What users are saying about
8 Ratings
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Score 5 out of 100
21 Ratings
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Score 9 out of 100

Likelihood to Recommend

Aurea CX Platform

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
Anonymous | TrustRadius Reviewer

ThousandEyes

ThousandEyes works well for BGP monitoring (e.g. watching for hijacks, monitoring external reachability, etc.). If you are already using a tool to perform these functions like BGPmon, going with ThousandEyes can absorb a lot of those features and save on OpEx compared to running two different tools. ThousandEyes also does a great job with reports. A great example of this is tracking availability/uptime. You can build reports including information like "what percentage of time was I not down" and put together reports about how many nines you had last month and pat yourself on the back. If you didn't have a great month, it's possible to isolate incidents that may have led to that reduced uptime, and help yourself find leverage for upgrades or enhancement. As with any tool, ThousandEyes is not going to be a good fit for your organization if only one or two individuals are ever going to use it. At its core, it really shines as a collaborative troubleshooting tool; if you're the only one troubleshooting through ThousandEyes and other people or departments are using other tools, its usefulness starts to fade a bit.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Aurea CX Platform
5.3
ThousandEyes
Dashboards
Aurea CX Platform
6.0
ThousandEyes
Standard reports
Aurea CX Platform
6.0
ThousandEyes
Custom reports
Aurea CX Platform
4.0
ThousandEyes

Process Engine

Aurea CX Platform
5.8
ThousandEyes
Process designer
Aurea CX Platform
6.0
ThousandEyes
Process simulation
Aurea CX Platform
7.0
ThousandEyes
Business rules engine
Aurea CX Platform
5.0
ThousandEyes
SOA support
Aurea CX Platform
5.0
ThousandEyes
Process player
Aurea CX Platform
7.0
ThousandEyes
Model execution
Aurea CX Platform
5.0
ThousandEyes

Collaboration

Aurea CX Platform
4.0
ThousandEyes
Social collaboration tools
Aurea CX Platform
4.0
ThousandEyes

Content Management Capabilties

Aurea CX Platform
4.0
ThousandEyes
Content management
Aurea CX Platform
4.0
ThousandEyes

Network Performance Monitoring

Aurea CX Platform
ThousandEyes
8.3
Network monitoring
Aurea CX Platform
ThousandEyes
8.7
Baseline threshold calculation
Aurea CX Platform
ThousandEyes
8.6
Alerts
Aurea CX Platform
ThousandEyes
9.1
Network capacity planning
Aurea CX Platform
ThousandEyes
7.6
Network mapping
Aurea CX Platform
ThousandEyes
9.1
Customizable reports
Aurea CX Platform
ThousandEyes
8.6
Wireless infrastructure monitoring
Aurea CX Platform
ThousandEyes
6.8

Pros

Aurea CX Platform

  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
Anonymous | TrustRadius Reviewer

ThousandEyes

  • Agent to Agent testing. Full round trip test. Have a customer using a Server Side API that is having an issue. Loan a Nuc, or have them install the ThousandEyes agent in their network. You'll find the issue guaranteed.
  • Device Layer vision - ability to see from the server, through the Firewall, switches Proxy and internet. Measure jitter, latency, response time, load time and see the path your packet takes.
  • Share your tests live. Provide the customer a link to a live test, they can see what you do, review your metrics and verify your tests. They can also use it as a tool to better their service. Build the trust and stickiness with your customers' most difficult users - the IT Operations team.
  • Validate your QOS and routes for VOIP, video conferences, and data traffic. Highly flexible and configurable complete with transaction-based testing, custom headers, calls and tools to mimic any scenario you need.
Kevin Duffey | TrustRadius Reviewer

Cons

Aurea CX Platform

  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
Anonymous | TrustRadius Reviewer

ThousandEyes

  • pricing model is complicated and mysterious.
  • There is a bit of a learning curve to understanding how tests and alerts work.
  • Would like more ability to organize and view test results. Using account groups helps, but a master view across account groups would be very useful.
  • would like more cloud agents inside eyeball networks.
Anonymous | TrustRadius Reviewer

Support Rating

Aurea CX Platform

No score
No answers yet
No answers on this topic

ThousandEyes

ThousandEyes 9.5
Based on 3 answers
You have online support from the tool itself 24/7 and they are very responsive. We also have a specific account manager and specific engineer assigned to help us with very specific questions for our environment. The level of response to our requirements is always super high. We have requested specific features to be added and these have been developed and introduced very quick tot he product (within weeks). Their DevOps and agile approach seems to pay off.
Manuel Ayala | TrustRadius Reviewer

Alternatives Considered

Aurea CX Platform

No answers on this topic

ThousandEyes

ThousandEyes stands out from its competition on the below points:1) Their endpoint stability and robustness are better than other tools, which ensures that we detect even minor disruption in our services.2) Reporting & Alerting in ThousandEyes is far better than its competitors. 3) ThousandEyes' gui is web-based, with an easy to use design.4) It can integrate well with other interfaces, hence making it adjustable to your current setup.
Anonymous | TrustRadius Reviewer

Return on Investment

Aurea CX Platform

  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
Anonymous | TrustRadius Reviewer

ThousandEyes

  • We use the product to monitor our servers/hardware and added an APM tool to measure application specific performance. Between the two products we were able to save money over a previous solution.
  • ThousandEyes has a fast and efficient sales force and it is easy to get started with the product. You get to ROI faster with the tool because there is less overhead up front and the company is easy to contract with.
  • We are able to get real time hardware data on our environment that we can TRUST! Overall this product has already paid for itself.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Aurea CX Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aurea CX Platform Editions & Modules

Edition
License$200,0001
  1. Per Year
Additional Pricing Details

ThousandEyes

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

ThousandEyes Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Aurea CX Platform
5.0
ThousandEyes
9.2

Support Rating

Aurea CX Platform
ThousandEyes
9.5

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