Antavo Enterprise Loyalty Cloud vs. Qualifio

One specific scenario where Antavo proved to be well-suited was the activation of a challenge where customers earned bonus loyalty points if they used a specific gift card for a purchase on the website. This feature was implemented smoothly and effectively boosted customer engagement. On the other hand, a scenario where Antavo fell short was during an export of the entire customer database (2.5 million users), aggregated by levels (4 levels) with details of points that had expired over the course of the year. The extraction process for these data, even after months, was never completed.

Incentivized

It's a great tool to diversify and strengthen your acquisition strategy/enrich your database with extra information about users

Incentivized

• The technology that makes sense our innovative loyalty program.
• -The company's constant evolution improving their features and releasing new ones.
• -Great customer support.

• User-friendly reporting dashboard
• Intuitive campaign creation process
• Great support from the customer success team
• Multiple campaign (game) forms to choose from

Incentivized

• Workflow function difficult to use
• More B2B functionality
• Dashboards

Incentivized

• Some terms in campaign creation template are very tech and might be difficult to understand for new users
• It's quite difficult to edit look&feel of a campaign, it could be more intuitive

Incentivized

Overall usability is very satisfying and it is a good systematic user experience, all the systems having some issues so it is also having issues in the system. But it makes some of our campaigns easily manageable and you can get the best return on investment on our campaigns. It is also very easy to manage too.

Incentivized

Customer support is not well organised and you can make many efforts to get the resolution. For email or phone support you have to have the patience to deal with the support team, also if you submit a query the responding time is usually high.

Incentivized

• Loyalty members’ AOV in 2023 was more than twice than AOV of not loyalty members
• Antavo has positively impacted our overall business objectives by enhancing customer retention over years.
• Antavo made possible increasing engagement through loyalty challenges and rewards.

Incentivized

• Significant increase in loyalty acquisition
• An important decrease in a global Cost per Acquisition
• More diverse acquisition strategy

Incentivized