What users are saying about
This review does not include a rating.
15 Ratings
This review does not include a rating.
15 Ratings
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Score 6.8 out of 101

Likelihood to Recommend

AnswerDash

No answers on this topic

NICE Satmetrix

Satmetrix offers easy to use survey building tools, but if you are looking for more than a basic analysis of data you will need to export the data. Satmetrix also has social comment tracking but we do not use that in our organization.
Lawrence Kravitz profile photo

Feature Rating Comparison

Survey Format & Appearance

AnswerDash
NICE Satmetrix
8.0
Survey templates
AnswerDash
NICE Satmetrix
8.0
Themes
AnswerDash
NICE Satmetrix
8.0
Custom logo/branding
AnswerDash
NICE Satmetrix
8.0

Survey Content

AnswerDash
NICE Satmetrix
8.0
Changes to live survey
AnswerDash
NICE Satmetrix
8.0
Question design help
AnswerDash
NICE Satmetrix
8.0
Multiple question types
AnswerDash
NICE Satmetrix
8.0

Survey Logic

AnswerDash
NICE Satmetrix
8.0
Survey logic flexibility
AnswerDash
NICE Satmetrix
8.0

Survey Reporting & Analytics

AnswerDash
NICE Satmetrix
8.0
Response tracking
AnswerDash
NICE Satmetrix
8.0
Data export
AnswerDash
NICE Satmetrix
8.0
Standard reports
AnswerDash
NICE Satmetrix
8.0
Custom reports
AnswerDash
NICE Satmetrix
8.0
Analytics
AnswerDash
NICE Satmetrix
8.0

Survey Administration & Security

AnswerDash
NICE Satmetrix
8.0
Access controls
AnswerDash
NICE Satmetrix
8.0
Compliance
AnswerDash
NICE Satmetrix
8.0

Pros

AnswerDash

No answers on this topic

NICE Satmetrix

  • Provides out of the box analytic charts, graphs, and data.
  • Is flexible in the number of surveys you can send.
  • Has a "survey builder" which makes creating surveys and survey logic easy.
Lawrence Kravitz profile photo

Cons

AnswerDash

No answers on this topic

NICE Satmetrix

  • Ironically, I found the customer support to be wanting. I regularly emailed them regarding an issue with my certification and it wasn't resolved for 6 months. More so, my emails were not returned in a timely manner and, at least once, not at all.
  • Some of the concepts taught are more abstract/subjective; having an official Satmetrix resource for questions (as opposed to the user community) would be welcome.
No photo available

Likelihood to Renew

AnswerDash

No score
No answers yet
No answers on this topic

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The product is easy to use, the support is good and we have a very strong relationship with our Satmetrix team. Really like the product and what it can do for us.
Geoff Gardner, MSPM, MBCS, CITP profile photo

Alternatives Considered

AnswerDash

No answers on this topic

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
No photo available

Return on Investment

AnswerDash

No answers on this topic

NICE Satmetrix

  • Satmetrix has provided us with the tools and process for forecasting future client retention.
No photo available

Pricing Details

AnswerDash

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison