Amazon Alexa for Business vs. Kore.ai

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Amazon Alexa for Business
Score 5.8 out of 10
N/A
Alexa for Business is a service that enables organizations and employees to use Alexa to get more work done. With Alexa for Business, employees can use Alexa as their intelligent assistant to be more productive in meeting rooms, at their desks, and with Alexa devices. IT and facilities managers can also use Alexa for Business to measure and increase the utilization of the existing meeting rooms in their workplace.
$3
per month per user
Kore.ai
Score 8.0 out of 10
N/A
Kore.ai Experience Optimization (XO) Platform is a conversational AI platform for enterprises that automates and optimizes CX and EX. The platform includes tools to design, test, train, deploy, analyze, and manage Intelligent Virtual Assistants. The Multi-engine NLP technique and intelligence capabilities of the platform are designed to understand the user's intent and give rapid resolution. Using the no-code capabilities, users can create conversational experiences without writing code;…N/A
Pricing
Amazon Alexa for BusinessKore.ai
Editions & Modules
Enrolled users
$3
per month per user
Shared devices
$7
per month per device
No answers on this topic
Offerings
Pricing Offerings
Amazon Alexa for BusinessKore.ai
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalOptional
Additional Details
More Pricing Information
Community Pulse
Amazon Alexa for BusinessKore.ai
Top Pros

No answers on this topic

Top Cons

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Best Alternatives
Amazon Alexa for BusinessKore.ai
Small Businesses
ZoomInfo Chat
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Score 9.1 out of 10
IBM watsonx Assistant
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Score 9.0 out of 10
Medium-sized Companies
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Genesys DX (discontinued)
Score 10.0 out of 10
Zoom Contact Center
Zoom Contact Center
Score 9.2 out of 10
Enterprises
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Score 10.0 out of 10
Conversica
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Score 9.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Amazon Alexa for BusinessKore.ai
Likelihood to Recommend
9.0
(1 ratings)
8.5
(2 ratings)
Usability
-
(0 ratings)
9.0
(2 ratings)
Support Rating
-
(0 ratings)
9.0
(2 ratings)
User Testimonials
Amazon Alexa for BusinessKore.ai
Likelihood to Recommend
Amazon AWS
Virtual assistants at work are still new features and have a lot to improve. 
The more features we have, the more we want new features.
In small environments we have "noise" between virtual assistants, making use inappropriate.
But in more distributed environments it is very good.
We still have a lot to learn (both, us and our Alexas).
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Kore.ai
It is a very flexible virtual assistance tool that is easy to develop enterprise-level complex bots without the knowledge of highly skilled programming. The platform has a straightforward and user-friendly interface. It has excellent documentation and answers all the possible questions of clients. Moreover, its customer support is really great. It is one of the fastest chatbot development platforms that are scalable, easy to integrate, and provides various domain support. Overall I had a great experience with Kore.ai.
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Pros
Amazon AWS
  • Communication between people on the team.
  • Interactive personal assistant.
  • Better workspace management.
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Kore.ai
  • Virtual Assistants.
  • Customer Journeys.
  • Bot Development.
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Cons
Amazon AWS
  • Could have a feature for group chats.
  • Alexa has some problems hearing nearby voices.
  • Website suggestions are irrelevant sometimes (should have user evaluation functionality for the answer, improving accuracy).
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Kore.ai
No answers on this topic
Usability
Amazon AWS
No answers on this topic
Kore.ai
For new users, it has one of the best UI/UX experiences. One can easily get used to the platform and integrate enterprise-level intelligent chatbots. It uses many AI algorithms that understand the queries very effectively and helps resolve client issues. You don't need any prior high-level experience in coding to build chatbots and can easily integrate a chatbot with the Kore.ai platform.
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Support Rating
Amazon AWS
No answers on this topic
Kore.ai
Our experience using Kore.ai makes it one of the best AI chatbot platforms we have ever used. Kore.ai bot builder is extremely easy to use and does not require technical expertise to make it live. A change in the flow can be made whenever required with the bot.
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Alternatives Considered
Amazon AWS
We looked at two other alternatives: Google Nest and Apple. But Alexa already has popular devices that many people on the team already had in their homes. And it would be easier to integrate into the professional environment. The cost of Amazon products is also much lower, which makes the product more competitive.
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Kore.ai
No answers on this topic
Return on Investment
Amazon AWS
  • Difficulties with technology integration.
  • Identify all possible uses.
  • We still lost a lot of time making new settings.
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Kore.ai
  • Assisted in solving customer questions.
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ScreenShots

Kore.ai Screenshots

Screenshot of Conversation Driven Dialog Builder - When fed user and IVA interactions as messages,  the platform automatically converts them into executable dialog tasks, making it easier for non-developers to build sophisticated IVAs.Screenshot of Explainable AI - Debugs the logic behind AI, generating information to make necessary changes, and fine-tune the performance.Screenshot of the UI to train the IVA for intents, entities, synonyms, and traitsScreenshot of analytics to track intent recognition rate, successful/unsuccessful interactions, dropoffs, popular channels and languages, NLP metrics, conversation flows and other critical metrics.