Answerbase vs. Jira Service Management
Answerbase vs. Jira Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Answerbase | Mid-Size Companies (51-1,000 employees) | Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse content and articles to meet their demand for information about your products and services. Each system comes with administration and moderation tools that are designed to help companies customize, manage and grow an engaging platform. According to the vendor, advanced features like moderation, user group management, actionable content insights,… | $49 per month | |
Jira Service Management | N/A | Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users… | $0 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Answerbase Enterprise allows for 100% custom adaptations and developments to take whatever ideas, new functionalities or integration requirements you may have and make them a reality. Our knowledgeable team will manage setup, integration, and provide web-based education and training to make sure your team has all the tools and information they need to successfully manage and grow your site. Therefore, we organize a quote on a per customer basis only for customers interested in an Enterprise implementation. | — | ||||||||||||||
More Pricing Information |
Answerbase | Jira Service Management | |
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ITSM asset management |
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Answerbase | Jira Service Management | |
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Small Businesses | Notion Score 8.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Tridion Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Tridion Score 9.0 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Answerbase | Jira Service Management | |
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Likelihood to Recommend | 10.0 (1 ratings) | 5.8 (76 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (1 ratings) |
Usability | - (0 ratings) | 9.6 (2 ratings) |
Support Rating | - (0 ratings) | 9.1 (25 ratings) |
Answerbase | Jira Service Management | |
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Likelihood to Recommend | Lumin Creative | Atlassian |
Pros | Lumin Creative | Atlassian |
Cons | Lumin Creative | Atlassian |
Usability | Lumin Creative No answers on this topic | Atlassian |
Support Rating | Lumin Creative No answers on this topic | Atlassian |
Alternatives Considered | Lumin Creative | Atlassian |
Return on Investment | Lumin Creative | Atlassian |
ScreenShots | Answerbase Screenshots | Jira Service Management Screenshots |