What users are saying about
13 Ratings
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Score 8.1 out of 101
44 Ratings
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Score 7.7 out of 101

Likelihood to Recommend

Aspect Unified IP

If you are a call center looking to take advantage of agents being able to work in both an inbound and outbound capacity at the same time I think Aspect is a no-brainer. There is no CTI connectivity to deal with. It is all 100% seamless between all call types (inbound, dialer, manual). The tools are very intuitive, and the backend reporting tables are easy to use/query. If you are a smaller inbound only shop or even a small blend shop this product might be cost-prohibitive especially if it is an on-premise solution. In those cases, their cloud-based solution might make the most sense.
Joseph Burda profile photo

ContactWorld for Salesforce

ContactWorld is extremely well suited for industry specific clients. However, ContactWorld doesn't give us the necessary information for prospective clients as much as we would like. ContactWorld is less appropriate for a place to actually talk to clients, specifically for my company, we have a different software that we use for that and we love using it.
No photo available

Feature Rating Comparison

Contact Center Software

Aspect Unified IP
9.0
ContactWorld for Salesforce
9.2
Agent dashboard
Aspect Unified IP
8.5
ContactWorld for Salesforce
10.0
Validate callers
Aspect Unified IP
9.0
ContactWorld for Salesforce
10.0
Outbound response
Aspect Unified IP
9.0
ContactWorld for Salesforce
10.0
Call forwarding
Aspect Unified IP
9.0
ContactWorld for Salesforce
9.0
Click-to-call (CTC)
Aspect Unified IP
9.5
ContactWorld for Salesforce
9.0
Warm transfer
Aspect Unified IP
9.0
ContactWorld for Salesforce
10.0
Predictive dialing
Aspect Unified IP
9.5
ContactWorld for Salesforce
9.0
Interactive voice response
Aspect Unified IP
9.0
ContactWorld for Salesforce
9.0
REST APIs
Aspect Unified IP
9.0
ContactWorld for Salesforce
6.0
Call scripts
Aspect Unified IP
9.0
ContactWorld for Salesforce
8.0
Call tracking
Aspect Unified IP
9.5
ContactWorld for Salesforce
10.0
Multichannel integration
Aspect Unified IP
8.0
ContactWorld for Salesforce
10.0
CRM software integration
Aspect Unified IP
8.5
ContactWorld for Salesforce
10.0

Workforce Optimization (WFO)

Aspect Unified IP
8.5
ContactWorld for Salesforce
10.0
Inbound call routing
Aspect Unified IP
9.0
ContactWorld for Salesforce
10.0
Omnichannel inbound routing
Aspect Unified IP
8.0
ContactWorld for Salesforce
10.0
Recording
Aspect Unified IP
9.5
ContactWorld for Salesforce
10.0
Quality management
Aspect Unified IP
9.0
ContactWorld for Salesforce
10.0
Call analytics
Aspect Unified IP
8.5
ContactWorld for Salesforce
10.0
Historical reporting
Aspect Unified IP
7.5
ContactWorld for Salesforce
10.0
Live reporting
Aspect Unified IP
7.5
ContactWorld for Salesforce
10.0
Customer surveys
Aspect Unified IP
8.5
ContactWorld for Salesforce
10.0
Customer interaction analytics
Aspect Unified IP
9.0
ContactWorld for Salesforce
10.0

Pros

Aspect Unified IP

  • When I administer and support this software for a few months, I can comment that, without a doubt, it is good software to start a call center with.
  • The main thing is to indicate that the software can be configured to have high availability with several servers that will help keep the service active.
  • You can count on several telephone lines that will be centralized in the appearance system.
  • The big advantage is that you have call recording and live video, you can also locate the video recordings of all the calls.
Jose Raul Faria profile photo

ContactWorld for Salesforce

  • Simple
  • efficient
  • easy to use
  • quick
  • time saver
Richard Kersten profile photo

Cons

Aspect Unified IP

  • It needs build-in seamlessness of Channel - Omni channel is still not available
  • Aspect services are costly
  • Need to add AIML in Aspect
Bhosale Deepak profile photo

ContactWorld for Salesforce

  • It would be nice to have a groups area in ContactWorld, where we can put specific people into certain groups, similar to folders on a desktop.
No photo available

Alternatives Considered

Aspect Unified IP

I have not spent any time recently doing a detailed analysis of other vendors to comfortably answer this question. I will say that the last time I checked, the ability to have all 3 call types (inbound,outbound,and manual) managed in one convenient seamless platform was not available which is very important to me.
Joseph Burda profile photo

ContactWorld for Salesforce

Very similar. Both great products
Richard Kersten profile photo

Return on Investment

Aspect Unified IP

  • My financial control has been much more controlled.
  • I identify in my indicators everything that has changed before and after having the service.
  • The results obtained can be appreciated just by checking my profits.
  • The objectives set according to this application and the annual cost is being adequate.
Jose Raul Faria profile photo

ContactWorld for Salesforce

  • ContactWorld hasn't made a huge difference in our ROI, but it has sparked the interest of our sales reps to do more for each client they come in contact with.
No photo available

Pricing Details

Aspect Unified IP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ContactWorld for Salesforce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Aspect Unified IP
8.4
ContactWorld for Salesforce
9.4

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