What users are saying about
8 Ratings
8 Ratings
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Score 8.8 out of 100
211 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

amoCRM

Where amoCRM is extremely beneficial is with sales teams needing to find a cloud platform that can be easily learned and implemented. At the high school, college and small business level it is fairly priced and easy to work with. The automated pipeline to track calls, sites visits and online chats makes it fast and quick to connect with potential customers. In a day like today where it is crucial to make sales as fast as possible, because any hesitate could result in a loss of a sale, this platform makes it pretty simple. Web forms implemented on our website really helps to connect all of our communication. I would highly recommend it as a means for small businesses to track sales, clients and data. I think as the business grows there may be software that does the sales, marketing tracking side, as well as payroll and HR services as well to not need multiple providers.
Christopher Power | TrustRadius Reviewer

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

amoCRM
8.8
Sugar Sell (SugarCRM)
9.0
Customer data management / contact management
amoCRM
10.0
Sugar Sell (SugarCRM)
9.0
Workflow management
amoCRM
8.5
Sugar Sell (SugarCRM)
9.0
Opportunity management
amoCRM
8.0
Sugar Sell (SugarCRM)
9.4
Integration with email client (e.g., Outlook or Gmail)
amoCRM
8.5
Sugar Sell (SugarCRM)
8.9
Interaction tracking
amoCRM
9.0
Sugar Sell (SugarCRM)
9.0
Territory management
amoCRM
Sugar Sell (SugarCRM)
9.0
Contract management
amoCRM
Sugar Sell (SugarCRM)
8.5
Quote & order management
amoCRM
Sugar Sell (SugarCRM)
9.0
Channel / partner relationship management
amoCRM
Sugar Sell (SugarCRM)
9.2

Customer Service & Support

amoCRM
8.5
Sugar Sell (SugarCRM)
9.1
Call center management
amoCRM
8.5
Sugar Sell (SugarCRM)
9.4
Case management
amoCRM
Sugar Sell (SugarCRM)
8.7
Help desk management
amoCRM
Sugar Sell (SugarCRM)
9.2

Marketing Automation

amoCRM
8.9
Sugar Sell (SugarCRM)
8.2
Lead management
amoCRM
10.0
Sugar Sell (SugarCRM)
9.2
Email marketing
amoCRM
7.8
Sugar Sell (SugarCRM)
7.3

CRM Project Management

amoCRM
6.3
Sugar Sell (SugarCRM)
9.1
Task management
amoCRM
8.3
Sugar Sell (SugarCRM)
9.2
Billing and invoicing management
amoCRM
5.0
Sugar Sell (SugarCRM)
9.1
Reporting
amoCRM
5.8
Sugar Sell (SugarCRM)
9.1

CRM Reporting & Analytics

amoCRM
7.5
Sugar Sell (SugarCRM)
9.1
Forecasting
amoCRM
7.3
Sugar Sell (SugarCRM)
9.3
Pipeline visualization
amoCRM
10.0
Sugar Sell (SugarCRM)
8.7
Customizable reports
amoCRM
5.3
Sugar Sell (SugarCRM)
9.1

Customization

amoCRM
8.5
Sugar Sell (SugarCRM)
9.1
Custom fields
amoCRM
10.0
Sugar Sell (SugarCRM)
9.1
Scripting environment
amoCRM
7.0
Sugar Sell (SugarCRM)
9.5
API for custom integration
amoCRM
8.5
Sugar Sell (SugarCRM)
9.2
Custom objects
amoCRM
Sugar Sell (SugarCRM)
8.8

Security

amoCRM
9.3
Sugar Sell (SugarCRM)
9.1
Single sign-on capability
amoCRM
10.0
Sugar Sell (SugarCRM)
9.3
Role-based user permissions
amoCRM
8.5
Sugar Sell (SugarCRM)
8.8

Social CRM

amoCRM
10.0
Sugar Sell (SugarCRM)
9.4
Social data
amoCRM
10.0
Sugar Sell (SugarCRM)
9.3
Social engagement
amoCRM
10.0
Sugar Sell (SugarCRM)
9.5

Integrations with 3rd-party Software

amoCRM
8.5
Sugar Sell (SugarCRM)
9.3
Marketing automation
amoCRM
8.5
Sugar Sell (SugarCRM)
9.0
Compensation management
amoCRM
Sugar Sell (SugarCRM)
9.5

Platform

amoCRM
8.5
Sugar Sell (SugarCRM)
8.2
Mobile access
amoCRM
8.5
Sugar Sell (SugarCRM)
8.2

Pros

amoCRM

  • Easy to use interface. You can customize your lead's view to show the most important information for amoCRM users.
  • Ready to use Integrations. You can integrate amoCRM with your virtual PBX service, end-to-end analytics service, mailing services.
  • Rich API. You can easily export all leads from amoCRM to different services and work with this data.
  • Customization. You can add your own fields to lead card to fit your needs.
  • Access management. You can set up different rights for different users, so only several users can, for example, delete leads or export data.
Roman Yarovyi | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Cons

amoCRM

  • Room for improvement would be that you need to manually integrate some of the apps for use.
  • Adding information to different fields is timely, and having an auto-fill would be very useful for a lot of the text fields. Perhaps using AI platforms could help identify what content should flow where on the platform.
  • Allow for Twitter integration. Grabbing leads from twitter is very important, using it for FB Messenger is great, but what about other platforms?
Christopher Power | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

amoCRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Usability

amoCRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.6
Based on 7 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Reliability and Availability

amoCRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Performance

amoCRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Support Rating

amoCRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.6
Based on 15 answers
The support overall at least for us has been phenomenal. Anytime that the system has any Issues at all IT gets in contact from someone from support to get the system back up and running. Have never gone more than 30 minutes with the system not working. So overall I will be definetely recommending this system in any other company that I may work for in the future.
Sebastian Cuadras | TrustRadius Reviewer

In-Person Training

amoCRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Online Training

amoCRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Implementation Rating

amoCRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 9 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Alternatives Considered

amoCRM

Reasons why we chose amoCRM:1. It's customizable, we can add custom fields and processes.2. It has a lot of ready integrations with services we use.3. Rich API that allows building completely custom analytics based on data from CRM.4. UI can be customized too. We show our internal users all the data they need to work with the client.
Roman Yarovyi | TrustRadius Reviewer

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Scalability

amoCRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Return on Investment

amoCRM

  • Positive impact is on time, the mobile app makes it easy to implement on all devices. For students, it helps to improve their communication skills.
  • Positive, the leads you can gather all in one place makes it much more of an efficient process to track communication, so it saves time, and as a result, saves money.
  • Negative, it seems to take up a lot of data on our mobile devices. Overall it does not have a major impact on the business, but on a mobile device it does drain the battery more than other apps do.
Christopher Power | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

Screenshots

Pricing Details

amoCRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

amoCRM Editions & Modules

Edition
Basic$151
Advanced$25.001
Enterprise$451
  1. /user/month
Additional Pricing Details
No minimum amount of users. Free set-up assistance with your own personal amoCRM expert.

Sugar Sell (SugarCRM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sugar Sell (SugarCRM) Editions & Modules

Edition
Sugar Cell$80.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

amoCRM
8.3
Sugar Sell (SugarCRM)
8.6

Likelihood to Renew

amoCRM
Sugar Sell (SugarCRM)
8.2

Usability

amoCRM
Sugar Sell (SugarCRM)
9.6

Reliability and Availability

amoCRM
Sugar Sell (SugarCRM)
10.0

Performance

amoCRM
Sugar Sell (SugarCRM)
10.0

Support Rating

amoCRM
Sugar Sell (SugarCRM)
9.6

In-Person Training

amoCRM
Sugar Sell (SugarCRM)
9.0

Online Training

amoCRM
Sugar Sell (SugarCRM)
8.0

Implementation Rating

amoCRM
Sugar Sell (SugarCRM)
9.0

Scalability

amoCRM
Sugar Sell (SugarCRM)
9.0

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