What users are saying about
20 Ratings
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Score 7.7 out of 101
17 Ratings
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Score 7.7 out of 101

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Likelihood to Recommend

Aspect Workforce Management

While I think this software could provide value to any company, the value would be less for very small companies. If you have a call center with 50 agents or less, for example, the value just may not be worth the time and investment. Though this software can be utilized for off-phone employees, it is designed for the call center in mind. Therefore, if you just want software to manage back-office employees you would not need or benefit as greatly from having the entire Aspect Workforce Management suite.
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Fieldglass

Fieldglass VMS is well suited for a large and high-volume recruitment team. At our organization, we are recruiting for sites opening across the globe at such a high volume due to it being in real estate. With such high turnover, the efficiency of a tool such as this one is key. We are able to view candidate information and submit candidates quickly and efficiently. I would say this would be less appropriate for a smaller team that might not be doing as much recruitment using agencies.
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Pros

  • Long range forecasting as well as forecasting using multiple models.
  • Schedule Testing - Being able to test your current or proposed schedules against various forecasts.
  • Real-Time Tracking, a lot of insight is given around if an agent was available and when.
Jason Reaves profile photo
  • The email that is automatically sent out following a submission, withdraw or revision allows for easy and fast communication between submitter, reviewers and approvers.
  • Very easy to train others on and great customer service team when questions do arise.
  • Finding and reviewing candidates through this software is extremely easy as the information you would like is found within one section of the candidates profile.
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Cons

  • Easier usability. Aspect has been working with Microsoft to make the platform look and feel more like any other MS Office Product, but there is much room for improvement.
  • Drag and Drop features would be a useful option. Allowing schedules to be modified by drag and drop segments, would improve the speed at which changes occur.
  • MS Outlook integration, where schedule changes can be emailed automatically to agents.
Jason Reaves profile photo
  • Scheduling interviews can be simple but adding all the times and dates of availability can become tedious, specially if you are scheduling several interviews.
  • The process of entering time and allocate the time can take some trainin and getting used to.
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Likelihood to Renew

Aspect Workforce Management8.5
Based on 6 answers
Aspect as a tool and as a company are both great. Working with the Aspect team, will make you feel like you are their most important and only customer. They admit when they are at fault and are willing to offer any assistance they can. We obtained many tools from Aspect as a respected and valued customer.
Jason Reaves profile photo
Fieldglass7.0
Based on 2 answers
Again, Fieldglass is a strong contender but Fieldglass can be difficult at times to work with and not as supportive as I'd like. As so, I'd be willing to try Beeline or other top competitors
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Usability

Aspect Workforce Management8.0
Based on 1 answer
Once the initial set up of the software is complete and/or you are familiar with the software, it is easy to use and runs like a dream. However, if you are unfamiliar with the software or have used a competitor's product, some features can seem difficult to learn or get used to.
Rachel Honeywood profile photo
No score
No answers yet
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Support

Aspect Workforce Management8.0
Based on 1 answer
I was impressed with the support I received. There were never any long delays when I had issues and the representatives that I worked with were always patient and eager to fully understand not only my problem but our business processes surrounding the problem.
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No score
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Implementation

Aspect Workforce Management9.0
Based on 1 answer
Implementation of the software was not difficult but it was tedious for us due to the fact that our processes had not kept up with the times and we had to make a large number of process changes along with setting up the software.
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Alternatives Considered

This was the first and only scheduling software that I had any experience with. I was not involved in the selection process, only the implementation and on going support.
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Fieldglass is much more seamless than other VMS that we have looked into. We chose this tool due to its ease of use and organizatoin at all levels. This is so easy to train other employees on and with such a high volume of recruitment being done within our organization, a seamless tool was imperative. This is much clearer to use and submit candidates to.
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Return on Investment

  • Staffing cost
  • Identifying gaps in the day, using intra-days to map out and foresee trouble areas and plan for them
  • Cross functioning teams, using the tools this application has to help manage different LOB's
Roy Huron profile photo
  • The recruitment pipeline has become great and easier to manage on a daily basis.
  • Reporting for contractors through agencies has become much more organized such as with timesheets.
  • Locating a job posting and uploading candidates is a breeze; it makes proposing a candidate to a client very simple as opposed to other VMS tools.
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Pricing Details

Aspect Workforce Management

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Fieldglass

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details