Likelihood to Recommend athenaCollector would be well suited for smaller practices. It is well suited for larger practices, however some turn around time/system maintenance becomes more challenging. The product is well suited for a fast paced work environment. Ease of use of the system makes it easy to navigate and not get lost.
Read full review Carelogic EHR, by Qualifacts is the second scheduling software my company has used, and so long as there are no unfortunate changes it will be our last. It is user friendly, meaning that it is easy to train employees in, and is well organized. The simple interface takes out much of the guess work.
Read full review Pros Ease of scheduling appointments, checking patients in, and entering charges. The system is very user friendly and navigation throughout the system is not complicated. Reporting tools are setup in a format that the average user can use. Read full review Schedule based- the schedule is easy to use. Documentation tied to appointment- no question regarding what to complete when a client comes in. Prescription software integration with PDMP- no need to check state sites. Read full review Cons Reporting for payer contract variances is weak for an organization as large as ours. Custom report development can get pricey and take some time to develop. A few of the spin-off products, such as the Dashboards, are not as customizable as our organization had hoped they would be. Read full review It is difficult to obtain information from CareLogic for use in customized reports if the user is not familiar with building reports in Pentaho. Rather than having the capability to transmit electronic prescriptions on its own, CareLogic relies on an external program to do so. Prescribers must exit out of the document they are in so that they can access the external electronic prescription system. This system has an additional cost. It would be nice if it could be an all in one system. While the company is usually eager to respond to customer needs, something always seems to be broken or need updating in regards to functionality. This may be a function of our agency's location and the unusual needs we have due to our state mandates, but it is tiring to always have to worry about a workaround. Read full review Performance The rating of "3" represents CareLogic's quick loading of pages, however, the reports are super slow and there is no progress bar or notification to let you know if a report is running or not. I've let a report run for an hour before only to find out that the interface never registered my click to run the report.
Read full review Support Rating The customer support at Qualifacts is great. When you have an issue you can submit a ticket to support and they're on top of getting things straightened out and always available by phone as well. The struggle with the overall support is it doesn't seem like the needs of the users are heard. When you ask for what should be a simple fix or something that seems the system is missing, it gets labeled an Enhancement Request which is where requests go to pasture.
Read full review Alternatives Considered The ease of use is far superior than any other similar billing systems product I have used. Navigation throughout the system is very self explanatory. Training time on this system is 1-3 days depending on users role (prior to additional on the job training within the system specific to the users role). Other systems have had software training for a week or more.
Read full review CareLogic is more a affordable that other competitors. CareLogic takes less time to understand and incorporate. I would say that it has its limitations and is not as intuitive. There is a lot of clicking back and forth between functions and can be annoying. There is also sometimes loss of data. If something goes wrong in the program there is no backup- this may be something that can be added, but my company has chosen not to
Read full review Return on Investment No more paper records. Prescriptions never get lost. Staff have many complaints about work flow. New hire training has to be ongoing- it's hard to learn. Read full review ScreenShots CareLogic EHR Screenshots