Avaya Experience Platform vs. NexxPhase Customer Engagement Platform
Avaya Experience Platform vs. NexxPhase Customer Engagement Platform
Product | Rating | Most Used By | Product Summary | Starting Price |
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Avaya Experience Platform | N/A | The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, giving employees tools to respond faster, with greater insight, while engaging and satisfying the needs of customers. The solution boasts an innovation without disruption approach to reduce the amount of investment required to add best-in-class technologies into the customer experience workflows to drive… | $48 per month | |
NexxPhase CEP | N/A | NexxPhase in Atlanta, Georgia offers their Customer Engagement Platform as an omnichannel customer contact & call center solution. | N/A |
Avaya Experience Platform | NexxPhase Customer Engagement Platform | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | Digital - $48.00 (Per User/Per Month) Voice - $83.00 (Per User/Per Month) All Media - $125.00 (Per User/Per Month) | — | ||||||||||||||
More Pricing Information |
Avaya Experience Platform | NexxPhase Customer Engagement Platform | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Avaya Experience Platform | NexxPhase Customer Engagement Platform | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Avaya Experience Platform | NexxPhase Customer Engagement Platform | |
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Likelihood to Recommend | 8.7 (52 ratings) | - (0 ratings) |
Likelihood to Renew | 7.3 (12 ratings) | - (0 ratings) |
Usability | 8.2 (5 ratings) | - (0 ratings) |
Availability | 7.0 (1 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.1 (4 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (2 ratings) | - (0 ratings) |
Avaya Experience Platform | NexxPhase Customer Engagement Platform | |
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Likelihood to Recommend | Avaya | Nexxphase No answers on this topic |
Pros | Avaya | Nexxphase No answers on this topic |
Cons | Avaya | Nexxphase No answers on this topic |
Likelihood to Renew | Avaya | Nexxphase No answers on this topic |
Usability | Avaya | Nexxphase No answers on this topic |
Support Rating | Avaya | Nexxphase No answers on this topic |
Implementation Rating | Avaya | Nexxphase No answers on this topic |
Alternatives Considered | Avaya | Nexxphase No answers on this topic |
Return on Investment | Avaya | Nexxphase No answers on this topic |
ScreenShots |