What users are saying about
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 4.8 out of 100
Based on 6 reviews and ratings
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.5 out of 100
Based on 9 reviews and ratings
Feature Set Ratings
Project Management
8.0
Stride, from Atlassian (discontinued)
80%
Hiver
Feature Set Not Supported
N/A
Stride, from Atlassian (discontinued) ranks higher in 2/2 features
Stride, from Atlassian (discontinued) ranks higher in 2/2 features
Mobile Access
9.0
90%
2 Ratings
N/A
0 Ratings
Search
6.9
69%
3 Ratings
N/A
0 Ratings
Incident and problem management
Stride, from Atlassian (discontinued)
Feature Set Not Supported
N/A
9.0
Hiver
90%
Hiver ranks higher in 3/3 features
Hiver ranks higher in 3/3 features
Organize and prioritize service tickets
N/A
0 Ratings
9.0
90%
2 Ratings
Ticket creation and submission
N/A
0 Ratings
9.0
90%
2 Ratings
Ticket response
N/A
0 Ratings
9.0
90%
2 Ratings
Multi-Channel Help
Stride, from Atlassian (discontinued)
Feature Set Not Supported
N/A
9.0
Hiver
90%
Hiver ranks higher in 1/1 features
Hiver ranks higher in 1/1 features
Email support
N/A
0 Ratings
9.0
90%
2 Ratings
Attribute Ratings
- Hiver is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
4.9
Stride, from Atlassian (discontinued)
49%
3 Ratings
10.0
Hiver
100%
2 Ratings
Likelihood to Recommend
Stride, from Atlassian (discontinued)
Stride works well for those looking for just a communication tool. However, there are a lot of similar programs out there that offer more interesting features without being overwhelming. The simplicity works for and against Stride. Smaller groups would find Stride useful, especially if they are not concerned with the public rooms
Inbound Marketing Coordinator
Orbis EducationEducation Management, 201-500 employees
Hiver
Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.

Verified User
Professional in Professional Services
Financial Services Company, 11-50 employeesPros
Stride, from Atlassian (discontinued)
- Stride is great as a chat tool with your team members online.
- Stride allows us to share documents and files with one another.

Verified User
Employee in Marketing
Education Management Company, 201-500 employeesHiver
- It's easy to set up, and manage ongoing.
- The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
- It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Managing Director
People Medical Consulting Pty LtdStaffing & Recruiting, 1-10 employees
Cons
Stride, from Atlassian (discontinued)
- Dark theme would be nice
- Better integrations to 1 on 1 chats, some software only works in group/room chat
- Platform is going away in a few months, so letting it run longer would be nice.
Digital Marketing Analyst
Orbis EducationEducation Management, 51-200 employees
Hiver
- There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.

Verified User
Professional in Professional Services
Financial Services Company, 11-50 employeesPricing Details
Stride, from Atlassian (discontinued)
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Stride, from Atlassian (discontinued) Editions & Modules
—
Additional Pricing Details
Stride Free includes: Unlimited users Unlimited group chat rooms Unlimited direct messaging Built-in collaboration tools (Actions & Decisions) File sharing & 5GB storage 10 apps or bots Message history up to 25K messages Stride Meetings Unlimited 1-1 and group video meetings Desktop, mobile, and phone dial-in access Stride Standard includes: Unlimited users Unlimited group chat rooms Unlimited direct messaging Built-in collaboration tools (Actions & Decisions) Unlimited file sharing & storage Unlimited apps and bots Unlimited message history Stride Meetings Unlimited 1-1 and group video meetings Desktop, mobile, and phone dial-in access Screen sharing Remote desktop control Outbound callsHiver
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$14 /user/month
Hiver Editions & Modules
Edition
PLUS PLAN | $14.001 |
---|---|
PREMIUM PLAN | $22.001 |
ENTERPRISE PLAN | $34.001 |
- /user/month
Additional Pricing Details
—Alternatives Considered
Stride, from Atlassian (discontinued)
Stride falls short in almost every regard. While Stride is affordable, Slack and Ryver offer vital integrations that increase efficiency and are more enjoyable for employees to use. The features of Slack and Ryver that add personalization of chat (private vs. public) also add a layer of efficiency and flexibility that are hard to pass up for the simplicity and affordability of Stride.
Inbound Marketing Coordinator
Orbis EducationEducation Management, 201-500 employees
Hiver
Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Managing Director
People Medical Consulting Pty LtdStaffing & Recruiting, 1-10 employees
Return on Investment
Stride, from Atlassian (discontinued)
- Stride helps with keeping your email inbox cleaner and more organized. More conversational messages can be done through Stride leaving our emails less cluttered and finding emails easier.
- Stride assists with keeping a record of all your past conversations with all team members. Referring to previous communications help us keep track of current statuses of projects.
- Stride helps us keep track of documents we've shared in the past with the team and retrieve them if we need to refer back to them later.

Verified User
Employee in Marketing
Education Management Company, 201-500 employeesHiver
- Hiver has increased the efficiency by which we address emailed questions and concerns.
- Hiver increases transparency between team members.
- Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.

Verified User
Professional in Professional Services
Financial Services Company, 11-50 employees