TrustRadius

Alvaria Performance vs. Readymode

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alvaria Performance
Score 5.8 out of 10
N/A
Alvaria Performance (formerly Aspect Performance Management) is a tool that can reveal insights by enabling the tracking of personal and group performance vs. goal using a wide range of metrics with data sourced from many contact center systems. It includes a coaching module, which helps ensure staff gets the corrective training they need, and gamification to set up targeted challenges with rules, goals and rewards set by the supervisor.N/A
Readymode
Score 5.5 out of 10
N/A
Readymode (formerly XenCALL) is a cloud-based predictive dialer used to connect sales and call center agents with more leads in less time. The solution helps to keep agents at maximum efficiency levels and increase talk time with intelligent call center technology, like automated dialing, making faster connections and silencing busy signals. Readymode will also automate manual customer data entry with its included call center CRM software, so reps can focus on the…
$150
per month per license
Pricing
Alvaria PerformanceReadymode
Editions & Modules
No answers on this topic
Team (10-49 licenses)
$120
per month per license
Starter (1-9 licenses)
$150
per month per license
Enterprise (50+ licenses)
Contact Sales
Offerings
Pricing Offerings
Alvaria PerformanceReadymode
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—17% discount for annual pricing.
More Pricing Information
Community Pulse
Alvaria PerformanceReadymode
Top Pros

No answers on this topic

Top Cons
Features
Alvaria PerformanceReadymode
Preview Dialer
Comparison of Preview Dialer features of Product A and Product B
Alvaria Performance
-
Ratings
Readymode
7.3
4 Ratings
4% above category average
Contact preview00 Ratings7.03 Ratings
Call notes & tags00 Ratings7.54 Ratings
Automatic call logging00 Ratings7.53 Ratings
Core Dialer
Comparison of Core Dialer features of Product A and Product B
Alvaria Performance
-
Ratings
Readymode
7.9
4 Ratings
6% above category average
Outbound dialing00 Ratings8.04 Ratings
Inbound routing00 Ratings8.04 Ratings
Custom caller ID00 Ratings8.02 Ratings
Click-to-call00 Ratings7.54 Ratings
Dialer contact import00 Ratings8.02 Ratings
Campaign & list management00 Ratings8.12 Ratings
Call Follow-up and Quality Assurance
Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
Alvaria Performance
-
Ratings
Readymode
6.8
4 Ratings
9% below category average
Follow-up calls00 Ratings8.04 Ratings
Dialer reporting & analytics00 Ratings6.04 Ratings
Dialer compliance00 Ratings6.53 Ratings
Best Alternatives
Alvaria PerformanceReadymode
Small Businesses
8x8 Contact Center
8x8 Contact Center
Score 7.6 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Eleveo
Eleveo
Score 9.2 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Calabrio Teleopti WFM
Calabrio Teleopti WFM
Score 7.8 out of 10
Dialpad Ai Sales Center
Dialpad Ai Sales Center
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Alvaria PerformanceReadymode
Likelihood to Recommend
9.0
(1 ratings)
5.5
(4 ratings)
User Testimonials
Alvaria PerformanceReadymode
Likelihood to Recommend
Alvaria, Inc (Aspect Software + Noble Systems)
Alvaria Performance is suited for a company that needs to provide an easy way to schedule employees, provide a general schedule to adhere to daily. Alvaria Performance is also good with creating a visual representation of scheduling data to make it easier to view in a hurry. Alvaria Performance is less suited for specific schedule adjustments, it is good for increments of 1hr or more but less useful if change requires minutes.
Verified User
Anonymous
Read full review
Readymode
We had a very good run with XenCall in the beginning voice quality was excellent prices were competitive ran smoothly we never needed support or had any problem but when we did we faced long holds no chat service on the website customer support agent don't know much what they're doing they're just there to take notes and pass it on to their supervisors.
Verified User
Anonymous
Read full review
Pros
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Readymode
  • Multi-line dialing.
  • Unlimited users.
  • Calendar integration.
  • Advanced capabilities.
Verified User
Anonymous
Read full review
Cons
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Readymode
  • Less dropped calls.
  • System tends to slow down with multiple agents working.
  • Not much else at the moment.
HB
Helen Bowie
SCS Agent
Read full review
Alternatives Considered
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Readymode
Vici dial - This was only a calling software and it stored notes, it did not have the exclusive reporting XenCALL has.
Tish Cator | TrustRadius Reviewer
Tish Cator
Office Manager
Read full review
Return on Investment
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Readymode
  • Customers complaints no one return their calls.
Verified User
Anonymous
Read full review
ScreenShots

Readymode Screenshots

Screenshot of Custom profile fields for info on leads and customers.Screenshot of Productivity data on call center agents.Screenshot of Custom calendars for appointments and phone meetings with leads and clients.Screenshot of Info and performance data on call center agents.