIM
ServiceNow
8.4
ITSM reports and dashboards
AlienVault OSSIM
ServiceNow
8.3

ITSM asset management

AlienVault OSSIM
ServiceNow
8.0
Configuration mangement
AlienVault OSSIM
ServiceNow
8.2
Asset management dashboard
AlienVault OSSIM
ServiceNow
8.1
Policy and contract enforcement
AlienVault OSSIM
ServiceNow
7.7

Change management

AlienVault OSSIM
ServiceNow
8.7
Change requests repository
AlienVault OSSIM
ServiceNow
9.0
Change calendar
AlienVault OSSIM
ServiceNow
8.5
Service-level management
AlienVault OSSIM
ServiceNow
8.7

Pros

AlienVault OSSIM

  • Asset discovery. Once installed in a centric, network-accessible server, OSSIM can poll all your endpoints with common protocols (SSH, SNMP, WMI) to detect and discover site-wide assets to monitor. You only need to group them by your own criteria once added to the product.
  • SIEM Event Correlation. You can define quite complex correlation rules to detect possible suspicious or malicious actions or attempts in your network, in order to categorize them as real threats or as false positives, thus streamlining your risk assessment and management.
  • Ease of installation. The entire AlienVault OSSIM is self-contained in an ISO file, which can be burned into a DVD or just mounted in your server of choice (physical or virtual) for deployment. The installation process is automated and quote verbosed, with options for static IP, email messaging and others.
  • Ease of access. Being AlienVault OSSIM a self-contained appliance, it can be accessed via web by any device that supports a web browser, being that desktops, workstation, mobile devices, etc. The OSSIM dashboard and other features are automatically rearranged to adapt to the particular device being in use.
Jose Quintero profile photo

ServiceNow

  • Web based GUI where we can have drag and drop feature enabled for handling the items
  • Integrates well with third party platforms using REST APIs like monitoring tools to create tickets or Alerting tools to create alarms in case of an event
  • Available as a SAAS solution by ServiceNow hence users needn't worry about the backend infrastructure
No photo available

Cons

AlienVault OSSIM

  • Reporting is not the greatest. I had internal developers take data and create some reports that better fit my needs.
  • Navigation through the vulnerability scans is not ideal.
  • Asset management is also cumbersome to navigate through.
Laurie Keith profile photo

ServiceNow

  • It is hard to find areas for improvement, the tool is very powerful. That said, building the CMDB still involves some manual interaction which was not how it was presented in demos.
  • The CMDB data is almost too deep and detailed. When you build the relationship map it can be so large that it is overwhelming. You can limit this, but the default maps are massive if you are discovering lots of device classes.
  • The product is expensive. Since they are the leader in the industry and the product has tons of features, they definitely charge for it!
No photo available

Likelihood to Renew

AlienVault OSSIM

No score
No answers yet
No answers on this topic

ServiceNow

ServiceNow 10.0
Based on 12 answers
To be completely honest setting up a new ticketing system can be a pain in the ass. Once you have it setup and customized the way you want it, you don't want to switch unless you're unhappy with the product. Unless future releases and updates really muck the system up, I wouldn't change.
No photo available

Usability

AlienVault OSSIM

AlienVault OSSIM 8.0
Based on 1 answer
AlienVault OSSIM is far easy to use and manage - provided you know what you're doing. As any SIEM application, there is some background knowledge required in order to take advantage of the product's functionalities, such as the log correlation and analysis. Other than that, the application is quite usable and robust.
Jose Quintero profile photo

ServiceNow

ServiceNow 10.0
Based on 7 answers
The dashboard is so confusing, [there are] many clicks to open a task and search by a ticket. The Enterprise customisation [we did] has finished to kill the software and creates a really bad experience on a daily basis. [It is] So slow, and so many clicks to process a ticket. Works only on IE so, that [should] make you realize that [it] is a bad idea.
Max Lewenhaupt profile photo

Reliability and Availability

AlienVault OSSIM

No score
No answers yet
No answers on this topic

ServiceNow

ServiceNow 10.0
Based on 1 answer
We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
Michael Sypes profile photo

Performance

AlienVault OSSIM

No score
No answers yet
No answers on this topic

ServiceNow

ServiceNow 9.0
Based on 1 answer
For a massive system, page loads are reasonably quick, including searches.
Michael Sypes profile photo

Support

AlienVault OSSIM

AlienVault OSSIM 9.5
Based on 2 answers
AlienVault OSSIM support has been very good. I have not had an issue that they were not able to quickly identify and provide a fix for. They are very quick to respond to open cases and are very knowledgeable in the product, which makes troubleshooting issues fast and solutions are provided quickly.
Laurie Keith profile photo

ServiceNow

ServiceNow 7.4
Based on 5 answers
The ServiceNow team is U.S. based, highly responsive, friendly and intelligent. Technical support is one of the strongest differentiators of this company.
Lee Cullom profile photo

Online Training

AlienVault OSSIM

No score
No answers yet
No answers on this topic

ServiceNow

ServiceNow 1.0
Based on 1 answer
To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
No photo available

Implementation

AlienVault OSSIM

No score
No answers yet
No answers on this topic

ServiceNow

ServiceNow 10.0
Based on 3 answers
Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
Randall Hodgins profile photo

Alternatives Considered

AlienVault OSSIM

Best bang for the buck. Darktrace did not perform even close to AlienVault. I ran them concurrently. AlienVault consistently found issues that Darktrace didn't pick up, and the Darktrace incidents were false positives. At one point, Darktrace stated I had 2,000 servers and I have 112.FortiSIEM is an awesome package but it's more then I need (or can afford). I would need to add staff, for at least the first year or so, just to get it setup and configured correctly.
Matthew Frederickson profile photo

ServiceNow

ServiceNow seems to be able to scale as large as you would like it to and outpaces the competition as far as ease of licenses and growth. While it is clunky it really allows you to drill down to the smallest workflow or permissions to really allow the system to build around your environment. Other products seem to want to push you towards templates or more of the "wizard" style set up.
Jesse Bickel, MS - PMP profile photo

Scalability

AlienVault OSSIM

No score
No answers yet
No answers on this topic

ServiceNow

ServiceNow 10.0
Based on 1 answer
ServiceNow works as an enterprise solution.
Michael Sypes profile photo

Return on Investment

AlienVault OSSIM

  • The only investment here is setting it up and I think seeing it's performance it's a fantastic tool and has a great positive ROI!
No photo available

ServiceNow

  • ServiceNow has positively impacted ROI as it has improved the efficiency of request handling.
  • It has had the positive impact of allowing our organization to standardize on one ticketing tool eliminating a number of others.
  • A negative impact on ROI has been the licensing cost of ServiceNow. Being the premier ticket management system, it definitely has the price tag to match.
No photo available

Pricing Details

AlienVault OSSIM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceNow

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

AlienVault OSSIM
8.5
ServiceNow
8.6

Likelihood to Renew

AlienVault OSSIM
ServiceNow
10.0

Usability

AlienVault OSSIM
8.0
ServiceNow
10.0

Reliability and Availability

AlienVault OSSIM
ServiceNow
10.0

Performance

AlienVault OSSIM
ServiceNow
9.0

Support

AlienVault OSSIM
9.5
ServiceNow
7.4

Online Training

AlienVault OSSIM
ServiceNow
1.0

Implementation

AlienVault OSSIM
ServiceNow
10.0

Scalability

AlienVault OSSIM
ServiceNow
10.0

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