What users are saying about

Aspect Workforce Management

20 Ratings
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Score 7.7 out of 101

Fieldglass

16 Ratings
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Score 7.6 out of 101

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Likelihood to Recommend

Aspect Workforce Management

While I think this software could provide value to any company, the value would be less for very small companies. If you have a call center with 50 agents or less, for example, the value just may not be worth the time and investment. Though this software can be utilized for off-phone employees, it is designed for the call center in mind. Therefore, if you just want software to manage back-office employees you would not need or benefit as greatly from having the entire Aspect Workforce Management suite.
Rachel Honeywood profile photo

Fieldglass

Fieldglass VMS is definitely a leader in VMS technology but has strong competition with Beeline, PROUnlimited software, etc. I would need to do a comparison of FG against these other technologies which I am less knowledgeable. The only other factor is cost - not sure how Fieldglass VMS compares
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Pros

  • Great user interface, easy to maneuver
  • The support/help functionality integrated into the application is very easy to use. From every function, overlaying support to website accessibility - very easy for users
  • The in depth details you can get from eworkforce, for forecasting you can predict and include so much detail. Makes it extremely simple to build very intricate models
Roy Huron profile photo
  • Generally user friendly/intuitive - comparatively to some competitors FG is easy to navigate.
  • Decently robust releases - usually a good amount of features come out in each release (3 major releases a year)
  • Made good strides in updating/increasing the usability in the last few years
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Cons

  • I'm big on visuals, so I think the color scheme/font could be better - with all the money that went in to this application, a few more dollars could be used to make it look more appealing
  • Quick access, instead of launching x y z to get in. If it was easier on click to get in, it would have been great.
Roy Huron profile photo
  • Not very many major releases (only 3) while other technologies are changing more often
  • Help desk is quick to close a case without providing a full detailed logical explanation (they just state something even if it doesn't make sense)
  • Admin section is confusing as a lot of configurations are "hidden" even from an Admin view
  • Employees appear overburdened therefore are not as responsive as needed (i.e. Operations Consultants)
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Likelihood to Renew

Aspect Workforce Management8.5
Based on 6 answers
- Support staff is knowledge and react quickly to client needs- The Aspect team is always looking to improve their products; collect voice of the customer information and incorporate it into their product development.
FERENC CSATLÓS; MBA, PMP profile photo
Fieldglass7.0
Based on 2 answers
Again, Fieldglass is a strong contender but Fieldglass can be difficult at times to work with and not as supportive as I'd like. As so, I'd be willing to try Beeline or other top competitors
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Usability

Aspect Workforce Management8.0
Based on 1 answer
Once the initial set up of the software is complete and/or you are familiar with the software, it is easy to use and runs like a dream. However, if you are unfamiliar with the software or have used a competitor's product, some features can seem difficult to learn or get used to.
Rachel Honeywood profile photo
No score
No answers yet
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Support

Aspect Workforce Management8.0
Based on 1 answer
I was impressed with the support I received. There were never any long delays when I had issues and the representatives that I worked with were always patient and eager to fully understand not only my problem but our business processes surrounding the problem.
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No score
No answers yet
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Implementation

Aspect Workforce Management9.0
Based on 1 answer
Implementation of the software was not difficult but it was tedious for us due to the fact that our processes had not kept up with the times and we had to make a large number of process changes along with setting up the software.
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No score
No answers yet
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Alternatives Considered

BambooHR is also easy to use and the user interface is friendly, but from my experience, it is better for smaller companies or companies that don't have a lot of clientele that they need to work around. The user interface of PARiM is more confusing as well and not as streamlined as Aspect's.
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Fieldglass is much more seamless than other VMS that we have looked into. We chose this tool due to its ease of use and organizatoin at all levels. This is so easy to train other employees on and with such a high volume of recruitment being done within our organization, a seamless tool was imperative. This is much clearer to use and submit candidates to.
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Return on Investment

  • Aspect really makes it easy for your employees to be there when your customers need the help.
  • I can't speak to this as much since I was just customer service, but it was easy to see that Aspect made us aware of when we had more customers needing assistance so we were able to schedule around that. It's great being known for having excellent, easy-to-reach customer service and Aspect made that simple to achieve.
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  • Our relationship with Fieldglass has likely helped win us a few accounts.
  • It's helped our clients streamline their temp hiring process.
  • It's allowed us to take a greater look at metrics/cost.
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Pricing Details

Aspect Workforce Management

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Fieldglass

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details