ApexChat vs. Comm100

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ApexChat
Score 5.3 out of 10
N/A
ApexChat is a live chat tool from the company of the same name in Pleasonton, California.N/A
Comm100
Score 8.2 out of 10
N/A
Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. Comm100 helps organizations to provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging – from within one integrated platform. Boasting more than 15,000 customers worldwide over 14 years of experience, Comm100 is helping organizations such…
$31
per month per user
Pricing
ApexChatComm100
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ApexChatComm100
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ApexChatComm100
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
ApexChatComm100
Small Businesses
Gist
Gist
Score 9.6 out of 10
Gist
Gist
Score 9.6 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ApexChatComm100
Likelihood to Recommend
7.6
(2 ratings)
8.2
(2 ratings)
Likelihood to Renew
-
(0 ratings)
8.2
(1 ratings)
Usability
-
(0 ratings)
9.1
(2 ratings)
Support Rating
-
(0 ratings)
7.3
(1 ratings)
User Testimonials
ApexChatComm100
Likelihood to Recommend
ApexChat
For small businesses on a small budget, [ApexChat] gets the job done, but it is a barebones system. Not the best enterprise solution.
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Comm100
Comm100 has been great for getting customers to specific pieces of content (drivers, downloads, collateral, use cases, etc.) while the customer reaches out. The ability to share specific links in the chat window and have a preview appear is especially neat
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Pros
ApexChat
  • Great chat box designs on website.
  • Great backend support.
  • Multi-language options.
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Comm100
  • We have a live chat icon on the website, so users can easily contact us for instant support.
  • Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support.
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Cons
ApexChat
  • Updated UI
  • Additional reporting options
  • Greater flexibility in chat widget appearance and size
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Comm100
  • Salesforce integration is good, but is a touch buggy, and is tough to diagnose.
  • If you know anything about computers, the training Comm100 provides is remedial.
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Usability
ApexChat
No answers on this topic
Comm100
Super easy to use if you know anything about computers. Comm100 has done a good job of putting together functionality and easy of use for all levels.
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Support Rating
ApexChat
No answers on this topic
Comm100
Customer support seems pretty good — though we haven't had many issues, our experience with getting them to troubleshoot our Salesforce integration was really the only frustrating part. We had to repeat ourselves a bunch, and the issue never really went away. We just ignored it and moved beyond
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Alternatives Considered
ApexChat
ApexChat is good if you want to outsource your website chat. If you want to keep things in-house and have an employee manage it, we prefer SalesIQ.
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Comm100
After a lot of research, Comm100 was our first choice. No other platform seemed as robust or provided us with as much room for growth as Comm100 did/does.
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Return on Investment
ApexChat
  • Increased lead flow
  • Chat conversion improved
  • Not scalable due to lack of features
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Comm100
  • Our download-to-purchase cycle increased by around 3% after applying the live chat system.
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ScreenShots

Comm100 Screenshots

Screenshot of Streamline Support One Platform, Endless PossibilitiesScreenshot of Comm100 Agent ConsoleScreenshot of Report - Chat VolumeScreenshot of Chat WindowScreenshot of Web, Desktop and Mobile App