What users are saying about
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 6 reviews and ratings
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.9 out of 100
Based on 12 reviews and ratings
Attribute Ratings
- AT&T Workforce Manager is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.8
AT&T Workforce Manager
88%
3 Ratings

1.0
Salesforce Field Service (Click Field Service Edge)
10%
3 Ratings
Likelihood to Renew
AT&T Workforce Manager
N/A
0 Ratings

8.5
Salesforce Field Service (Click Field Service Edge)
85%
2 Ratings
Usability
5.0
AT&T Workforce Manager
50%
1 Rating

Salesforce Field Service (Click Field Service Edge)
N/A
0 Ratings
Support Rating
9.2
AT&T Workforce Manager
92%
3 Ratings

Salesforce Field Service (Click Field Service Edge)
N/A
0 Ratings
Online Training
AT&T Workforce Manager
N/A
0 Ratings

7.3
Salesforce Field Service (Click Field Service Edge)
73%
1 Rating
Likelihood to Recommend
AT&T Workforce Manager
AT&T Workforce Manager would be an exceptional product if it had enhanced capabilities such as electronic signatures and a customer database. The tracking features really helped out our office with payroll and dispatching.
Project Coordinator
US Alert SecuritySecurity & Investigations, 11-50 employees
Salesforce Field Service (Click Field Service Edge)
ClickMobile can be implemented in virtually any organization that has a need for a Mobile Workforce Management system. The only real limitations or concerns will be with the backend hardware architecture. Sectors that have really seen the best utilization of the software are ones that have a dynamic service schedule and need to be extremely flexible with their customers service needs. In a day where customer service is so important to an organizations ability to remain the market leader it is extremely important for an organization to consider implementing a mobile solution. For organizations that already have a mobile management solution in place it is critical that they continuously reevaluate the system in order to remain competitive in their market and drive down operational costs. Change can be difficult for many organizations and the buy-in from the Field resources, who will ultimately be utilizing the mobile solution on a daily basis, will be critical when implementing something like ClickMobile. If the field resources are not able to accept a change to process then Change Management needs to take place during the implementation. It is generally a good rule to begin Change Management at the beginning of any large project, such as one where a mobile solution is being introduced.
Senior Technical Consultant
Diabsolut IncComputer Software, 51-200 employees
Pros
AT&T Workforce Manager
- Wireless Forms gives users the ability to digitize any paper form. You can include text, number, camera, audio, and bar codes, among other fields.
- Intelligent tracking provides a location any time a user is moving or performs any action.
- Robust reporting provides actionable data that organizations can use to make strategic decisions regarding their fleet and workforce.

Verified User
Professional in Customer Service
Wireless Company, 51-200 employeesSalesforce Field Service (Click Field Service Edge)
- They apparently have an excellent sales team.

Verified User
Professional in Professional Services
Hospital & Health Care Company, 10,001+ employeesCons
AT&T Workforce Manager
- It would not integrate with our business forms.
- No contact data base
- No inventory tracking
Project Coordinator
US Alert SecuritySecurity & Investigations, 11-50 employees
Salesforce Field Service (Click Field Service Edge)
- ClickSoftware Mobile Workforce Management takes very skilled and certified personnel to manage the changes to code, logic, or applications.
- ClickSoftware Mobile Workforce Management requires significant upfront business analysis investment in time and planning to be implemented properly.
- ClickSoftware Mobile Workforce Management requires a significant investment in IT infrastructure in order to implement successfully.
Senior IT Application Engineer
Diebold, Inc.Financial Services, 10,001+ employees
Pricing Details
AT&T Workforce Manager
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Salesforce Field Service (Click Field Service Edge)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
AT&T Workforce Manager
No score
No answers yet
No answers on this topic
Salesforce Field Service (Click Field Service Edge)
Salesforce Field Service (Click Field Service Edge) 8.5
Based on 2 answers
As of right now there is not a alternative that seems to offer all of the functionality with a vision of what is needed in the future. It is my belief that ClickSoftware will remain a leader in Mobile Workforce Management for a long time.
Senior Technical Consultant
Diabsolut IncComputer Software, 51-200 employees
Usability
AT&T Workforce Manager
AT&T Workforce Manager 5.0
Based on 1 answer
AT&T Workforce Manager is pretty to look at, but it performs at a lower level than others of its category.
Project Coordinator
US Alert SecuritySecurity & Investigations, 11-50 employees
Salesforce Field Service (Click Field Service Edge)
No score
No answers yet
No answers on this topic
Support Rating
AT&T Workforce Manager
AT&T Workforce Manager 9.2
Based on 3 answers
The customer experience/service department and technical support teams work through any situations that arise. They are responsive and provide excellent service.

Verified User
Professional in Customer Service
Wireless Company, 51-200 employeesSalesforce Field Service (Click Field Service Edge)
No score
No answers yet
No answers on this topic
Online Training
AT&T Workforce Manager
No score
No answers yet
No answers on this topic
Salesforce Field Service (Click Field Service Edge)
Salesforce Field Service (Click Field Service Edge) 7.3
Based on 1 answer
Overall the training was quite informative but did lack detail in some areas. It had all of the necessary content for an experience product user but didn't offer enough information for a new user to complete the training and then feel comfortable in real-world situations running or managing the software. I would recommend this course for anyone with at least 1 year of full-time exposure to the ClickSchedule product.
Senior Technical Consultant
Diabsolut IncComputer Software, 51-200 employees
Alternatives Considered
AT&T Workforce Manager
AT&T Workforce Manager and Corrigo Field Service Mananger (FSM) have a lot of similar qualities. However, we decided to switch to Corrigo FSM because we were able to get electronic signatures and import our customer database. I liked the ease of movement within AT&T Workforce Manager better than that of Corrigo FSM. AT&T Workforce Manager is more aesthetically pleasing and easier to navigate.
Project Coordinator
US Alert SecuritySecurity & Investigations, 11-50 employees
Salesforce Field Service (Click Field Service Edge)
I only recall reviewing the Oracle Scheduler a few years ago, and it was not as robust or user friendly on the GUI as ClickSchedule was. We have reviewed no other such solutions that I am aware of, we are a long time user of the ClickSoftware line of products especially Schedule and Analyze.
Senior IT Application Engineer
Diebold, Inc.Financial Services, 10,001+ employees
Return on Investment
AT&T Workforce Manager
- With AT&T Workforce Manager I've helped government and private organizations save money by identifying idle time in fleets, reducing data collection time in the field, and cutting on employees padding their timesheets.

Verified User
Professional in Customer Service
Wireless Company, 51-200 employeesSalesforce Field Service (Click Field Service Edge)
- Field nurses are spending 4-5 (paid) hours a week trying to troubleshoot this software.

Verified User
Professional in Professional Services
Hospital & Health Care Company, 10,001+ employees