Appcues

Appcues

27 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Appcues	Score 9.1 out of 10	N/A	Appcues is online software for creating in-product experiences such as user onboarding, feature announcements, etc. without writing any code. (The vendor believes it's the non-technical people who oftentimes have the best information about a software user's needs and desires.) The goal of using Appcues is to improve product engagement within the user's own customer base.	$299 per month/billed monthly

Pricing

Appcues

Editions & Modules

Essentials: $299
per month/billed monthly
Growth: $879
per month/billed annually
Enterprise: Contact sales team

Offerings

Pricing Offerings
Appcues
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Appcues
Considered Both Products	Appcues AD Aishik Dhar Product Manager Chose Appcues It has a much, much better user interface, better customer care, and of course better pricing. This along with the fact that they were very accommodating for our use case ensured we went ahead with Appcues. Incentivized Helpful? Duncan Hernandez Sr. Data Analytics Consultant Chose Appcues Most of these tools all promise the same thing and have similar directions. I think that Appcues is great if the budget is there and not going to be a problem. Where it really shines is it's customization and easy-to-use interface that truly makes the experience very smooth. Sto… Incentivized Helpful? TP Tanish Pruthi Marketing Associate Chose Appcues We took a demo for Whatfix but thought them nowhere to be close to Appcue's functionalities. Even though I want more theming options in Appcues, it still has more variety than Whatfix. Also, to make changes to flows, Appcues is more nimble, and you can preview the resultant … Incentivized Helpful? Tim Aderman Director of Marketing Chose Appcues One of the things we really loved about Appcues that ultimately led us to go with them is that it has a two-way integration with Heap Analytics. We are big fans of Heap, so being able to create user segments in Heap and push them over to Appcues to show modals to was a huge … Incentivized Helpful? JP Juan Palma Software Development Manager Chose Appcues We looked at WalkMe a while back when we started looking for a solution, but Appcues at that time made it significantly easier to use and implement. I haven't evaluated WalkMe recently, but I'm sure they've come a long way, just as Appcues has. Incentivized Helpful? Jared DeLong Customer Success Manager Chose Appcues Appcues is much more affordable than WalkMe and Pendo from our research. We were previously using Intercom, however Intercom was designed more for purely in-app messaging rather than actually providing flows and cues guiding users throughout an app. We also received lots of … Incentivized Helpful?
Top Pros	Pro Not complete Pro Allows custom Pro Beta testing
Top Cons	Minus Pop ups Minus Right corner Minus Deployment process

Best Alternatives
	Appcues
Small Businesses	Pendo.io Score 8.2 out of 10
Medium-sized Companies	Whatfix Score 9.3 out of 10
Enterprises	Whatfix Score 9.3 out of 10
All Alternatives	View all alternatives

User Ratings
	Appcues
Likelihood to Recommend	7.7 (7 ratings)

User Testimonials
	Appcues
Likelihood to Recommend	Appcues It is well suited for SaaS products or services that have a highly complex user interface. Through Appcues, you can ensure that people discover all the existing and new features and make them understand the value of your product as soon as possible to address the evergreen issue of churn. But if your user interface is really messed up, you should change the product itself instead of using a tool like Appcues to explain everything on the screen. Incentivized TP Tanish Pruthi Marketing Associate Read full review
Pros	Appcues As a whole, Appcues is very easy to use. You can build templates to easily style future modal windows and tooltips. They have great customer service! Any time I've had a question our support rep always gets back to me with solutions. Incentivized Tim Aderman Director of Marketing Read full review
Cons	Appcues We were extremely surprised that there are not any Appcues used in Appcues. The app is pretty easy to use, once you figure out how to use it. There were not any type of tutorials when we logged in that quickly walked through how to setup a flow. Appcues has lots of support articles, however they are almost so numerous that it was hard to find simple onboarding documentation that we found useful. The different tooltips and product actions are great, but being able to customize the different cues a little bit more by changing sizes and aspect ratios could be an improvement. Incentivized Jared DeLong Customer Success Manager Read full review
Alternatives Considered	Appcues It has a much, much better user interface, better customer care, and of course better pricing. This along with the fact that they were very accommodating for our use case ensured we went ahead with Appcues. Incentivized AD Aishik Dhar Product Manager Read full review
Return on Investment	Appcues Appcues has allowed us to quickly deploy user help features that target specific users, audiences, even customers with very little effort. Appcues has helped gain user traction by providing helpful tooltips, tours, and other rich content, reducing the first-time user learning curve. Incentivized JP Juan Palma Software Development Manager Read full review
ScreenShots