What users are saying about

Apptivo

4 Ratings

Worksection

4 Ratings

Apptivo

4 Ratings
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Score 8 out of 101

Worksection

4 Ratings
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Score 7 out of 101

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Likelihood to Recommend

Apptivo

(UPDATE: Please note that my review was for the Version 5 of their apps. They have recently updated 2 of their main apps to V6 which show a lot of improvements. The sad thing however is that many of their 40+ apps never even made to V5 let alone V6. V5 to V6 has taken over a year and only the core apps are getting attention.)

As it stands Apptivo is only useful for one person or sole trader type entities. If your business wants to use all the apps and works internationally then Apptivo will create headaches and frustration rather than increasing productivity. They may solve many of the 100+ items we provided them with free of charge in an upcoming release, but we left with a bad taste in our mouth. Countless hours lost in our business while we acted as bug finders for Apptivo while paying for the product.
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Worksection

I can prescribe Worksection for computerized offices, for organizations that consider the season of their representatives and who pitch time to their clients
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Feature Rating Comparison

Sales Force Automation

Apptivo
4.7
Worksection
Customer data management / contact management
Apptivo
8.7
Worksection
Workflow management
Apptivo
6.8
Worksection
Territory management
Apptivo
4.5
Worksection
Opportunity management
Apptivo
4.5
Worksection
Integration with email client (e.g., Outlook or Gmail)
Apptivo
6.0
Worksection
Quote & order management
Apptivo
1.0
Worksection
Interaction tracking
Apptivo
1.8
Worksection
Channel / partner relationship management
Apptivo
4.5
Worksection

Customer Service & Support

Apptivo
5.7
Worksection
Case management
Apptivo
7.7
Worksection
Help desk management
Apptivo
3.6
Worksection

Marketing Automation

Apptivo
4.5
Worksection
Lead management
Apptivo
4.5
Worksection
Email marketing
Apptivo
4.5
Worksection

CRM Project Management

Apptivo
7.3
Worksection
Task management
Apptivo
8.7
Worksection
Billing and invoicing management
Apptivo
4.5
Worksection
Reporting
Apptivo
8.7
Worksection

Customization

Apptivo
6.4
Worksection
Custom fields
Apptivo
6.4
Worksection
Custom objects
Apptivo
6.4
Worksection

Security

Apptivo
9.8
Worksection
Single sign-on capability
Apptivo
9.9
Worksection
Role-based user permissions
Apptivo
9.7
Worksection

Platform

Apptivo
9.7
Worksection
Mobile access
Apptivo
9.7
Worksection

Project Management

Apptivo
Worksection
7.7
Task Management
Apptivo
Worksection
7.0
Resource Management
Apptivo
Worksection
6.0
Gantt Charts
Apptivo
Worksection
8.0
Scheduling
Apptivo
Worksection
9.0
Workflow Automation
Apptivo
Worksection
8.0
Team Collaboration
Apptivo
Worksection
7.0
Support for Waterfall Methodology
Apptivo
Worksection
8.0
Document Management
Apptivo
Worksection
8.0
Mobile Access
Apptivo
Worksection
8.0
Timesheet Tracking
Apptivo
Worksection
8.0
Change request and Case Management
Apptivo
Worksection
8.0
Budget and Expense Management
Apptivo
Worksection
7.0

Professional Services Automation

Apptivo
Worksection
7.3
Quotes/estimates
Apptivo
Worksection
8.0
Invoicing
Apptivo
Worksection
7.0
Project & financial reporting
Apptivo
Worksection
7.0

Pros

  • Built in support for new users.
  • Basic crm works...just dont expect it do anything well beyond the basic.
  • Price.
  • Google Apps integration is better than a lot of the competition who charge and anwful lot more.
  • They are open to and try adapt quickly based on customer feedback.
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  • I like adaptable assignments and subtasks, extended security for errands and remarks (since we are working with our customers inside Worksection) and inherent clock with hourly rates.
  • Worksection encourages us to break down complex undertaking into assignments and subtasks, set due dates and control time spent.
  • We additionally share reports from Worksection to our customers, it encourages us to assemble straightforward relations with our customers. What's more, we figure pay for our representative in view of these reports.
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Cons

  • Homescreen claims to be the center of the application however the sub sections are mostly flawed or do not function as one would expect.
  • The built in email client kinda works but depending on which section of the app you are in the default font will be different from your signature. Also you cannot add a cell phone to staff signatures. I asked about this for months. It was never fixed. When will CRM companies learn that email is STILL the center of many business. It is unacceptable to have different fonts in the same mail and signatures that change from client to client.
  • They frequently messed up our contact data.
  • Multi currency exists on invoices but not on other apps.
  • Fragmentation with their apps....some apps are still on version 3 some on 4 and some on version 5. This means you are forced to deal with 2 or more different user interfaces within the same app.
  • No consistency between the apps.
  • Often there is little or no integration between the apps inside Apptivo.
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  • Issues with composing editorial - must reload page to write
  • Old style design
  • Unfortunately there is no work area customer, it would be exceptionally valuable. Continually fixing to the Internet, extremely awkward when it isn't. I have this happens all the time. I'm sitting tight for new forms and I trust that I won't be disillusioned.
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Usability

Apptivo2.7
Based on 1 answer
Our uses kept running into bugs that stopped them from doing simple things like creating a contact or selecting an item from a custom drop list which is required to save the contact or item. This of course is after time was spent filling out all the previous data which gets lost when you cannot complete the form. This is just one example of many.
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No score
No answers yet
No answers on this topic

Implementation

Apptivo3.6
Based on 1 answer
If you are starting a business and want a free app or nearly free app that can grow with you....then apptivo could be for you. However if you grow faster than them then you will be quickly seeking alternatives
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No score
No answers yet
No answers on this topic

Alternatives Considered

Sellsy is the app that comes closest in terms of feature set. It is a lot more expensive but even with its flaws and terrible Google integration is still is a measurably better product in terms of taking care of your business. Unfortunately for Apptivo it tries to do everything with its 40+ apps but not one of those apps succeed in being great when compared to the competition. The competition in all cases are much more expensive than Apptivo but it is a case of you get what you pay for.

Solve360 is probably the best Google integrated crm product on the market today however it is not a business management platform. Work[etc] is another great platform with excellent Google integration but doesn't do stock management or multi-currency. Also way over-priced!
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I like flexible tasks and subtasks, expanded privacy for tasks & comments (because we are working with our clients inside Worksection) and built-in timer with hourly rates.Worksection helps us to decompose complex project into tasks and subtasks, set deadlines and control time spent.
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Return on Investment

  • It cost us money.
  • We lost a few hundred man hours on this. We stuck with them for a while based upon the promises received and the excellent speed at which support would reply to concerns. However fixes to the big issues still have not arrived a year later.
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  • With this application, we have essentially enhanced the nature of our work, because everything is organized and reasonable. It is exceptionally advantageous that we can interface the customer to Worksection, which streamlines activities.
  • Incredible cost. The greatest arrangement of 250 GB and a boundless number of "ventures", "organizations" and "individuals" on the record, makes this program the most beneficial - now it is $120 every month, considering the markdown when paying yearly. This is finished opportunity and trustworthiness - lead somewhere around 10 distinct organizations and 1000 individuals.
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Pricing Details

Apptivo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Apptivo Editions & Modules
Apptivo
Edition
Starter
Free1
Premium
$101
Ultimate
$251
Enterprise
N/A
1. Per User per Month
Additional Pricing Details

Worksection

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Worksection Editions & Modules
Worksection
Additional Pricing Details