What users are saying about
10 Ratings
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Score 8.2 out of 100
22 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Allscripts Practice Management

Although the EHR software industry is still developing, Allscripts has proven to be better than most.
Stephen Adams | TrustRadius Reviewer

Epic

Epic is great to access from home or anywhere there is a wifi connection. It is very convenient for office or hospital employees. One time when it is not optimal is when I write a Certification of Terminal Illness for a hospice patient. I can never see it again. It drops off of Epic. I wish those notes would remain.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

Allscripts Practice Management
Epic
9.0
Real-time eligibility verification
Allscripts Practice Management
Epic
8.9
Claims management
Allscripts Practice Management
Epic
9.3
Coding
Allscripts Practice Management
Epic
9.1
Patient billing
Allscripts Practice Management
Epic
9.2
Financial Reporting
Allscripts Practice Management
Epic
8.7

Patient Scheduling

Allscripts Practice Management
Epic
8.8
Rule-based scheduling
Allscripts Practice Management
Epic
9.1
Automated appointment reminders
Allscripts Practice Management
Epic
8.7
Automated patient check-in
Allscripts Practice Management
Epic
8.8
Multi-location support
Allscripts Practice Management
Epic
8.8
Calendar interface
Allscripts Practice Management
Epic
8.5

Electronic Medical Records

Allscripts Practice Management
Epic
8.7
Charting / document management
Allscripts Practice Management
Epic
9.2
Templates
Allscripts Practice Management
Epic
9.2
Patient portal
Allscripts Practice Management
Epic
9.1
Mobile/tablet support
Allscripts Practice Management
Epic
8.4
Fax integration
Allscripts Practice Management
Epic
8.2
Integration with other EMR and PM systems
Allscripts Practice Management
Epic
8.2
Workflow automation
Allscripts Practice Management
Epic
8.8
Speech recognition
Allscripts Practice Management
Epic
8.6
Customization
Allscripts Practice Management
Epic
8.6
E-prescribing
Allscripts Practice Management
Epic
9.1

Medical Security and Privacy

Allscripts Practice Management
Epic
9.2
HIPAA compliance
Allscripts Practice Management
Epic
9.3
Role-based permission levels
Allscripts Practice Management
Epic
9.2
Data backups and redundancy
Allscripts Practice Management
Epic
9.2
Local mode / networking failsafe
Allscripts Practice Management
Epic
9.2

Workflow and Scale

Allscripts Practice Management
Epic
8.8
Task tracking
Allscripts Practice Management
Epic
8.5
Specialty-specific workflows
Allscripts Practice Management
Epic
9.0
Multi-office / multi-physician capabilities
Allscripts Practice Management
Epic
8.8

Pros

Allscripts Practice Management

  • Capacity to store and organize a patient's various documents
  • Ability to customize the software myself
Anonymous | TrustRadius Reviewer

Epic

  • Interdisciplinary Communication: The care of patients improves when you are able to have the entire care team communicate with each other. Epic makes this process very easy by utilizing one chart for all physicians in the organizations. Care decisions and patient safety are greatly improved by seeing past decision making processes.
  • Patient Communication: With features like MyChart and Care Everywhere, Epic gives patients a great deal of control over their information. MyChart acts like a patient portal allowing them to see what their providers have to say, see lab results, make payments, and share information with their doctor all from a mobile device or computer. Having features like this allow the patient to take part in their care.
  • Improves Claim Efficiency: The way that Epic handles insurance claims is incredible. Claims are correct and double checked before they are sent to the insurance companies. This in turn, reduces the number of denials and improves the speed of payments.
Anonymous | TrustRadius Reviewer

Cons

Allscripts Practice Management

  • Sometimes hard to find functionality due to complicated menus
  • Complication from having too many features
  • Lack of ability to send messages to other providers associated with same patient.
Anonymous | TrustRadius Reviewer

Epic

  • Difficult to find what you need.
  • Almost impossible to correct mistakes.
  • Multiple screens must be navigated to get to what you want.
Anonymous | TrustRadius Reviewer

Usability

Allscripts Practice Management

Allscripts Practice Management 9.5
Based on 2 answers
Very user friendly. One of the best things about it
Anonymous | TrustRadius Reviewer

Epic

Epic 9.2
Based on 5 answers
Communicating with our staff of over 10,000 employees all within one system helps with logs and transparency between team members. Often, from what I've heard in the past, sticky-notes, emails, and Word Docs. often were shared related to notes before an EMR was implemented. Epic does EMR on the highest scale. Patient safety by allowing all physicians to connect on my chart is why I rate this usability as a nine, because patient safety is considered a high concern.
Anonymous | TrustRadius Reviewer

Support Rating

Allscripts Practice Management

Allscripts Practice Management 8.0
Based on 2 answers
I'm actually not sure if we call Allscripts support or our own support team with superusers. There never seems to be a problem that can't be fixed right away. The biggest problem you can have is when you start a report when the patient hasn't been checked in. I know how to fix it myself now, but it takes a few minutes with support when you need them to back it out.
Anonymous | TrustRadius Reviewer

Epic

Epic 8.9
Based on 6 answers
Epic has a huge database of training, FAQs, and support. Anytime I've needed to contact customer service they've always been very helpful. For a beginner it is important to utilize the training they provide. Big kudos to the support team for putting together such an extensive training database. Each person on the support team is thoroughly trained on how to use Epic.
Caitlynn Dickerson | TrustRadius Reviewer

Alternatives Considered

Allscripts Practice Management

Allscripts Practice Management is better than Athena because it does not come as a service but is the software only;I prefer the flexibility for customization compared to the other products I have used. I also have the most experience with Allscripts Practice Management compared to the other competitors. I don't believe that Allscripts has a future based on company mission and culture and am strongly considering other options for the long run.
Anonymous | TrustRadius Reviewer

Epic

Epic has more features and seems to be used by most hospital systems, which means information can be shared between systems. It is not compatible with Cerner, McKesson, or any other of the less commonly used products and we cannot view information from such facilities. I believe Epic has the most features. It automatically saves entries, unlike Quadrimed, for example, which does not save and if you accidentally get logged out you lose your information.
Anonymous | TrustRadius Reviewer

Return on Investment

Allscripts Practice Management

  • I am only a user but it's easy to assume that this program is very expensive.
  • Access to reports across all providers is game-changing.
  • Helping the patient navigate care by seeing not just reports but scheduled visits is also a major plus.
Anonymous | TrustRadius Reviewer

Epic

  • Improved Customer Satisfaction: After the initial implementation phase, I have seen increases in patient satisfaction. This is due to the increased transparency regarding their care as well as an increase in paid claims.
  • Increased Revenue: In some cases I have seen Medicare denial rates drop from high 80's and 90's down to single digits. I have seen incredible jumps in the time payment is received from an approved claim.
Anonymous | TrustRadius Reviewer

Pricing Details

Allscripts Practice Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Epic

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Allscripts Practice Management
8.5
Epic
9.3

Usability

Allscripts Practice Management
9.5
Epic
9.2

Support Rating

Allscripts Practice Management
8.0
Epic
8.9

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