Appcast vs HireRight

Appcast

It has allowed me to streamline my job ad buying and selling process all in one dashboard.

Verified User

Manager in Marketing

Sports Company, 11-50 employees

HireRight

Pre-employment screenings for DOT regulated drivers is still a challenge and doesn't take advantage of the online ordering options that HireRight can offer for other roles (though the DOT is equally to blame for this). HireRight really shines when we are screening individuals for roles not regulated by the DOT, or when we are using their batch upload option to process large numbers of requests at once (e.g. random drug screenings, Annual MVR pulls). In these areas, it has saved us a huge amount of time that would have otherwise been wasted on repetitive, administrative tasks.

Read full review

Daniel Hartmann

Employee Services Supervisor

Hajoca CorporationWholesale, 1001-5000 employees

View all 17 answers on this topic

Feature Rating Comparison

8.8

Notifications and Alerts

—

8.4

Pros

Makes it easy to manage job feeds.
Makes it easy to manage traffic acquisition from multiple publishers.
Easy to use reporting dashboard for you and your customers.

Read full review

Verified User

Manager in Marketing

Sports Company, 11-50 employees

View all 1 answers on this topic

Support: online live chat, email, and phone. This makes it so much easier to get help when you need it in whatever way is most convenient for you.
Giving detailed updates on pending checks. When I go look to see why a check is still pending there are notes with dates and times detailing what they are waiting for or what has been done.
HireRight is usually pretty quick on turn around time.

Read full review

Caitlin Callahan

HR Assistant

System Soft TechnologiesInformation Technology and Services, 201-500 employees

View all 17 answers on this topic

Cons

Need to be more open to suggestions from clients.
Need to get better customer service turnaround time.
Need more knowledgeable staff.

Read full review

Verified User

Manager in Marketing

Sports Company, 11-50 employees

View all 1 answers on this topic

The chat feature is a great value add but there can be delays at times.

Read full review

Verified User

Director in Human Resources

Biotechnology Company, 10,001+ employees

View all 17 answers on this topic

Support

No score

No answers yet

No answers on this topic

Ask the community to sound off

HireRight2.7

Based on 1 answer

Front line support, which is what our users are forced to deal with, rarely offers timely and acceptable solutions. To get good results, I often have to escalate issues to our account manager (who is wonderful). It seems as though any support request that is handled through normal channels takes far too long to be completed.

Read full review

Daniel Hartmann

Employee Services Supervisor

Hajoca CorporationWholesale, 1001-5000 employees

View all 1 answers on this topic