What users are saying about
14 Ratings
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28 Ratings
14 Ratings
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Score 7.1 out of 101

Salesforce for Nonprofits

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28 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 101

Likelihood to Recommend

Altru

Destinations with both membership/donations and admissions will benefit from Altru's capability to track revenue from all angles. As a pretty robust system, you'll find many ways to utilize Altru including through mailings and mailing lists, major donor moves management, merchandise, and online forms.
Jennifer Dunmire profile photo

Salesforce for Nonprofits

Salesforce for Nonprofits is well suited for nonprofits who want to have the ability to deeply customize how their data is entered and how it is used. Because it's Salesforce, you have a ton of native functionality to work off of, but also can connect with a vast network of developers who can help customize it. Salesforce for Nonprofits wouldn't be ideal for a small nonprofit that wants a turnkey database / fundraising solution, as it requires other applications to be installed and some customization.
Kevin Scally profile photo

Pros

Altru

  • Cloud based database provides access from anywhere we have internet access across our 40 acre campus.
  • Constituent tracking provides powerful data tools to understand all points of contact with visitors.
  • Basic and in-depth training programs offered, providing staff with the knowledge they need for successful use of the product.
George Buss, Jr. profile photo

Salesforce for Nonprofits

  • Dynamic search
  • Integrations with third part apps
  • User management
Kevin Scally profile photo

Cons

Altru

  • Not ideal to use for e-blasts. It is difficult to manipulate and code through Altru.
  • Registering and managing multi-day events. Altru does not have the capacity to "sell" registrants into multi-session events. You have to work around the system in order to account for attendees in each session of the event.
  • Customizing web forms for program registration is a little bit difficult to figure out and to execute.
Jillian Bock profile photo

Salesforce for Nonprofits

  • We occasionally struggle with marketing cloud. It is a very robust tool and does not always seem to work well for our needs. We are working to improve it but it is proving to be a challenging tool.
  • Chatter has worked very well for our organization as it provides a history of all that has happened in the system. We attempted to consolidate all communications in one platform (chatter) but employees are not as comfortable using the solution for everyday communications as it part of our system of record. It does work for social communication but our staff is not comfortable using it.
  • Some of the integrations that we try and do are difficult and fragile at times. There has been improvement but integrations are always a concern.
Jeff Govert profile photo

Usability

Altru

No score
No answers yet
No answers on this topic

Salesforce for Nonprofits

Salesforce for Nonprofits 8.0
Based on 1 answer
I think Salesforce has so much functionality that it makes it difficult in terms of overall usability. Once you can figure it out, it's a 10/10, it's just getting there. If you're willing to do the work to figure it out then you're golden. For what it's worth, I don't know if you're going to find something with this level of functionality that's easier to figure out
Jared Lyda profile photo

Support

Altru

No score
No answers yet
No answers on this topic

Salesforce for Nonprofits

Salesforce for Nonprofits 8.0
Based on 1 answer
I don't really know how to answer this question because I've never interacted with support for Salesforce for Nonprofits. I would imagine it's probably pretty good based on my interactions with the rest of the product, but I can't say for sure
Jared Lyda profile photo

Alternatives Considered

Altru

Having used multiple databases to collect data from visitors across all of our points of contact, we found we had information, but no comparison between areas. It was possible to have a volunteer who made a donation, bought a membership, made purchases in the shop, and attended a workshop, but only visited the galleries 1x a year. The result was to have power users without knowing it. While each of the products we had used were fine in their own right, they lacked the ability to tell us what we most needed to know - how often we were used across all of our points of service. Altru gave us that.
George Buss, Jr. profile photo

Salesforce for Nonprofits

I have used other nonprofit CRMs, however, they were created especially for that nonprofit, so are not used more widely. We liked the innovation that was possible when using Salesforce, something that is a bit more challenging with the more custom options. For example, if your organization is wanting to adapt to changes, pivot strategy, etc, Salesforce is really adept at helping you modify your CRM to accommodate those changes.
Kelsie Hamilton profile photo

Return on Investment

Altru

  • It has become very tedious to account for registrants in each session of a class or camp, because you have to "sell" them into each session in order to have an accurate class roster.
  • It is very easy to process payment and entry fees to our Museum and programs.
  • It is easy to retrieve accurate information and records of patrons.
Jillian Bock profile photo

Salesforce for Nonprofits

  • It's kept our data super organized which is nice
  • We have been able to see trends over time
Jared Lyda profile photo

Pricing Details

Altru

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce for Nonprofits

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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