What users are saying about
142 Ratings
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Score 8.8 out of 100
37 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Network Performance Monitoring

    Amazon CloudWatch

    Feature Set Not Supported
    N/A
    8.5

    ThousandEyes

    85%
    ThousandEyes ranks higher in 7/7 features

    Network monitoring

    N/A
    0 Ratings
    9.0
    90%
    15 Ratings

    Baseline threshold calculation

    N/A
    0 Ratings
    8.8
    88%
    14 Ratings

    Alerts

    N/A
    0 Ratings
    9.8
    98%
    15 Ratings

    Network capacity planning

    N/A
    0 Ratings
    7.9
    79%
    13 Ratings

    Network mapping

    N/A
    0 Ratings
    8.1
    81%
    14 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.0
    80%
    14 Ratings

    Wireless infrastructure monitoring

    N/A
    0 Ratings
    8.0
    80%
    10 Ratings

    Attribute Ratings

    • ThousandEyes is rated higher in 1 area: Support Rating
    • Amazon CloudWatch and ThousandEyes are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.9

    Amazon CloudWatch

    89%
    40 Ratings
    8.9

    ThousandEyes

    89%
    15 Ratings

    Support Rating

    8.0

    Amazon CloudWatch

    80%
    14 Ratings
    9.2

    ThousandEyes

    92%
    3 Ratings

    Likelihood to Recommend

    Amazon CloudWatch

    Cloud watch is great and essential if you decide to invest in AWS and have any need to monitor the health of all aspects of your VPC resources, or at the organizational level (multiple accounts). Another benefit of the service is constant upgrades at no additional costs; the software evolves to develop modules and interface improvements. For first-time users in AWS, this is going to take a bit to understand, so the learning curve to this metrics environment can seem overwhelming at first glance/use.
    Rob Domenico | TrustRadius Reviewer

    ThousandEyes

    If this world is feeling out of control these days, you CAN access a bit more power. ThousandEyes will help make you a bit more master of mistress (etc) of your IT universe, folding in internet, cloud, Saas, etc. Get a better flyover view of all your processes and truly perceive end user experience. Oh, and I love the name ThousandEyes!!!
    Anonymous | TrustRadius Reviewer

    Pros

    Amazon CloudWatch

    • It provides lot many out of the box dashboard to observe the health and usage of your cloud deployments. Few examples are CPU usage, Disk read/write, Network in/out etc.
    • It is possible to stream CloudWatch log data to Amazon Elasticsearch to process them almost real time.
    • If you have setup your code pipeline and wants to see the status, CloudWatch really helps. It can trigger lambda function when certain cloudWatch event happens and lambda can store the data to S3 or Athena which Quicksight can represent.
    Apurv Doshi | TrustRadius Reviewer

    ThousandEyes

    • Alerting on outages. ThousandEyes provides a few different options to receive alerts: you can have alerts emailed to a subset of (or all) users, there is a basic Slack integration, and if more flexibility is required (or your preferred method of being alerted isn't built-in) webhooks can be used to hit another API.
    • Speeding up mean time to resolution (or mean time to innocence if you're a more siloed and blame-happy organization). Failure alerts can be configured to include the cause of the failure instead of just "resource x is down." For example, the alerts can come out and say that a website was down due to an HTTP 500, which will help prevent staff from spinning their wheels trying to diagnose the network from the client to the web server.
    • Post mortems and root cause analyses. After an outage has been resolved, it is possible to go back for up to 30 days without losing any level of detail for the test in question, and to view information like the DNS response received, the network path taken by the traffic, and any added latency incurred by an individual link. It can also be used to view Internet routing changes surrounding the incident.
    • Support. Every ticket or chat I have opened has been met by a friendly and helpful staff member that has been able to provide helpful insight into what is causing a particular issue, and what steps they will take on their side to resolve an issue or provide suggestions of steps to take on our side if necessary.
    Anonymous | TrustRadius Reviewer

    Cons

    Amazon CloudWatch

    • Memory metrics on EC2 are not available on CloudWatch. Depending on workloads if we need visibility on memory metrics we use Solarwinds Orion with the agent installed. For scalable workloads, this involves customization of images being used.
    • Visualization out of the box. But this can easily be addressed with other solutions such as Grafana.
    • By design, this is only used for AWS workloads so depending on your environment cannot be used as an all in one solution for your monitoring.
    Anonymous | TrustRadius Reviewer

    ThousandEyes

    • Continue to innovate and support more and more services. In the world of IOT and point to point traffic being more and more prevalent creating a flexible product is fantastic. Build on the end user product, last mile and even more sharing.
    Kevin Duffey | TrustRadius Reviewer

    Pricing Details

    Amazon CloudWatch

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0.0,012 per canary run

    Amazon CloudWatch Editions & Modules

    Edition
    First 10,000 Metrics$0.301
    Next 240,000 Metrics$0.101
    Next 750,000 Metrics$0.051
    Over 1,000,000 Metrics$0.021
    Dashboard$3.002
    Alarm - Standard Resolution (60 Sec)$0.103
    Alarm - High Resolution (10 Sec)$0.303
    Alarm - Composite$0.504
    Logs - Collect (Data Ingestion)$0.505
    Logs - Store (Archival)$0.035
    Logs - Analyze (Logs Insights queries)$0.0056
    Events - Custom$1.007
    Events - Cross-account$1.007
    Contributor Insights$0.508
    Contributor Insights - Matched Log Events$0.029
    Canaries$0.001210
    CloudWatch Evidently - Events$511
    CloudWatch Evidently - Analysis Units$7.5012
    CloudWatch RUM$113
    1. per month
    2. per month per dashboard
    3. per month per alarm metric
    4. per month per alarm
    5. per GB
    6. per GB of data scanned
    7. per million events
    8. per month per rule
    9. per month per one million log events that match the rule
    10. per canary run
    11. per 1 million events
    12. per 1 million analysis units
    13. per 100k events
    Additional Pricing Details
    With Amazon CloudWatch, there is no up-front commitment or minimum fee; you simply pay for what you use. You will be charged at the end of the month for your usage.

    ThousandEyes

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    ThousandEyes Editions & Modules

    Additional Pricing Details

    Support Rating

    Amazon CloudWatch

    Amazon CloudWatch 8.0
    Based on 14 answers
    Support is effective, and we were able to get any problems that we couldn't get solved through community discussion forums solved for us by the AWS support team. For example, we were assisted in one instance where we were not sure about the best metrics to use in order to optimize an auto-scaling group on EC2. The support team was able to look at our metrics and give a useful recommendation on which metrics to use.
    Ramindu Deshapriya | TrustRadius Reviewer

    ThousandEyes

    ThousandEyes 9.2
    Based on 3 answers
    You have online support from the tool itself 24/7 and they are very responsive. We also have a specific account manager and specific engineer assigned to help us with very specific questions for our environment. The level of response to our requirements is always super high. We have requested specific features to be added and these have been developed and introduced very quick tot he product (within weeks). Their DevOps and agile approach seems to pay off.
    Manuel Ayala | TrustRadius Reviewer

    Alternatives Considered

    Amazon CloudWatch

    Amazon CloudWatch is efficient, reliable and has a high speed response as compared to its competitors and it maximizes an application's life at the same time giving you the best load balance and storage, the services that Amazon CloudWatch provides are way better and cheaper for the prices attached to them.
    muphulusi dzivhani | TrustRadius Reviewer

    ThousandEyes

    ThousandEyes is able to monitor not only of network downtimes, but also to monitor bandwidth usage, paths, geo-locations and health of applications and platforms. This gives visibility of performance and metrics and flows, besides the alerting for troubleshooting.
    Jean Franco | TrustRadius Reviewer

    Return on Investment

    Amazon CloudWatch

    • We were able to set up log streaming, retention, and simple downtime alerts within a few hours, having no prior experience with CloudWatch, freeing up our engineers to focus on more important business goals.
    • CloudWatch log groups have made it relatively easy to detect and diagnose issues in production by allowing us to aggregate logs across servers, correlate failures, isolate misbehaving servers, etc. Thanks to CloudWatch, we are generally able to identify, understand and mitigate most production fires within 10-15 minutes.
    • Choosing CloudWatch to manage log aggregation has saved us quite a bit of time and money over the past year. Generally, 3rd-party log aggregation solutions tend to get quite expensive unless you self-host, in which case you typically need to spend a fair amount of time setting up, maintaining, and monitoring these services.
    Brian Dentino | TrustRadius Reviewer

    ThousandEyes

    • We saved over $1.5M in annual revenue in 2020 by leveraging ThousandEyes to identify and monitor critical customer infrastructures.
    • We have cut down out mean time to remediate customer network issues by 40% since ThousandEyes was implemented
    • Since we started using ThousandEyes, our customer retention has increased from 78% to 90%.
    Anonymous | TrustRadius Reviewer

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