AskNicely vs Opinion Stage

Likelihood to Recommend

AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.

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Nikhil George

Product Manager

Spotlight ReportingComputer Software, 11-50 employees

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Opinion Stage is excellent at developing quizzes and surveys that help you build any type of product or funnel that needs them. I especially like the professional look that Opinion Stage gives my quizzes and surveys

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Louis Santini

Marketing Manager

Paradise GetawaysLeisure, Travel & Tourism, 1-10 employees

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Feature Rating Comparison

AskNicely

Opinion Stage

Survey templates

Themes

Custom logo/branding

AskNicely

Opinion Stage

Changes to live survey

Question design help

Multiple question types

AskNicely

Opinion Stage

Survey logic flexibility

AskNicely

Opinion Stage

Response tracking

Data export

Standard reports

Custom reports

Analytics

AskNicely

Opinion Stage

Access controls

Compliance

AskNicely

Opinion Stage

Vendor-offered crowdsourcing

Respondent restrictions

Pros

NPS Surveys - Easy to access and use and branded for our company.
Analytics - AskNicely provides simple and robust analytics for identifying trends in data.
Workflows - AskNicely uniquely provides automated workflows in response to NPS results. This means teams like customer success and marketing can spend less time reacting and researching and more time working to create programs that drive more business and improve our customer experience.

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Joel DeWitt

Director of Customer Success

Imprev, Inc.Computer Software, 11-50 employees

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Great customer service.
Great technology.
Great product.

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Louis Santini

Marketing Manager

Paradise GetawaysLeisure, Travel & Tourism, 1-10 employees

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Cons

Integrations could always be another but they do a nice job getting Asknicely and CRM’s talking nicely to one another
I’d like to see more resources on how to take small businesses to the next level of CX execution using NPS and AskNicely
More, not fewer plan options

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Jim Ford

CEO (Chief Experience Officer), ASBC

LTC Customer Experience ConsultingNon-Profit Organization Management, 51-200 employees

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Better communication when sending out your invoice.

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Louis Santini

Marketing Manager

Paradise GetawaysLeisure, Travel & Tourism, 1-10 employees

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Alternatives Considered

We are still evaluating SurveyMonkey against AskNicely, but initial results would seem to favor the latter. For ease-of-use, flexibility, and easily accessible analytics, AskNicely wins on all counts. Both have robust outreach engines, and there are limitations and pros/cons on each application. It is at least a very competitive match up, and I would hesitate to besmirch one tool over the other. SurveyMonkey users would benefit from giving AskNicely a once-over, though.

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Art Taylor

Manager, Customer Advocacy

MagViewInformation Technology and Services, 51-200 employees

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Opinion Stage blows them all away!

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Louis Santini

Marketing Manager

Paradise GetawaysLeisure, Travel & Tourism, 1-10 employees

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Return on Investment

Ask Nicely is just for internal use and we don't monitor it in relevance to GMV
Ask Nicely is a good way to provide quantifiable goals in customer service which is often qualitative
Ask Nicely is a great way to follow up with all customers who have not had a good experience

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Verified User

Representative in Customer Service

Design Company, 11-50 employees

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Helped us develop our honeymoon project so that we could keep moving forward.

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Louis Santini

Marketing Manager

Paradise GetawaysLeisure, Travel & Tourism, 1-10 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

$29*

* per subscription

Rating Summary

AskNicely

Opinion Stage

Likelihood to Recommend

AskNicely

Opinion Stage

Feature Rating Comparison

Survey templates

Themes

Custom logo/branding

Changes to live survey

Question design help

Multiple question types

Survey logic flexibility

Response tracking

Data export

Standard reports

Custom reports

Analytics

Access controls

Compliance

Vendor-offered crowdsourcing

Respondent restrictions

Pros

AskNicely

Opinion Stage

Cons

AskNicely

Opinion Stage

Alternatives Considered

AskNicely

Opinion Stage

Return on Investment

AskNicely

Opinion Stage

Screenshots

AskNicely

Opinion Stage

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Add comparison